List of Salesforce Agentforce Personal Shopper Customers
Salesforce
Salesforce Tower, 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
76453
$37.9B
Since 2010, our global team of researchers has been studying Salesforce Agentforce Personal Shopper customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Agentforce Personal Shopper for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Agentforce Personal Shopper for Chatbots and Conversational AI include: SharkNinja, a United States based Consumer Packaged Goods organisation with 3688 employees and revenues of $5.53 billion, Saks Fifth Avenue, a United States based Retail organisation with 15000 employees and revenues of $5.00 billion, Saks Fifth Avenue, a United States based Retail organisation with 13000 employees and revenues of $3.90 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Agentforce Personal Shopper, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Saks Fifth Avenue | Retail | 13000 | $3.9B | United States | Salesforce | Salesforce Agentforce Personal Shopper | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Saks Fifth Avenue expanded its collaboration with Salesforce by deploying Salesforce Agentforce Personal Shopper as part of a broader Customer 360 initiative, integrating Chatbots and Conversational AI into its luxury shopping stack. The implementation is described as an extension of existing Customer 360 apps, with plans to incorporate Data Cloud and Agentforce to unify customer context across channels and touchpoints. Saks Fifth Avenue is positioning Salesforce Agentforce Personal Shopper to surface personalized customer interactions across online and in-store journeys within the Saks ecosystem.
The technical footprint centers on Commerce Cloud for order capture, inventory management, and fulfillment orchestration, paired with Data Cloud to unify and harmonize customer profiles across sales, service, and commerce. Salesforce Agentforce Personal Shopper is being used to provision autonomous Agentforce Service Agents that handle routine order updates and customer inquiries through any channel, and to provide AI-driven recommendations and next best actions to customer representatives and style advisors. Slack and Slack AI are integrated to improve employee collaboration, enable rapid IT support, and provide searchable conversation summarization to support agent workflows.
Integrations explicitly implemented include Commerce Cloud, Customer 360 apps, Data Cloud, and Slack AI, creating a connected architecture where commerce events, unified profiles, and conversational agents share context. Operational coverage spans ecommerce fulfillment, customer service teams, style advisors, and store operations across the Saks Fifth Avenue and broader Saks Global ecosystem. The deployment emphasizes channel-agnostic agent interactions, allowing customers to request order changes through the same conversational surfaces used for service and styling.
Governance and operational change focus on data unification and AI-assisted workflow orchestration, with Data Cloud enabling a single customer profile that informs Agentforce responses and recommended actions. The rollout narrative indicates staged activation with Agentforce capabilities coming online progressively, and Slack used to support internal adoption and IT responsiveness. Explicitly stated outcomes include more personalized service, the ability to foster greater customer loyalty, and freeing human service agents to focus on more complex cases by delegating routine updates to autonomous agents.
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Saks Fifth Avenue | Retail | 15000 | $5.0B | United States | Salesforce | Salesforce Agentforce Personal Shopper | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Saks Fifth Avenue deployed Salesforce Agentforce Personal Shopper to create a personal shopper AI demoed as "Sophia" that provides conversational product recommendations, handles returns and exchanges, and unifies online and in store customer data to elevate luxury commerce in the United States. The implementation embeds conversational interfaces into Saks online storefront and in store support channels and targets customer service, e commerce, and store associate workflows.
Saks is using Salesforce Agentforce Personal Shopper with Commerce skills inferred from Salesforce materials to enable guided shopping, add to cart actions, and order management capabilities, reflecting core Chatbots and Conversational AI functional workflows. Configuration work focused on intent design for product discovery, scripted returns and exchanges, order lookup, and automated handoff to commerce checkout processes.
The deployment unifies customer profiles, purchase history, and inventory signals to produce personalized recommendations and consistent customer context across digital and physical touchpoints. Operational coverage spans e commerce operations, store associates handling assisted sales, and returns processing teams, with conversational sessions surfaced in both online chat and associate tooling.
Governance and rollout were organized around commerce and customer service process alignment, with program oversight coordinating business rules for recommendations, returns handling, and order management. Reported outcomes include more personalized shopper experiences and streamlined routine tasks, as described in vendor customer materials and press reports.
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SharkNinja | Consumer Packaged Goods | 3688 | $5.5B | United States | Salesforce | Salesforce Agentforce Personal Shopper | Chatbots and Conversational AI | 2025 | n/a |
In 2025, SharkNinja deployed Salesforce Agentforce Personal Shopper. The implementation uses Chatbots and Conversational AI to introduce autonomous agents that guide customers through product selection and purchasing workflows.
The implementation centers on Salesforce Agentforce Personal Shopper with Commerce skills configured to enable guided shopping, add to cart and checkout actions, product Q&A, troubleshooting, and return handling. The solution was integrated with Salesforce Commerce Cloud to surface conversational guidance inside the storefront and to initiate commerce actions such as cart updates and checkout intents while capturing return intents for follow up.
Operational coverage spans more than 30 markets, extending the conversational layer across global customer service and commerce channels. Business functions impacted include customer service, e-commerce operations, product support, and returns processing, with conversational skills designed for regional catalog and language variations.
Governance is organized around centralized conversational skill management and a phased regional rollout to standardize intents, escalation rules, and the handoff between autonomous agents and human representatives. Expected outcomes include 24/7 tailored support and a reduced workload for human agents as autonomous agents handle guided shopping and routine troubleshooting.
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FAQ - APPS RUN THE WORLD Salesforce Agentforce Personal Shopper Coverage
Salesforce Agentforce Personal Shopper is a Chatbots and Conversational AI solution from Salesforce.
Companies worldwide use Salesforce Agentforce Personal Shopper, from small firms to large enterprises across 21+ industries.
Organizations such as SharkNinja and Saks Fifth Avenue are recorded users of
Salesforce Agentforce Personal Shopper for Chatbots and Conversational AI.
Companies using Salesforce Agentforce Personal Shopper are most concentrated in Consumer Packaged Goods and Retail, with adoption spanning over 21 industries.
Companies using Salesforce Agentforce Personal Shopper are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Agentforce Personal Shopper across Americas, EMEA, and APAC.
Companies using Salesforce Agentforce Personal Shopper range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Salesforce Agentforce Personal Shopper include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Agentforce Personal Shopper customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.