List of Salesforce Help Desk Software Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Help Desk Software customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Help Desk Software for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Help Desk Software for Customer Support include: Xcel Energy, a United States based Utilities organisation with 12000 employees and revenues of $13.44 billion, Dupont China, a China based Oil, Gas and Chemicals organisation with 24000 employees and revenues of $12.39 billion, Friendlys Ice Cream, a United States based Retail organisation with 10000 employees and revenues of $2.00 billion, Pandora Media, a United States based Media organisation with 2568 employees and revenues of $1.73 billion, Sto SE & Co, a Germany based Manufacturing organisation with 5500 employees and revenues of $1.48 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Help Desk Software, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Salesforce Help Desk Software customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A Aaaautolog Corp | Transportation | 10 | $1M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2018 | n/a |
In 2018, A Aaaautolog Corp implemented Salesforce Help Desk Software for Customer Support on its public website. The Salesforce Help Desk Software was provisioned as a cloud hosted, website embedded support channel that routes inbound customer requests into a centralized case queue and established the vendor product as the primary customer service intake mechanism.
Configuration focused on core Customer Support capabilities including case management, ticket routing, knowledge base publishing, and a service console, with automation rules for assignment and workflow orchestration suitable for a 10 person organization. Operational scope covered the companys customer support function for its United States operations and was managed by a small centralized support staff, with governance enforced through role based access and configured assignment and escalation rules within Salesforce Help Desk Software.
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A3Logics | Professional Services | 350 | $55M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2025 | n/a |
In 2025, A3Logics implemented Salesforce Help Desk Software on their website to centralize client support intake and manage digital requests. The deployment targets the Customer Support function, consolidating inbound web inquiries into a unified help desk workflow for the professional services firm.
Salesforce Help Desk Software was configured to support standard customer support capabilities including case management, ticket routing and assignment queues, knowledge base and self-service portal content, SLA tracking, automated notifications, and operational reporting dashboards. Configuration emphasized case categorization, priority rules, escalation paths, and templated responses to standardize resolution processes across support teams.
The implementation embeds the help desk on A3Logics website to capture contact forms and client requests directly into the support queue, preserving web-origin metadata for routing. Governance includes role based access controls, documented escalation workflows, and change control for support process updates, with training and staged adoption for customer-facing and technical support staff to operationalize the new system.
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AccuTec | Manufacturing | 250 | $40M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2023 | n/a |
In 2023, AccuTec implemented Salesforce Help Desk Software on its website to centralize Customer Support intake and case management. The deployment is focused on web‑originated inquiries and self service entry points for manufacturing customers, serving the customer service function across the organization.
The Salesforce Help Desk Software implementation uses standard Customer Support capabilities, including embedded web case capture via a site widget, case routing and queuing, SLA tracking, and a public knowledge base for self service. Configuration emphasized automated assignment and escalation workflows, role based queues for service agents and field technicians, and case status visibility through the Salesforce UI.
Operational scope covers the customer service and field support teams, with governance defined around ticket ownership, escalation paths, and access controls within the application. The rollout was administered internally through the website channel, with configuration and workflow control maintained in the Salesforce Help Desk Software environment.
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Adoptaclassroom | Non Profit | 20 | $9M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2018 | n/a |
In 2018, Adoptaclassroom deployed Salesforce Help Desk Software as its Customer Support solution on the organization website. The implementation leveraged Salesforce cloud-hosted SaaS tooling to embed web-based case capture and provide a hosted support interface for the nonprofit's small support team.
Functional modules implemented included case management, web-based case capture embedded on the website, a searchable knowledge base for self-service, email routing into ticket records, and workflow automation for case assignment and status tracking aligned with Customer Support workflows. Operational coverage focused on a centralized support function within the United States, handling supporter and program participant inquiries through a unified ticket queue and agent console. Governance centered on configuring routing rules, case lifecycle states, and access controls to align support processes with existing nonprofit operations, and the rollout prioritized embedding Salesforce Help Desk Software on the public site and configuring the support queue for a compact staff.
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Advanced Regenerative Manufacturing Institute | Non Profit | 120 | $27M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2018 | n/a |
Advanced Regenerative Manufacturing Institute implemented Salesforce Help Desk Software in 2018, deploying the application as the primary Customer Support channel embedded on their public website. The implementation targeted member services and external stakeholder inquiries for a 120 person nonprofit operating in the United States, positioning Salesforce Help Desk Software to centralize inbound support traffic for programs and partnerships.
Salesforce Help Desk Software was configured with standard case management workflows, web-to-case forms, an embedded support widget, a searchable knowledge base for self-service, and automated routing into role-based queues. Administrators implemented SLA tracking, priority tiers, email-to-case routing, and activity logging to formalize intake, triage, and escalation procedures consistent with Customer Support best practices.
The deployment uses Salesforce cloud SaaS infrastructure and is embedded on the ARMI website to capture inbound cases directly from web forms and the support widget, centralizing case records on the Salesforce platform. This architecture supports consolidated case history, audit trails, and standard reporting for support leadership while preserving web-based access for members and external collaborators.
Operational governance introduced centralized intake and triage procedures, defined queue ownership across member services and operations, and established knowledge governance for article creation and maintenance. Training and process documentation focused on agent workflows within Salesforce Help Desk Software, ensuring consistent case routing, resolution handoffs, and reporting cadence.
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Retail | 10 | $1M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2015 | n/a |
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Non Profit | 505 | $280M | Switzerland | Salesforce | Salesforce Help Desk Software | Customer Support | 2019 | n/a |
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Education | 45 | $18M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2019 | n/a |
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Professional Services | 25 | $3M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2016 | n/a |
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Non Profit | 420 | $72M | United States | Salesforce | Salesforce Help Desk Software | Customer Support | 2023 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Help Desk Software
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce Help Desk Software Coverage
Salesforce Help Desk Software is a Customer Support solution from Salesforce.
Companies worldwide use Salesforce Help Desk Software, from small firms to large enterprises across 21+ industries.
Organizations such as Xcel Energy, Dupont China, Friendlys Ice Cream, Pandora Media and Sto SE & Co are recorded users of
Salesforce Help Desk Software for Customer Support.
Companies using Salesforce Help Desk Software are most concentrated in Utilities, Oil, Gas and Chemicals and Retail, with adoption spanning over 21 industries.
Companies using Salesforce Help Desk Software are most concentrated in United States, China and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Help Desk Software across Americas, EMEA, and APAC.
Companies using Salesforce Help Desk Software range from small businesses with 0-100 employees - 41.98%, to mid-sized firms with 101-1,000 employees - 46.56%, large organizations with 1,001-10,000 employees - 9.92%, and global enterprises with 10,000+ employees - 1.53%.
Customers of Salesforce Help Desk Software include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Help Desk Software customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.