List of Salesforce Life Sciences Cloud Customers
Salesforce
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$41.5B
Since 2010, our global team of researchers has been studying Salesforce Life Sciences Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Life Sciences Cloud for Life Sciences CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Life Sciences Cloud for Life Sciences CRM include: Pfizer, a United States based Life Sciences organisation with 81000 employees and revenues of $63.63 billion, Takeda, a Japan based Life Sciences organisation with 50000 employees and revenues of $30.60 billion, Takeda, a Japan based Life Sciences organisation with 47455 employees and revenues of $30.24 billion, Boehringer Ingelheim, a Germany based Life Sciences organisation with 54500 employees and revenues of $28.94 billion, Haleon, a United Kingdom based Consumer Packaged Goods organisation with 24561 employees and revenues of $14.86 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Life Sciences Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Life Sciences Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boehringer Ingelheim | Life Sciences | 54500 | $28.9B | Germany | Salesforce | Salesforce Life Sciences Cloud | Life Sciences CRM | 2025 | n/a |
In 2025, Boehringer Ingelheim implemented Salesforce Life Sciences Cloud. The deployment targets the Life Sciences CRM category to unify clinical, commercial, and patient services workflows across the organization. The program was positioned to connect healthcare provider engagement, clinical trial operations, and patient access within a single CRM platform. Salesforce Life Sciences Cloud is the named application supporting these objectives.
The implementation configures Salesforce Life Sciences Cloud clinical capabilities such as participant auto matching, intelligent site selection, and integrated real time health data. Patient services functionality was provisioned to manage education, financial support, and assistance programs, while commercial modules address HCP engagement, medical operations, and agentic AI supported sales. Embedded industry specific prompts, data models, and agent orchestration were leveraged to automate coverage analysis, proactive alerts, bulk verifications, and to assist field reps with visit preparation and follow up.
Architecturally the deployment is underpinned by Salesforce Data Cloud and the Trust Layer as the central data and security fabric, and customer references indicate integration with clinical trial management systems including CTMS for scheduling and reporting. Operational coverage explicitly spans clinical trial sites, study sponsors, field sales teams, and patient services functions, centralizing CRM records, external clinical inputs, and metadata to enable real time agent actions and human handoffs. The platform design emphasizes compliant data handling and contextual handoff between autonomous agents and human specialists.
Governance and rollout prioritized bringing patient services in house to improve enrollment, patient data visibility, and drug adherence for ultra rare diseases, as stated by program stakeholders. Boehringer Ingelheim frames the expected outcome as enhanced customer engagement and strengthened support for patient centric objectives through standardized processes on Salesforce Life Sciences Cloud. Privacy, security, and role based data governance aligned to the Trust Layer were called out as core controls for managing the life sciences industrys high volumes of sensitive data.
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Fresenius Kabi AG | Life Sciences | 43397 | $7.3B | Germany | Salesforce | Salesforce Life Sciences Cloud | Life Sciences CRM | 2025 | n/a |
In 2025, Fresenius Kabi AG implemented Salesforce Life Sciences Cloud as its Life Sciences CRM to scale engagement and improve patient outcomes across clinical, patient services, and commercial functions. Fresenius Kabi AG deployed the solution to unify fragmented clinical, commercial, and patient data flows, positioning Salesforce Life Sciences Cloud as the central engagement platform for HCP interactions, patient support, and study-related activities.
Salesforce Life Sciences Cloud was configured with industry-aligned modules for clinical capabilities, patient services, and commercial operations. Clinical capabilities described in vendor materials include participant auto-matching, intelligent site selection, and real-time health data ingestion. Patient services functionality includes education, financial support, assistance program workflows, coverage analysis automation, proactive alerts, and bulk verification processes. Commercial modules span HCP engagement, medical operations, and agentic AI-supported sales assistants for visit preparation and follow-up.
Architecturally, the deployment leverages the Salesforce Platform and is underpinned by Salesforce Data Cloud and the Trust Layer, enabling a unified data model that combines CRM data, external data, and metadata. The platform is designed to integrate engagement and clinical workflows with sponsor systems and clinical systems such as CTMS, and to operationalize agentic AI across workflows while preserving contextual handoffs to human operators. Operational coverage for Fresenius Kabi AG targets clinical research teams, patient services teams, and commercial go to market groups rather than a single department.
Governance for the implementation emphasizes privacy, security, and compliance aligned with the Trust Layer and embedded industry data models. Agents and assistive AI are configured with clear privacy and handoff guidelines so complex cases escalate to humans with contextual information, supporting clinical, regulatory, and commercial workflow compliance while centralizing data stewardship on the Life Sciences CRM platform.
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Haleon | Consumer Packaged Goods | 24561 | $14.9B | United Kingdom | Salesforce | Salesforce Life Sciences Cloud | Life Sciences CRM | 2025 | n/a |
In 2025 Haleon implemented Salesforce Life Sciences Cloud to support engagement with pharmacies and healthcare professionals worldwide. The deployment uses Salesforce Life Sciences Cloud for Customer Engagement, Data Cloud, and Agentforce and is positioned within the Life Sciences CRM category to support a sales force of 4,500 and the companys customer engagement business functions.
Salesforce Life Sciences Cloud for Customer Engagement was configured to deliver AI driven interaction guidance, consolidated customer profiles, and activity orchestration for field representatives. Data Cloud centralizes consumer demographics, shopping trends, and point of sale marketing data to surface data driven insights. Agentforce was provisioned as the field tasking and mobile orchestration layer to reduce administrative burden on sales representatives and enable bespoke activation plans for pharmacy and HCP accounts.
The implementation is scoped to global retail and online channels and to pharmacy and healthcare professional engagement across Haleons markets. Data Cloud serves as the central data layer for consumer and point of sale information to inform promotion, availability, shelf life, and inventory considerations, while Customer Engagement and Agentforce operationalize field activity and reporting workflows.
Haleon will act as a Salesforce design partner to influence the roadmap and product requirements for consumer health scenarios, specifically advising on product availability, shelf life management, promotions, and inventory management across global channels. Governance activity centers on cross functional alignment between commercial and supply chain stakeholders to shape platform requirements and reduce the need for bespoke customization.
The deployment of Salesforce Life Sciences Cloud is intended to enable more productive customer interactions, deepen relationships with pharmacists and healthcare professionals, reduce time spent on administrative tasks, and allow representatives to focus on value added activation plans, supporting broader access to everyday healthcare products for millions of consumers.
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Penumbra, Inc. | Life Sciences | 3900 | $847M | United States | Salesforce | Salesforce Life Sciences Cloud | Life Sciences CRM | 2025 | n/a |
In 2025, Penumbra, Inc. implemented Salesforce Life Sciences Cloud as its Life Sciences CRM to unify commercial, clinical, and patient services engagement. Penumbra consolidated sales, marketing, pricing, and customer intelligence on Salesforce Life Sciences Cloud, streamlining commercial and back office operations and enabling its sales teams to reach more hospitals faster, which the company cites as accelerating access to its medical innovations for patients.
The deployment prioritized commercial functions, patient services, and clinical capabilities. Configured modules include HCP engagement and medical operations workflows, patient services for education and assistance programs, and clinical research features that support participant matching and site selection. The implementation uses agentic AI assistants for field rep visit preparation and follow up, automated coverage analysis, proactive alerts, and bulk verifications, and it leverages embedded industry prompts and the Life Sciences data model to operationalize routine tasks and contextual handoffs.
Integrations center on the Salesforce Platform and Data Cloud to unify clinical, commercial, and patient care operations, and the implementation integrates with clinical trial management systems to support scheduling and reporting where required. Operational coverage spans clinical research operations, patient services teams, commercial account management and field sales, plus back office functions such as pricing and customer intelligence, aligning cross functional workflows on a single platform.
Governance and controls were implemented through the platform Trust Layer with explicit privacy and security guidelines to manage large volumes of sensitive patient and HCP data while preserving auditability. The rollout included centralized data models, role based access controls, and agent workflow rules that escalate complex cases to human specialists with full contextual records, supporting compliant data sharing and controlled automation.
Penumbra, Inc. Salesforce Life Sciences Cloud Life Sciences CRM now serves as the central system of engagement across commercial, clinical, and patient services, with the vendor platform features enabling automation, unified data, and managed agent handoffs to improve coordination across impacted business functions.
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Pfizer | Life Sciences | 81000 | $63.6B | United States | Salesforce | Salesforce Life Sciences Cloud | Life Sciences CRM | 2025 | n/a |
In 2025, Pfizer deployed Salesforce Life Sciences Cloud to scale engagement and improve patient outcomes. Pfizer uses Salesforce Life Sciences Cloud as a Life Sciences CRM to connect clinical, commercial, and patient services functions across its healthcare engagement workflows.
The implementation centers on the platform’s clinical capabilities, patient services modules, and commercial engagement features. Salesforce Life Sciences Cloud is configured to support participant auto-matching and intelligent site selection for trials, streamlined study start-up and management workflows, AI-assisted field rep preparation and follow-up, and patient services automation for education, financial support, coverage analysis, proactive alerts, and bulk verifications.
Architecturally the deployment is built on the Salesforce Platform and underpinned by Salesforce Data Cloud and the Trust Layer, enabling a unified end-to-end engagement platform. Integrations explicitly include CTMS connectivity to support scheduling and reporting, and the platform integrates with site operations and sponsor systems by leveraging the Salesforce Platform, absorbing external data and metadata to create actionable, real-time patient and HCP insights.
Governance is aligned to the platform’s privacy and security guidelines, with agentic AI configured to operate within clear handoff rules so complex cases are escalated to human teams with contextual data. The configuration reflects an enterprise Life Sciences CRM approach to unify clinical research operations, HCP engagement, and patient services, and it is positioned to simplify participant recruitment and enrollment while improving clinical operations and patient outcomes as described by stakeholders.
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Life Sciences | 31 | $6M | United Kingdom | Salesforce | Salesforce Life Sciences Cloud | Life Sciences CRM | 2025 | n/a |
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Life Sciences | 50000 | $30.6B | Japan | Salesforce | Salesforce Life Sciences Cloud | Life Sciences CRM | 2025 | n/a |
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Life Sciences | 47455 | $30.2B | Japan | Salesforce | Salesforce Life Sciences Cloud | Life Sciences CRM | 2025 | n/a |
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Buyer Intent: Companies Evaluating Salesforce Life Sciences Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Life Sciences Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Life Sciences Cloud for Life Sciences CRM include:
- Upthrust, a United States based Professional Services organization with 10 Employees
- The University of Dayton, a United States based Education company with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce Life Sciences Cloud Coverage
Salesforce Life Sciences Cloud is a Life Sciences CRM solution from Salesforce.
Companies worldwide use Salesforce Life Sciences Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as Pfizer, Takeda, Boehringer Ingelheim and Haleon are recorded users of
Salesforce Life Sciences Cloud for Life Sciences CRM.
Companies using Salesforce Life Sciences Cloud are most concentrated in Life Sciences and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using Salesforce Life Sciences Cloud are most concentrated in United States, Japan and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Life Sciences Cloud across Americas, EMEA, and APAC.
Companies using Salesforce Life Sciences Cloud range from small businesses with 0-100 employees - 12.5%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 12.5%, and global enterprises with 10,000+ employees - 75%.
Customers of Salesforce Life Sciences Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Life Sciences Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Life Sciences CRM.