List of SAP S/4 HANA Dispute Management Customers
SAP
Dietmar-Hopp-Allee 16,
Walldorf, 69190,
Germany
Walldorf, 69190,
Germany
49 6227-7-47474
Professional Services
26944
$23.2B
Since 2010, our global team of researchers has been studying SAP S/4 HANA Dispute Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP S/4 HANA Dispute Management for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP S/4 HANA Dispute Management for Dispute Management include: Abbott Ireland, a Ireland based Life Sciences organisation with 3000 employees and revenues of $1.20 billion, Lakeside Foods, a United States based Manufacturing organisation with 2000 employees and revenues of $300.0 million, Nintendo of Europe, a Germany based Professional Services organisation with 1000 employees and revenues of $250.0 million and many others.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abbott Ireland | Life Sciences | 3000 | $1.2B | Ireland | SAP | SAP S/4 HANA Dispute Management | Dispute Management | 2020 | n/a |
In 2020, Abbott Ireland implemented SAP S/4 HANA Dispute Management to centralize dispute handling within its credit and collections operations. The deployment targeted Dispute Management capabilities for the Credit & Collections function that supports Europe and North America, aligning dispute resolution with cash application and credit decision workflows.
The implementation leveraged SAP S/4 HANA Dispute Management alongside SAP FSCM modules, with explicit use of FSCM Dispute Management and FSCM Collections Management Module for customer contact recording. Functional capabilities configured include dispute case management, unapplied credit review and refund request handling, cash application validation, and creation of credit limit requests through FSCM Credit Management.
Operational coverage for the solution focused on Credit & Collections teams and cash application personnel, with processes executed across English, Spanish, Italian, Portuguese and French speaking markets. The role of Credit & Collections Analysts included monitoring assigned accounts, maintaining cash application accuracy, and managing the daily credit queue before approving orders for shipment, reflecting cross-functional interaction with sales and senior management when escalations were required.
Governance and workflow changes emphasized disciplined case recording in SAP, routine review of unapplied credits and refund workflows, and structured approval queues for credit and shipment decisions. The deployment also embedded month end and quarter end support responsibilities and KPI reporting into the Collections and Dispute Management processes to ensure operational continuity and adherence to payment terms.
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Lakeside Foods | Manufacturing | 2000 | $300M | United States | SAP | SAP S/4 HANA Dispute Management | Dispute Management | 2020 | n/a |
In 2020, Lakeside Foods implemented SAP S/4 HANA Dispute Management as part of a broader SAP S/4HANA 1909 on-premise finance deployment. The deployment places SAP S/4 HANA Dispute Management in the Dispute Management category to support finance operations, focusing on accounts receivable dispute workflows and collections coordination.
Deployment scope was centered in the ERP Application team and the finance organization, executed as a greenfield on-premise rollout following SAP Activate methodology and a Scrum based agile framework. Configuration work spanned SAP FI modules including General Ledger, Accounts Payable, Accounts Receivable and FSCM Credit Management, together with Dispute and Collections Management and Controlling capabilities such as Profit Center Accounting, Cost Center Accounting, Internal Orders, Product Costing, Material Ledger and COPA. Functional responsibilities included authoring functional specifications, developing RICEFW artifacts, and designing end to end test scenarios for dispute lifecycle handling.
Architecturally the implementation was integrated into Lakeside Foods on-premise SAP S/4HANA landscape, with technical collaboration between development and data warehouse teams to build reports, interfaces, conversions, enhancements, forms and workflow. Interfaces emphasized transactional synchronization between AR, AP and general ledger subledgers and provided feeds for financial reporting and profitability analysis. The narrative explicitly references SAP S/4 HANA Dispute Management and the Dispute Management category as the operational hub for dispute resolution and collections orchestration.
Governance and operationalization were managed by the ERP Application team with senior SAP Business Analyst leadership in finance, supporting business process reengineering, issue resolution and ongoing support. Rollout activities included configuration, comprehensive testing and staged cutover as part of the on-premise S/4HANA program, with functional design and testing ownership retained within the finance application team. The implementation emphasized structured functional specifications, cross team technical design and workflow alignment to institutionalize dispute handling processes.
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Nintendo of Europe | Professional Services | 1000 | $250M | Germany | SAP | SAP S/4 HANA Dispute Management | Dispute Management | 2019 | n/a |
In 2019, Nintendo of Europe implemented SAP S/4 HANA Dispute Management to strengthen dispute case handling within finance, specifically addressing accounts receivable and credit control functions. The SAP S/4 HANA Dispute Management application was positioned to manage dispute lifecycles and align with the company financial operations team across Nintendo of Europe GmbH.
The implementation included configuration and enhancements delivered by an inhouse Application Specialist, focusing on dispute processing, case tracking, automated workflow routing, and dispute reason coding consistent with Dispute Management capabilities. Workstreams explicitly covered changes and enhancements in the areas of SAP Cash Management, SAP Credit Management, SAP dispute Management, and SAP Financials, preserving common master data and financial posting rules.
The deployment was executed inside the SAP S/4 HANA finance landscape, integrating dispute case records with the SAP Financials ledger and operational credit and cash modules to enable exception handling and settlement coordination. Integration points emphasized operational continuity between dispute case workflows and adjacent financial modules rather than external third party systems.
Governance centered on application ownership by the SAP FSCM Application Specialist at Nintendo of Europe GmbH, who led configuration control, incremental enhancements, and process updates for finance and credit control teams. Rollout activities targeted operational alignment across the finance organization, embedding dispute management workflows into existing credit decision and cash application processes.
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FAQ - APPS RUN THE WORLD SAP S/4 HANA Dispute Management Coverage
SAP S/4 HANA Dispute Management is a Dispute Management solution from SAP.
Companies worldwide use SAP S/4 HANA Dispute Management, from small firms to large enterprises across 21+ industries.
Organizations such as Abbott Ireland, Lakeside Foods and Nintendo of Europe are recorded users of
SAP S/4 HANA Dispute Management for Dispute Management.
Companies using SAP S/4 HANA Dispute Management are most concentrated in Life Sciences, Manufacturing and Professional Services, with adoption spanning over 21 industries.
Companies using SAP S/4 HANA Dispute Management are most concentrated in Ireland, United States and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SAP S/4 HANA Dispute Management across Americas, EMEA, and APAC.
Companies using SAP S/4 HANA Dispute Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 0%.
Customers of SAP S/4 HANA Dispute Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SAP S/4 HANA Dispute Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Dispute Management.