List of SAS Real Time Decision Manager Customers
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Since 2010, our global team of researchers has been studying SAS Real Time Decision Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAS Real Time Decision Manager for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAS Real Time Decision Manager for Analytics and BI include: Sun Life, a Canada based Banking and Financial Services organisation with 31768 employees and revenues of $20.98 billion, Telenor, a Norway based Communications organisation with 16000 employees and revenues of $11.12 billion, Otkritie Bank Russia, a Russia based Banking and Financial Services organisation with 15500 employees and revenues of $2.00 billion and many others.
Contact us if you need a completed and verified list of companies using SAS Real Time Decision Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAS Real Time Decision Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Otkritie Bank Russia | Banking and Financial Services | 15500 | $2.0B | Russia | SAS Institute | SAS Real Time Decision Manager | Analytics and BI | 2013 | n/a |
In 2013, Otkritie Bank Russia integrated its loan application system with SAS Real Time Decision Manager to automate credit decisions and embed risk controls into front-end adjudication. The deployment used SAS Real Time Decision Manager as part of an Analytics and BI implementation to operationalize real time decisioning within the bank's loan intake workflow, and the bank reported average loan application review time fell to about two minutes. The bank also planned further integration with SAS Marketing Automation to enable prioritized handling and improve cross sell orchestration.
The implementation configured SAS Real Time Decision Manager decision flows and rule based scoring to evaluate borrower attributes and risk criteria at the point of application, producing automated accept, refer, or decline outcomes. Core Analytics and BI capabilities were applied, including real time scoring, decision rule sets, and event driven decision services, to enforce consistent adjudication and priority tagging during loan processing.
Integration scope centered on the loan application system in Russia and affected credit adjudication and risk management functions, with planned extension into marketing for cross sell and priority handling. Governance and workflow changes focused on centralized decision rule management and auditability, enabling credit and risk stakeholders to adjust rules and decision policies as part of ongoing operational control.
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Sun Life | Banking and Financial Services | 31768 | $21.0B | Canada | SAS Institute | SAS Real Time Decision Manager | Analytics and BI | 2015 | n/a |
In 2015, Sun Life implemented SAS Real Time Decision Manager to power personalized member experiences and the Digital Benefits Assistant in Canada. The deployment placed SAS Real Time Decision Manager within Sun Life's Analytics and BI capabilities to enable rapid, contextual member interactions. The platform was implemented on top of a Hadoop powered database to support high volume decisioning and persistent context storage.
Configuration centered on real time decisioning workflows, member level personalization rules, contextual benefits messaging and digital claims capability, using the SAS Real Time Decision Manager decisioning engine and orchestration features. The implementation emphasized runtime decision logic and orchestration of messages and claims actions to surface contextual benefits information to members through digital channels.
Operational coverage focused on Canada and targeted benefits and claims business functions through the Digital Benefits Assistant, integrating the decisioning layer with existing benefits service channels. IT World Canada documented the 2015 launch and reported improved personalization and more timely member messaging enabled by the SAS real time decisioning platform, confirming operational use in member engagement and digital claims scenarios.
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Telenor | Communications | 16000 | $11.1B | Norway | SAS Institute | SAS Real Time Decision Manager | Analytics and BI | 2015 | n/a |
In 2015, Telenor deployed SAS Real Time Decision Manager to operationalize Next Best Action and real time customer interactions across inbound and outbound channels. The implementation targeted Telenor Norway and multi market telco operations and positioned the application to deliver Analytics and BI capabilities for customer decisioning and omnichannel orchestration.
SAS Real Time Decision Manager was configured to execute Next Best Action logic, real time decisioning, business rule management, and scoring to support contact center, digital touchpoints, and outbound engagement workflows. Configuration emphasized centralized decision models and campaign orchestration to ensure consistent customer treatments across channels while enabling rapid updates to decision logic.
The implementation integrated SAS Real Time Decision Manager with SAS Event Stream Processing for event ingestion and low latency triggering of decisions, enabling real time responses to customer events. Integration points focused on passing event streams into the decision engine and exporting selected actions to channel execution systems to support omnichannel orchestration across Norway and other Telenor markets.
SAS Global Forum proceedings describe the deployment and explicitly reference the complementary event stream processing integration, and they report outcomes including strengthened customer loyalty measured by NPS and increases in revenue. Governance established centralized rule administration and channel orchestration processes to standardize Next Best Action delivery and maintain decision quality.
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