List of Satisfy Labs Customers

Satisfi Labs

802 E. Whiting Street,
Tampa, 33602, FL,
United States

https://www.satisfilabs.com/

1 800-721-6135

Professional Services

$4M

Since 2010, our global team of researchers has been studying Satisfy Labs customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Satisfy Labs for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Satisfy Labs for Chatbots and Conversational AI include: MOAC Mall Holdings LLC, a United States based Retail organisation with 12000 employees and revenues of $2.00 billion, Albuquerque Police Department United States, a United States based Government organisation with 1887 employees and revenues of $275.0 million, TD Garden, a United States based Leisure and Hospitality organisation with 350 employees and revenues of $148.0 million, Georgia Aquarium, a United States based Leisure and Hospitality organisation with 700 employees and revenues of $120.0 million, Mercedes-Benz Stadium, a United States based Leisure and Hospitality organisation with 700 employees and revenues of $100.0 million and many others.

Contact us if you need a completed and verified list of companies using Satisfy Labs, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Satisfy Labs customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Albuquerque Police Department United States	Government	1887	$275M	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2019	n/a	In 2019, Albuquerque Police Department deployed Satisfy Labs on its public website, implementing a citizen-facing conversational solution in the Chatbots and Conversational AI category. The Satisfy Labs deployment is positioned as a web-based virtual assistant on cabq.gov to handle routine public inquiries, surface FAQ content, and guide visitors to forms and informational resources related to police services and community engagement. Deployment scope is explicitly web channel focused, aligning the application with public information, community outreach, and non-emergency service interactions. Configuration work centered on conversation flow design, intent classification, and a maintained knowledge base inside Satisfy Labs, with scripted operator handoff rules to route conversations to department staff when escalation is required. Governance emphasis includes departmental ownership of content, iterative updates to conversation scripts, and standard change control for conversational assets, reflecting common Chatbots and Conversational AI content management practices. Albuquerque Police Department Satisfy Labs Chatbots and Conversational AI supports public-facing communications and citizen services through structured question and answer automation and guided information routing.
Audubon Nature Institute	Leisure and Hospitality	600	$40M	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2019	n/a	In 2019, Audubon Nature Institute implemented Satisfy Labs on its public website, deploying Satisfy Labs as a Chatbots and Conversational AI solution to support visitor engagement and web based guest services. The Satisfy Labs deployment is focused on real time conversational assistance for site visitors, providing guided answers and interactive support for ticketing questions, membership inquiries and visitor information. Audubon Nature Institute Satisfy Labs Chatbots and Conversational AI supports front of house digital channels and online customer touchpoints. Configuration emphasized a web chat widget, knowledge base driven response flows, automated inquiry triage and scripted escalation to human staff for complex queries. The implementation used standard Chatbots and Conversational AI functional components including natural language understanding, intent classification and response orchestration, coupled with conversation design to map common guest workflows. Session capture and conversation logging were used to inform iterative updates to dialog content. Operational ownership sits with the digital experience and guest services teams, with content governance and conversation design processes to maintain accuracy of responses and update FAQs. Rollout and day to day operations are concentrated on the website channel where Satisfy Labs handles initial visitor interactions and escalates to staff per defined workflows. Monitoring of conversation logs and usage patterns is used to prioritize content updates and refine automated triage rules.
Blue Man Group	Leisure and Hospitality	500	$90M	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2019	n/a	In 2019, Blue Man Group implemented Satisfy Labs, a Chatbots and Conversational AI application, on their website. The deployment embedded Satisfy Labs as a front-end conversational widget on blueman.com to support customer-facing interactions and surface show information, ticketing guidance, and FAQ responses through automated conversational flows. Satisfy Labs was configured to provide natural language understanding driven dialogs, scripted conversational paths, and escalation points for handoff to human agents, aligning with customer service and marketing business functions. Operational ownership was maintained by customer service and marketing teams who managed conversation content, FAQ libraries, and escalation rules, with governance focused on periodic content updates and on-site monitoring of chat interactions to refine conversational flows.
	Leisure and Hospitality	120	$15M	UnIted States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2021	n/a
	Leisure and Hospitality	82	$10M	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2018	n/a
	Leisure and Hospitality	100	$10M	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2018	n/a
	Leisure and Hospitality	700	$120M	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2019	n/a
	Leisure and Hospitality	310	$50M	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2018	n/a
	Leisure and Hospitality	700	$100M	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2018	n/a
	Retail	12000	$2.0B	United States	Satisfy Labs	Satisfy Labs	Chatbots and Conversational AI	2018	n/a

Showing 1 to 10 of 16 entries

Buyer Intent: Companies Evaluating Satisfy Labs

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Satisfy Labs. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Satisfy Labs for Chatbots and Conversational AI include:

Thrive25, a United States based Healthcare organization with 12 Employees
Lecom Birotica, a Romania based Distribution company with 108 Employees
Historic Tours, a United States based Leisure and Hospitality organization with 10 Employees

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