List of SEIDOR Feelings Customers
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Since 2010, our global team of researchers has been studying SEIDOR Feelings customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SEIDOR Feelings for Social Media Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SEIDOR Feelings for Social Media Management include: Zurich Insurance Spain, a Spain based Insurance organisation with 2000 employees and revenues of $1.00 billion, Frit Ravich, a Spain based Consumer Packaged Goods organisation with 1100 employees and revenues of $314.0 million, Isdin, a Portugal based Distribution organisation with 40 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using SEIDOR Feelings, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SEIDOR Feelings customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Frit Ravich | Consumer Packaged Goods | 1100 | $314M | Spain | SEIDOR Analytics | SEIDOR Feelings | Social Media Management | 2016 | n/a | In 2016, Frit Ravich engaged SEIDOR Analytics to implement sales synchronization middleware and SAP integration to digitalize field-sales processes in Spain, and the program explicitly reduced synchronization times while improving sales-force efficiency. SEIDOR Feelings is referenced here as an inferred Social Media Management complement to that broader initiative, rather than as a documented core deliverable, with potential alignment to marketing and social listening activities supporting commercial operations. The technical delivery centered on a middleware layer that synchronized sales transactions and field-sales inputs with SAP ERP, enforcing automated data mapping and scheduled synchronization to tighten the operational cadence between mobile or remote sales capture and the SAP back end. The SEIDOR Analytics middleware handled transactional consistency and master data alignment, enabling more reliable sales records across the sales organization while reducing reconciliation overhead. Operational coverage focused on Frit Ravich commercial and field-sales functions in Spain, with governance changes oriented toward centralized synchronization control and adapted sales-force workflows to leverage the middleware. Where inferred, SEIDOR Feelings as a Social Media Management application would provide social listening and campaign orchestration capabilities that complement sales intelligence, enabling closer integration between customer engagement signals and the synchronized SAP sales dataset. | |
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Isdin | Distribution | 40 | $13M | Portugal | SEIDOR Analytics | SEIDOR Feelings | Social Media Management | 2022 | n/a | In 2022, Isdin implemented SEIDOR Feelings, a Social Media Management application provided by SEIDOR Analytics. The deployment is recorded alongside SEIDOR's Magnolia based MyISDIN intranet project which created an employee community portal in Spain as part of an Employee Experience programme. The SEIDOR Feelings implementation is positioned to support external social media management workflows, and module usage is assumed to align with typical Social Media Management capabilities such as social listening, content publishing, scheduling, campaign reporting, and role based content approvals. Configuration work is expected to include account provisioning for brand channels, content calendar orchestration, and moderated approval workflows to align external messaging with internal communications. SEIDOR implemented Magnolia to create MyISDIN for internal communication and employee engagement, and SEIDOR Feelings is described in source notes as a potential external complement to that engagement work, indicating strategic alignment between internal employee experience and external communications. No explicit integrations are documented between MyISDIN and SEIDOR Feelings, therefore any operational linkage is inferred rather than confirmed. Governance emphasis in the rollout centers on content governance and cross functional coordination between marketing and internal communications to maintain brand consistency across channels. The narrative links Isdin SEIDOR Feelings Social Media Management to marketing, communications, and employee engagement functions without documented claims on measurable outcomes. | |
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Zurich Insurance Spain | Insurance | 2000 | $1.0B | Spain | SEIDOR Analytics | SEIDOR Feelings | Social Media Management | 2022 | n/a | In 2022, Zurich Insurance Spain implemented SEIDOR Feelings as part of a broader multichannel customer experience deployment delivered by SEIDOR Analytics. The project consolidated phone, email, chat, WhatsApp and social network interactions under a single CX initiative to improve contact-center responsiveness and customer experience management. SEIDOR Feelings was applied to support Social Media Management and was configured to provide social listening, unified inboxing for social channels, sentiment monitoring and dashboard analytics to inform case prioritization. Configuration work focused on mapping social channel events into the CRM customer record, applying rule-based routing for social-origin cases and instrumenting reporting for social engagement and response SLAs. The implementation integrated social channels, WhatsApp, chat, phone and email streams into the central multichannel CRM, enabling handoffs to contact-center queues and CX teams for resolution. Operational coverage centered on Zurich Insurance Spain contact-center and customer experience teams, with the social media workflow feeding the same agent consoles and reporting used for other channels. Governance adjustments included defining channel-specific response workflows and escalation paths, and updating CX monitoring to include social listening metrics alongside traditional contact-center KPIs. The case study cites a 12 point improvement in NPS and better contact-center metrics following the rollout, indicating measurable CX outcomes linked to the Social Media Management capability. |
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