List of ServiceNow DevOps Customers
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Since 2010, our global team of researchers has been studying ServiceNow DevOps customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow DevOps for Apps Development from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow DevOps for Apps Development include: Sasol, a South Africa based Oil, Gas and Chemicals organisation with 27678 employees and revenues of $15.03 billion, DNB Bank, a Norway based Banking and Financial Services organisation with 11045 employees and revenues of $8.40 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow DevOps, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow DevOps customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DNB Bank | Banking and Financial Services | 11045 | $8.4B | Norway | ServiceNow | ServiceNow DevOps | Apps Development | 2020 | n/a |
In 2020, DNB Bank implemented ServiceNow DevOps to introduce a formal DevOps methodology and reconcile friction between Agile developers and change managers. The initiative targeted Apps Development workflows on the Now Platform and was positioned to accelerate time to market for products serving more than 1.5M internet banking customers and 1.1M mobile banking customers in Norway.
The implementation centered on ServiceNow DevOps value stream management and DevOps Change Automation, with a focus on automated change tickets and auditable DevOps processes. ServiceNow DevOps was configured to remove manual steps for developers when they complied with defined rules, enabling automation of change requests and reducing manual processing. The bank also extended Now Platform modules more broadly, contributing to a multi-module environment used by thousands of employees.
Operational coverage included development teams and the change management function, where the automated ticketing flow aligned goals between the two groups and stabilized release workflows. Governance changes enforced basic compliance rules that triggered automated change approvals, producing an auditable trail for change control while enabling developers to retain agility.
Reported outcomes from the program included a recurring saving of 20 hours per week across the two teams that process change tickets, acceptance of the automated approach as the preferred method for DevOps change handling, and a stated ability to free annual capital bindings for reinvestment. The narrative emphasizes that ServiceNow DevOps served as the mechanism to balance speed and control within DNB Bank's Apps Development practices.
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Sasol | Oil, Gas and Chemicals | 27678 | $15.0B | South Africa | ServiceNow | ServiceNow DevOps | Apps Development | 2020 | n/a |
In 2020, Sasol implemented ServiceNow DevOps as part of an enterprise Apps Development initiative to accelerate product delivery and adopt agile practices amid severe market disruption. The implementation followed a broader ServiceNow rollout that included ServiceNow IT Service Management and ServiceNow Strategic Portfolio Management, and was positioned to address the company’s need for simplified, standardized operating models after a period of extreme volatility in oil and chemical markets and COVID related disruption.
ServiceNow DevOps was configured to connect CI CD pipelines and to automate change workflows, while ServiceNow IT Service Management continued to manage catalog items, incidents, problems, and changes through the company service portal. ServiceNow Strategic Portfolio Management was used to centralize demand, investment, and project management, enabling planners to prioritize projects, set delivery velocity, and assign work to platform and product teams in a unified catalog. The deployment included ServiceNow DevOps automation to reduce manual effort and instrument cross organizational insights for teams and senior management.
Operational coverage extended across IT development and operations, portfolio planners, and the service desk, with a distinct digital office established separate from the IT department and a modern ERP road map created to support the new operating model. Sasol instituted eight chapters to promote experience sharing across agile teams and implemented an Engage to Deliver model that divided duties between project and transactional work and aimed to bring development and operations closer together.
Governance changes included standardizing change processes with a Standard Change Workflow and embedding ServiceNow Strategic Portfolio Management to control funding based prioritization and catalog registration of demands. The implementation was executed with specialist support from Plat4mation and ServiceNow, and integrated process controls were used to provide visibility into technical debt and release performance across teams.
Explicit outcomes reported include an anticipated ZAR5bn in savings from the broader digital transformation, seventy use cases reviewed, 1,200 technical debts identified, a reduction in average release time from two or three weeks to minutes, and a 40% decrease in changes using the Standard Change Workflow. Sasol framed ServiceNow DevOps and the accompanying governance changes as instrumental to improving customer experience and speeding delivery of stable, secure products.
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