List of ServicePRO (formerly HelpStar) Customers
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Since 2010, our global team of researchers has been studying ServicePRO (formerly HelpStar) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServicePRO (formerly HelpStar) for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServicePRO (formerly HelpStar) for IT Service Management include: Bluescope, a Australia based Manufacturing organisation with 16500 employees and revenues of $11.19 billion, Veale Wasbrough Vizards, a United Kingdom based Professional Services organisation with 600 employees and revenues of $70.0 million, Jamestown Community College United States, a United States based Education organisation with 360 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using ServicePRO (formerly HelpStar), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServicePRO (formerly HelpStar) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bluescope | Manufacturing | 16500 | $11.2B | Australia | ServicePRO Solutions | ServicePRO (formerly HelpStar) | IT Service Management | 2005 | n/a |
In 2005, BlueScope Buildings North America implemented ServicePRO (formerly HelpStar) using the IT Service Management application to address an email based ticketing process and centralize help desk intake across North American operations. The deployment established a single platform for incident tracking and service request handling within the Buildings North America business unit.
The ServicePRO (formerly HelpStar) implementation delivered core IT Service Management capabilities aligned to the category, including incident management, service request workflows, ticket templates, knowledge base usage and workflow automation to route and prioritize tickets. Configuration emphasized ticket lifecycle management and template driven tasks, and the platform's project and templates features were later used to streamline HR onboarding and cross department workflows.
Operational coverage initially focused on help desk and desktop support across North America, and the platform was later adopted more widely across the broader organization, extending the governance model beyond the original business unit. Rollout expanded the single point of ticket intake and standardized service desk workflows, creating centralized visibility for request intake and operational reporting.
According to the case study, the implementation achieved complete visibility of help desk processes and immediate improvements in ticket resolution times across their North American operations, and ServicePRO was subsequently applied more broadly across the company.
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Jamestown Community College United States | Education | 360 | $33M | United States | ServicePRO Solutions | ServicePRO (formerly HelpStar) | IT Service Management | 2000 | n/a |
In 2000 Jamestown Community College implemented ServicePRO, formerly HelpStar, as its IT Service Management platform to centralize IT help-desk ticketing and self-service across multiple campuses in New York. The deployment supports a help-desk team of six technicians handling roughly 1,000 requests per month. ServicePRO is used as the primary system for incident intake and end-user self-service.
Configuration focused on core ticketing workflows, a user-facing self-service portal, automated dispatching rules and embedded reporting for SLA and workload analysis. The implementation established ticket lifecycle states, priority-based routing and reporting dashboards to surface SLA compliance and technician workloads. These modules reflect standard IT Service Management operational capabilities aligned with college support needs.
Operational coverage includes multiple SUNY campuses in New York with centralized process governance managed by the six-person help-desk team, and process changes emphasized standardized documentation and disciplined ticket handoffs. The rollout delivered better documentation, automated dispatching and data-analysis for SLA and workload reporting. Jamestown Community College planned expansion into ServicePRO Purchasing and Asset Management functionality to extend service operations into procurement and asset tracking.
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Veale Wasbrough Vizards | Professional Services | 600 | $70M | United Kingdom | ServicePRO Solutions | ServicePRO (formerly HelpStar) | IT Service Management | 2007 | n/a |
In 2007, Veale Wasbrough Vizards implemented ServicePRO (formerly HelpStar) as its IT Service Management platform. ServicePRO (formerly HelpStar) was deployed to provide IT service desk ticketing and a self service web portal supporting about 450 users across UK offices in London, Watford, Bristol and Birmingham. The implementation established a centralized ticket lifecycle, incident classification, and SLA tracking capabilities aligned with IT Service Management workflows.
Operational configuration uses ServicePRO automation to process incoming help desk emails, automatically create and classify tickets, route and escalate requests according to predefined criteria, and generate data analysis reports to identify support trends and focus resources. The rollout targeted IT support operations and end user support across the firm, integrating the self service portal into day to day support intake and case handling. Governance centered on workflow rules, escalation matrices, and scheduled reporting to improve efficiency and SLA adherence.
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