Jamestown, 14702, NY,
United States
Jamestown Community College United States Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Jamestown Community College United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 360 Jamestown Community College United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Jamestown Community College United States has purchased the following applications: ServicePRO (formerly HelpStar) for IT Service Management in 2000, Oracle Application Server for Apps Development in 2012, OpenSSL for Secure Sockets Layer (SSL) in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Jamestown Community College United States is running and its propensity to invest more and deepen its relationship with ServicePRO Solutions , Oracle , OpenSSL or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Jamestown Community College United States revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Jamestown Community College United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServicePRO Solutions | Legacy | ServicePRO (formerly HelpStar) | IT Service Management | ITSM | n/a | 2000 | 2000 |
In 2000 Jamestown Community College implemented ServicePRO, formerly HelpStar, as its IT Service Management platform to centralize IT help-desk ticketing and self-service across multiple campuses in New York. The deployment supports a help-desk team of six technicians handling roughly 1,000 requests per month. ServicePRO is used as the primary system for incident intake and end-user self-service.
Configuration focused on core ticketing workflows, a user-facing self-service portal, automated dispatching rules and embedded reporting for SLA and workload analysis. The implementation established ticket lifecycle states, priority-based routing and reporting dashboards to surface SLA compliance and technician workloads. These modules reflect standard IT Service Management operational capabilities aligned with college support needs.
Operational coverage includes multiple SUNY campuses in New York with centralized process governance managed by the six-person help-desk team, and process changes emphasized standardized documentation and disciplined ticket handoffs. The rollout delivered better documentation, automated dispatching and data-analysis for SLA and workload reporting. Jamestown Community College planned expansion into ServicePRO Purchasing and Asset Management functionality to extend service operations into procurement and asset tracking.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Application Server | Apps Development | PaaS | n/a | 2012 | 2012 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenSSL | Legacy | OpenSSL | Secure Sockets Layer (SSL) | CyberSecurity | n/a | 2018 | 2018 |
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