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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Jamestown Community College United States Data, Technology Stack, and Enterprise Applications
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServicePRO Solutions Legacy ServicePRO (formerly HelpStar) IT Service Management ITSM n/a 2000 2000
In 2000 Jamestown Community College implemented ServicePRO, formerly HelpStar, as its IT Service Management platform to centralize IT help-desk ticketing and self-service across multiple campuses in New York. The deployment supports a help-desk team of six technicians handling roughly 1,000 requests per month. ServicePRO is used as the primary system for incident intake and end-user self-service. Configuration focused on core ticketing workflows, a user-facing self-service portal, automated dispatching rules and embedded reporting for SLA and workload analysis. The implementation established ticket lifecycle states, priority-based routing and reporting dashboards to surface SLA compliance and technician workloads. These modules reflect standard IT Service Management operational capabilities aligned with college support needs. Operational coverage includes multiple SUNY campuses in New York with centralized process governance managed by the six-person help-desk team, and process changes emphasized standardized documentation and disciplined ticket handoffs. The rollout delivered better documentation, automated dispatching and data-analysis for SLA and workload reporting. Jamestown Community College planned expansion into ServicePRO Purchasing and Asset Management functionality to extend service operations into procurement and asset tracking.
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Application Server Apps Development PaaS n/a 2012 2012
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
OpenSSL Legacy OpenSSL Secure Sockets Layer (SSL) CyberSecurity n/a 2018 2018
IT Decision Makers and Key Stakeholders at Jamestown Community College United States
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Jamestown Community College United States Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Jamestown Community College United States Technographics

Jamestown Community College United States is a Education organization based in United States, with around 360 employees and annual revenues of $33.0 million.

Jamestown Community College United States operates a diverse technology stack with applications such as ServicePRO (formerly HelpStar), Oracle Application Server and OpenSSL, covering areas like IT Service Management, Apps Development and Secure Sockets Layer (SSL).

Jamestown Community College United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ServicePRO Solutions, Oracle and OpenSSL.

Jamestown Community College United States recently adopted applications including OpenSSL in 2018, Oracle Application Server in 2012 and ServicePRO (formerly HelpStar) in 2000, highlighting its ongoing modernization strategy.

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Our research team continuously updates Jamestown Community College United States’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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