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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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SUNY Jamestown Community College
Location
525 Falconer Street,
Jamestown, 14702, NY,
United States
Website
https://www.sunyjcc.edu/
Phone
1 716-338-1000
Artw industry
Education
Employee
Revenue

SUNY Jamestown Community College Technographics

SUNY Jamestown Community College Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by SUNY Jamestown Community College and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 379 SUNY Jamestown Community College employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that SUNY Jamestown Community College has purchased the following applications: Employee Navigator for Benefits Administration in 2020, Ellucian Banner ERP for Education ERP in 2019, ServicePRO (formerly HelpStar) for IT Service Management in 2000 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems SUNY Jamestown Community College is running and its propensity to invest more and deepen its relationship with Employee Navigator , Ellucian , D2L or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing SUNY Jamestown Community College revenues, which have grown to $33.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SUNY Jamestown Community College intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

SUNY Jamestown Community College Tech Stack and Enterprise Applications

SUNY Jamestown Community College HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Employee Navigator Legacy Employee Navigator Benefits Administration HCM n/a 2020 2020
Core HR HCM 2019 2019
Learning and Development HCM 2019 2019
Learning and Development HCM 2019 2019
Payroll HCM 2019 2019
Recruiting HCM 2020 2020
Skills Intelligence HCM 2020 2020
Talent Sourcing HCM 2020 2020
Time and Attendance HCM 2019 2019
SUNY Jamestown Community College ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ellucian Legacy Ellucian Banner ERP Education ERP ERP Services and Operations n/a 2019 2019
SUNY Jamestown Community College ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ServicePRO Solutions Legacy ServicePRO (formerly HelpStar) IT Service Management ITSM n/a 2000 2000
In 2000 Jamestown Community College implemented ServicePRO, formerly HelpStar, as its IT Service Management platform to centralize IT help-desk ticketing and self-service across multiple campuses in New York. The deployment supports a help-desk team of six technicians handling roughly 1,000 requests per month. ServicePRO is used as the primary system for incident intake and end-user self-service. Configuration focused on core ticketing workflows, a user-facing self-service portal, automated dispatching rules and embedded reporting for SLA and workload analysis. The implementation established ticket lifecycle states, priority-based routing and reporting dashboards to surface SLA compliance and technician workloads. These modules reflect standard IT Service Management operational capabilities aligned with college support needs. Operational coverage includes multiple SUNY campuses in New York with centralized process governance managed by the six-person help-desk team, and process changes emphasized standardized documentation and disciplined ticket handoffs. The rollout delivered better documentation, automated dispatching and data-analysis for SLA and workload reporting. Jamestown Community College planned expansion into ServicePRO Purchasing and Asset Management functionality to extend service operations into procurement and asset tracking.
SUNY Jamestown Community College PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2012 2012
SUNY Jamestown Community College CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2018 2018

IT Decision Makers and Key Stakeholders at SUNY Jamestown Community College

First Name Last Name Title Function Department Email Phone
Executive Director and Chief Diversity Officer Director HR
Human Resources Manager Manager HR
Benefits Coordinator Non Manager HR
Administrative Assistant/Human Resources Non Manager HR
Executive Director Information Technology Director IT
Financial Analyst/Payroll Specialist Payroll Non Manager HR
Show All Contacts

Apps Being Evaluated by SUNY Jamestown Community College Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SUNY Jamestown Community College IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SUNY Jamestown Community College digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD SUNY Jamestown Community College Technographics
SUNY Jamestown Community College is a Education organization based in United States, with around 379 employees and annual revenues of $33.0 million.
SUNY Jamestown Community College operates a diverse technology stack with applications such as Employee Navigator, Ellucian Banner ERP and ServicePRO (formerly HelpStar), covering areas like Benefits Administration, Education ERP and IT Service Management.
SUNY Jamestown Community College has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Employee Navigator, Ellucian and ServicePRO Solutions.
SUNY Jamestown Community College recently adopted applications including Employee Navigator in 2020, NEOED SchoolJobs in 2020 and Forage in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SUNY Jamestown Community College’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates SUNY Jamestown Community College’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SUNY Jamestown Community College technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.