List of Serviceware Knowledge, formerly Sabio Customers
Idstein, 65510,
Germany
Since 2010, our global team of researchers has been studying Serviceware Knowledge, formerly Sabio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serviceware Knowledge, formerly Sabio for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serviceware Knowledge, formerly Sabio for Customer Experience include: Deutsche Post Germany, a Germany based Distribution organisation with 170000 employees and revenues of $18.90 billion, DPD Deutschland, a Germany based Transportation organisation with 21600 employees and revenues of $17.02 billion, Stepstone Deutschland, a Germany based Professional Services organisation with 240 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Serviceware Knowledge, formerly Sabio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Serviceware Knowledge, formerly Sabio customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Deutsche Post Germany | Distribution | 170000 | $18.9B | Germany | Serviceware | Serviceware Knowledge, formerly Sabio | Customer Experience | 2021 | n/a | In 2021 Deutsche Post Germany deployed Serviceware Knowledge, formerly Sabio, as a Customer Experience implementation under the internal name MEINWISSEN to consolidate customer-service information into a single knowledge platform. The deployment targeted customer-service and CRM workflows with the explicit objective of centralizing agent-facing content and reducing response latency. The implementation used the Serviceware Knowledge knowledge management module to provide a central knowledge base with article management and search-driven agent assistance, embedded into customer-service and CRM processes. Configuration focused on content categorization, access control for service teams, and inline delivery of knowledge to support case handling and first contact resolution. Operational integration included a direct connection to Salesforce via a browser plugin, enabling agents to access MEINWISSEN content inside the CRM interface. The rollout covered Deutsche Post Germany customer-service organizations and supported approximately 3,500 users, establishing the platform as the primary CX knowledge repository in Germany. Governance efforts centralized content ownership and standardized knowledge workflows to maintain a single source of truth for customer-facing information. The consolidation into Serviceware Knowledge shortened response times and streamlined how customer-service teams accessed CRM-linked knowledge assets. | |
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DPD Deutschland | Transportation | 21600 | $17.0B | Germany | Serviceware | Serviceware Knowledge, formerly Sabio | Customer Experience | 2022 | n/a | In 2022, DPD Deutschland implemented Serviceware Knowledge, formerly Sabio, as a Customer Experience knowledge-management platform to centralize customer-service operations in Germany. The rollout targeted DPD iloxx customer-service teams and positioned Serviceware Knowledge as a single point of truth for agent guidance and operational documentation. Serviceware Knowledge was configured to digitize operational manuals and to host onboarding content and agent-facing knowledge, aligning content management and search capabilities with customer-service workflows. The implementation focused on knowledge capture, structured article management, and publishing to support both live agent assistance and onboarding documentation. Governance was organized around a centralized knowledge base for customer-service operations in Germany, creating consistent content ownership and version control for operational manuals. The project explicitly improved average handle time AHT and onboarding speed, and increased response quality according to the case study, while reinforcing Serviceware Knowledge as the primary Customer Experience solution for DPD Deutschland. | |
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Stepstone Deutschland | Professional Services | 240 | $25M | Germany | Serviceware | Serviceware Knowledge, formerly Sabio | Customer Experience | 2020 | n/a | In 2020 StepStone Deutschland introduced Serviceware Knowledge, formerly Sabio, under the internal brand Stepedia to centralize sales and customer-service knowledge. The deployment was a knowledge-management Customer Experience implementation based in Germany supporting roughly 500 active users. The implementation established a searchable article repository that reached about 600 articles and was positioned to support CRM workflows across commercial teams. Serviceware Knowledge was configured as a centralized knowledge base and a CRM-facing knowledge layer, with capabilities focused on article authoring, structured search, access control, and content lifecycle management. Operational coverage emphasized sales and customer-service functions across StepStone Deutschland with a go-live and rollout branded as Stepedia in March 2020. Governance included centralized content ownership and formalized article review and publishing processes, and the initiative was reported to reduce onboarding time and improve service quality. |
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