List of Serviceware Processes (formerly helpLine) Customers
Idstein, 65510,
Germany
Since 2010, our global team of researchers has been studying Serviceware Processes (formerly helpLine) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serviceware Processes (formerly helpLine) for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serviceware Processes (formerly helpLine) for Incident Management include: Currenta GmbH & Co. OHG, a Germany based Oil, Gas and Chemicals organisation with 5400 employees and revenues of $1.91 billion, DFS Deutsche Flugsicherung, a Germany based Professional Services organisation with 5600 employees and revenues of $1.33 billion, Lbs Nordwest, a Germany based Banking and Financial Services organisation with 1660 employees and revenues of $384.0 million and many others.
Contact us if you need a completed and verified list of companies using Serviceware Processes (formerly helpLine), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Serviceware Processes (formerly helpLine) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Currenta GmbH & Co. OHG | Oil, Gas and Chemicals | 5400 | $1.9B | Germany | Serviceware | Serviceware Processes (formerly helpLine) | Incident Management | 2018 | n/a | In 2018, Currenta GmbH & Co. OHG implemented Serviceware Processes (formerly helpLine) for Incident Management. The deployment centralized incident handling across diverse operational areas, establishing a single system for all users while accommodating different IT governance and routing specifications. The implementation targeted core service desk and user support workflows, including faults reported from training rooms and site services. Serviceware Processes was configured to deliver standardized incident workflows, priority assignment, and routing rules that reflect Currenta's governance frames, creating a uniform process across otherwise very different areas. Functional capabilities implemented include centralized ticket creation, prioritization controls, transparent status tracking, and role based routing to expedite escalation and resolution, aligning Serviceware Processes with IT operations and user support functions. Governance adjustments focused on central process ownership, consistent routing and prioritization policies, and a central system available to all internal stakeholders despite differing technical specifications. As described by Currenta, service quality and user satisfaction improved, faults such as internet failure in training rooms are rectified faster and more efficiently, and the organization gained a new dimension of transparency through Serviceware Processes. | |
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DFS Deutsche Flugsicherung | Professional Services | 5600 | $1.3B | Germany | Serviceware | Serviceware Processes (formerly helpLine) | Incident Management | 2018 | n/a | In 2018, DFS Deutsche Flugsicherung implemented Serviceware Processes (formerly helpLine) for Incident Management. The implementation positioned Serviceware Processes as the central incident management platform to capture, triage and coordinate operational incidents and process exceptions across the organisation, leveraging the application to address complex and regulated aviation processes. Configuration and process modeling were emphasized, Serviceware Processes was configured with a workflow engine and case management patterns to allow rapid integration of new processes. The deployment used configurable forms, role-based workflows and automation capabilities to translate procedural requirements into executable incident workflows, supporting operational continuity and traceability. Governance focused on configuration-driven change management and clear process ownership to accelerate responses to regulatory demands and procedural adjustments. Serviceware Processes enables DFS Deutsche Flugsicherung to integrate new processes quickly, maintain consistent incident handling, and respond promptly and effectively to evolving Incident Management requirements. | |
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Lbs Nordwest | Banking and Financial Services | 1660 | $384M | Germany | Serviceware | Serviceware Processes (formerly helpLine) | Incident Management | 2018 | n/a | In 2018, Lbs Nordwest implemented Serviceware Processes (formerly helpLine) for Incident Management, addressing a need to consolidate and standardize IT service workflows. The implementation was driven by the requirement to consolidate all data involved in asset management and to consistently depict the entire process from planning to purchasing and operation because further development on the existing solution was no longer possible. Prior to the Serviceware Processes rollout Lbs Nordwest operated a self-developed solution with a Microsoft Access front end and an Oracle database that combined ITSM, IT procurement processes, planning and IT budget management. Serviceware Processes was configured to centralize asset management records, formalize incident handling and to cover procurement lifecycle and IT budget planning capabilities, aligning core Incident Management functions with procurement and asset lifecycle tracking. The deployment focused on consolidating IT department governance and process representation across planning, purchasing and operations, replacing the constraints of continued in-house development. Configuration work emphasized functional modules for asset management, procurement lifecycle orchestration, budget planning records and incident tracking, creating a single system of record for ITSM, procurement and budget workflows. |
Buyer Intent: Companies Evaluating Serviceware Processes (formerly helpLine)
- Morgan Stanley, a United States based Banking and Financial Services organization with 80000 Employees
- Abacus Group, a United States based Professional Services company with 333 Employees
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