List of Shiji Guest Communication Customers
Beijing, 100036,
China
Since 2010, our global team of researchers has been studying Shiji Guest Communication customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shiji Guest Communication for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shiji Guest Communication for Collaboration include: HTL Hotels, a Argentina based Leisure and Hospitality organisation with 130 employees and revenues of $30.0 million, Tombolo Talasso, a Italy based Leisure and Hospitality organisation with 100 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Shiji Guest Communication, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Shiji Guest Communication customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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HTL Hotels | Leisure and Hospitality | 130 | $30M | Argentina | Shiji Group | Shiji Guest Communication | Collaboration | 2020 | n/a |
In 2020, HTL Hotels implemented Shiji Guest Communication, a Collaboration application deployed to standardize guest messaging across its four hotels in Argentina. The deployment targeted centralization of guest feedback and automated messaging to improve operational responsiveness and guest satisfaction while supporting front desk and guest services workflows.
The implementation leveraged Shiji ReviewPro capabilities for guest feedback and communication management, including a segmentation strategy that enabled nearly 20 different automated communication types. Implemented messaging workflows included in-stay feedback requests via WhatsApp and Email, post-stay surveys, welcome messages and arrival instructions, detailed in-room breakfast menus, check-out notices, pre-arrival online check-in prompts, localized advisories such as parking schedules, safety advice for Buenos Aires guests, tailored payment option notifications for Brazilian guests about Pix, and remarketing messages to encourage direct bookings.
Shiji ReviewPro and Shiji Guest Communication were integrated with HTL Hotels existing Property Management System to drive personalized content and trigger automated workflows based on reservation attributes. The project included a strategic collaboration with Tecnohotel led by Osvaldo Czerwiak to support configuration and rollout, and the implementation orchestrated messaging across Email and WhatsApp channels to operational teams in guest services, operations, marketing, and revenue management.
Governance changes centered on a segmentation-led messaging model and automated escalation paths for in-stay issues, enabling staff to resolve service problems before guests reached reception. The hotel reported a significant transformation in how it managed guest communications, with documented instances of proactive issue resolution producing highly positive feedback and raising overall satisfaction ratings.
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Tombolo Talasso | Leisure and Hospitality | 100 | $2M | Italy | Shiji Group | Shiji Guest Communication | Collaboration | 2018 | n/a |
In 2018 Tombolo Talasso Resort implemented Shiji Guest Communication in the Collaboration category to centralize guest messaging and feedback capture across its hospitality operations. The deployment incorporated Shiji Reviewpro tools as part of the initiative, explicitly using in-stay surveys, post-stay surveys, and a guest communications manager to instrument engagement workflows and feedback loops.
Configuration focused on live in-stay conversation workflows and automated post-stay feedback collection, with the Shiji Guest Communication application configured to surface guest issues to the Booking and Guest Relation team. Functional capabilities implemented included in-stay surveys to prompt real-time dialogue, post-stay surveys for conversion and reputation signals, and a communications manager to track and assign inquiries and responses.
Operational ownership rested with the Booking and Guest Relation Manager Giulia and her team, extending across guest relations and booking departments at the Tuscany-based resort. Rollout emphasized day-to-day operations at the resort level and included follow-through actions driven by feedback, such as targeted mattress replacements and Wi-Fi upgrades, together with the establishment of a Staff Rewards Program to recognize service excellence.
Reported outcomes from the Shiji Guest Communication deployment were explicit, with in-stay conversation rate rising to 13.7 percent and post-stay conversion rate exceeding 33 percent. The resort recorded communications efficiency that addressed over 95.1 percent of inquiries, a staff responsiveness rate of 99.5 percent, and an overall guest rating of 4.5 out of 5, reinforcing the link between the Collaboration application, guest-facing processes, and operational remediation.
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