List of Shoretel PBX Customers
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Since 2010, our global team of researchers has been studying Shoretel PBX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shoretel PBX for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shoretel PBX for PBX, VoiP and Phone Systems include: Weis Markets, a United States based Retail organisation with 23000 employees and revenues of $4.70 billion, San Ysidro Health, a United States based Healthcare organisation with 3000 employees and revenues of $600.0 million, Change Home Mortgage, a United States based Banking and Financial Services organisation with 300 employees and revenues of $70.0 million, Optima Tax Relief, a United States based Professional Services organisation with 400 employees and revenues of $70.0 million, Healthpointe, a United States based Healthcare organisation with 250 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Shoretel PBX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Shoretel PBX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Change Home Mortgage | Banking and Financial Services | 300 | $70M | United States | Mitel | Shoretel PBX | PBX, VoiP and Phone Systems | 2020 | n/a | In 2020, Change Home Mortgage implemented Shoretel PBX to manage voice communications across an approximately 300 person user base. The Shoretel PBX deployment was positioned within the PBX, VoiP and Phone Systems category, with an explicit operational emphasis on call quality and reliability to support business communications. The implementation concentrated on voice account administration and PBX operational controls, with day to day management of VoIP accounts on Shoretel and Mitel platforms. Functional capabilities administered included call routing, voicemail management, handset provisioning and call quality monitoring consistent with PBX, VoiP and Phone Systems workflows. The phone system environment was integrated into IT support processes via the Fresh Service Help Desk ticketing system, and security and access workflows were coordinated with MFA and single sign on using OKTA. Governance and operational rollout were executed through centralized IT support procedures, delivered by an IT Support Engineer who provided in person and remote support, conducted new hire training on OKTA MFA and SSO, and managed hardware asset inventory for onboarding and offboarding. The IT team also supported an office relocation from Irvine to Anaheim Hills, preserving uninterrupted communication capabilities during the move. Service level focus emphasized efficient issue resolution and high user satisfaction as part of ongoing operational governance. | |
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CIS Group of Companies | Insurance | 200 | $35M | United States | Mitel | Shoretel PBX | PBX, VoiP and Phone Systems | 2017 | n/a | In 2017, CIS Group of Companies implemented Shoretel PBX to support a home insurance client solutions center, aligning telephony with its PBX, VoiP and Phone Systems strategy. The deployment targeted a 30 to 40 agent contact center in Southlake, Texas and centralized inbound and outbound call handling for client solutions and support functions. Shoretel PBX was configured for contact center call routing, user extension provisioning, and centralized telephony administration, and integrated with the Nice/InContact IVR program to automate call flow orchestration. The implementation involved close collaboration with the internal IT department to ensure the IVR program was developed and installed according to project requirements and standard telephony provisioning workflows were established for handset setup, voicemail, and queue management. Operational coverage included the client solutions center, workforce management, quality assurance, and frontline supervisors, with day to day operations covering call QA, live coaching, and scheduling. The workforce management team built processes using system call logs and availability tracking to schedule lunches and breaks, monitor unavailable times, forecast call volumes, and produce daily, weekly and monthly reports. Governance and rollout were led by a Client Solutions Manager who set project goals, timeline milestones, and standardized KPIs for inbound and outbound performance across clients and companies, and who established QA processes and recurring training cadences. Day to day supervision emphasized adherence to call center KPIs, conflict resolution coaching for associates, and operational handoffs between IT, workforce management, and associate supervision. | |
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Healthpointe | Healthcare | 250 | $40M | United States | Mitel | Shoretel PBX | PBX, VoiP and Phone Systems | 2020 | n/a | In 2020, Healthpointe implemented Shoretel PBX as its PBX, VoiP and Phone Systems application. Shoretel PBX was configured to serve clinical staff, administrative teams, and IT help desk functions across the Healthpointe practice. The implementation centered on core telephony administration workflows, including provisioning extensions, setting up voicemail boxes, creating hunt groups, and troubleshooting IP phone issues for Mitel and Shoretel handsets. Configuration work included user and extension lifecycle management, voicemail and hunt group configuration, and call routing and monitoring consistent with enterprise PBX operations. Operationally the Shoretel PBX was managed alongside the existing Windows server environment and Active Directory, and supported through the IT help desk ticketing process using InvGate Service Desk. Network and endpoint management for the telephony environment was performed in concert with Cisco Meraki for Wi Fi access points, cameras, and switches, while remote support tools such as Anydesk, Team Viewer, and UltraVNC and VPN access were used to resolve remote telephone and endpoint issues. Governance and operational processes emphasized HIPAA compliance and standard IT procedures, with the help desk responsible for creating users, voicemail and extension changes, and conducting weekly health reporting on backups, antivirus, connectivity, and related systems. Day to day rollout and support followed documented help desk workflows, escalation to level 2 server administration for Windows servers when required, and collaboration with outside technicians for issues tied to company systems. | |
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Professional Services | 400 | $70M | United States | Mitel | Shoretel PBX | PBX, VoiP and Phone Systems | 2016 | n/a |
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Healthcare | 3000 | $600M | United States | Mitel | Shoretel PBX | PBX, VoiP and Phone Systems | 2020 | n/a |
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Professional Services | 20 | $2M | United States | Mitel | Shoretel PBX | PBX, VoiP and Phone Systems | 2019 | n/a |
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Professional Services | 300 | $30M | United States | Mitel | Shoretel PBX | PBX, VoiP and Phone Systems | 2019 | n/a |
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Retail | 23000 | $4.7B | United States | Mitel | Shoretel PBX | PBX, VoiP and Phone Systems | 2016 | n/a |
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Buyer Intent: Companies Evaluating Shoretel PBX
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