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Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

List of Softic-CRM Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Agence de l'Informatique de l'Etat Senegal Government 150 $3M Senegal Softic Softic-CRM CRM 2019 n/a In 2019, Agence de l'Informatique de l'Etat Senegal signed a Memorandum of Understanding with Softic to implement Softic-CRM, classified as CRM. The November 2019 MoU committed Softic to deliver a government intranet and Softic products to modernize and centralize citizen and agency contact, prospect and opportunity data across Senegal, West Africa. The implementation emphasis for Softic-CRM focused on centralized contact management, prospect and opportunity tracking, and consolidated agency records. Configuration work inferred from the MoU included role based access controls, user profiles for agency staff, custom data models for citizen and agency attributes, workflow automation for lead to case routing, and standard reporting and dashboard capabilities consistent with CRM functional workflows. Deployment scope included integration with the government intranet platform referenced in the MoU and aggregation of contact and opportunity data from multiple agency entry points, although specific external systems were not named. Operational coverage was described as national, supporting citizen facing agencies and central contact functions across Senegal, with delivery work likely proceeding through 2019 and into 2020. Governance and rollout were structured under the MoU framework, with centralized data stewardship and access governance implied by the agreement. The delivery scope as described included phased rollout planning, configuration handover, and operational support and training for agency users to sustain CRM operations.
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