List of SolarWinds ServiceDesk IT Asset Management Customers
SolarWinds
7171 Southwest Parkway, Bldg 400,
Austin, 78735, TX,
United States
Austin, 78735, TX,
United States
1 512-682-9300
Professional Services
10
$1M
Since 2010, our global team of researchers has been studying SolarWinds ServiceDesk IT Asset Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SolarWinds ServiceDesk IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SolarWinds ServiceDesk IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management include: Energy Transfer LP, a United States based Oil, Gas and Chemicals organisation with 16248 employees and revenues of $82.67 billion, LifeLong Medical Care, a United States based Healthcare organisation with 850 employees and revenues of $200.0 million, United Nations International School of Hanoi, a Vietnam based Education organisation with 317 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using SolarWinds ServiceDesk IT Asset Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SolarWinds ServiceDesk IT Asset Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Energy Transfer LP | Oil, Gas and Chemicals | 16248 | $82.7B | United States | Solarwinds | SolarWinds ServiceDesk IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2022 | n/a | In 2022, Energy Transfer LP implemented SolarWinds ServiceDesk IT Asset Management to manage Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management across its server delivery and datacenter operations. The implementation was scoped to support the Server Delivery team, with explicit operational coverage that includes the ETDC, the BCC, and distributed Field locations and their associated server infrastructure. SolarWinds ServiceDesk IT Asset Management was configured to maintain server information in SolarWinds VMAN, a configuration management register, asset management records, and IPAM, enabling a single source of truth for physical, virtual, and cloud-based server builds. Configuration management and automation capabilities were emphasized, using standardized build scripts and coding standards for provisioning, baseline enforcement, patch management, and lifecycle maintenance of assets. Storage administration workflows for provisioning, capacity tracking, and lifecycle activities were included as part of the asset management scope. The deployment integrated visibility and operational workflows with VMware 6.x and 7.x environments and Microsoft Azure for hybrid server builds, and it aligned asset and configuration records with backup and replication services including Veeam, SRM, and Zerto. Storage platforms such as NetApp, StoreOnce, and Cohesity, along with HPE server and blade solutions, were captured in asset and configuration data to support availability and recovery planning. IP address management and monitoring feeds from SolarWinds VMAN were used to correlate inventory, network addressing, and availability status. Governance was implemented within an ITIL V3 ITSM framework, enforcing incident, change, and problem management processes, after hour maintenance windows, and an on call 24/7 rotation for operational support. The program covered hands on operational tasks such as rack and cable installations, documentation of infrastructure designs, and participation in project implementation and business continuity or disaster recovery planning. SolarWinds ServiceDesk IT Asset Management was positioned as the operational backbone for server delivery, configuration enforcement, and asset lifecycle governance across the company. | |
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LifeLong Medical Care | Healthcare | 850 | $200M | United States | Solarwinds | SolarWinds ServiceDesk IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2022 | n/a | In 2022, LifeLong Medical Care deployed SolarWinds ServiceDesk IT Asset Management to centralize hardware and software inventory and to bring visibility to SaaS spend. The deployment targeted IT operations supporting the Desktop and Helpdesk teams, covering 11 staff and operational support for more than 1200 employees across dozens of East Bay locations. SolarWinds ServiceDesk IT Asset Management was configured to support core ITAM workflows including automated discovery, asset lifecycle and disposition tracking, software license reconciliation, contract and renewal tracking, and SaaS spend categorization. The solution addressed requirements across Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management and emphasized inventory normalization and reconciliation between endpoint-sourced records and procurement data. The implementation operated within an environment that includes Office365 Azure AD, MS Endpoint Mgmt, MAAS360, Apple Business Manager, Meraki, Zoom Admin, SolarWinds ITSM and other operational systems, allowing asset records to align with identity, endpoint management and mobile device sources. SolarWinds ServiceDesk IT Asset Management was positioned alongside SolarWinds ITSM to create a unified view of assets and service tickets for IT operations and to support integration points typical for this application category. Operational governance was executed by the Information Technology Manager and Helpdesk and Desktop leadership, with policies and standards created for infrastructure and support workflows, staff training on administration, and regular reporting to the Senior Leadership Team. The rollout emphasized centralized policy, coordinated deployments with site directors and medical staff, and day to day operational ownership to sustain asset lifecycle and license management across clinic locations. | |
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United Nations International School of Hanoi | Education | 317 | $40M | Vietnam | Solarwinds | SolarWinds ServiceDesk IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2015 | n/a | In 2015, United Nations International School of Hanoi implemented SolarWinds ServiceDesk IT Asset Management to consolidate service desk workflows and inventory tracking for a rapidly growing international school community. The deployment addressed ITSM, ITAM, and change management use cases and aligned to Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management category requirements. The implementation leveraged the SolarWinds ServiceDesk IT Asset Management API to integrate a PHP based kiosk that creates and updates tickets, automating capture of walk in incidents and enabling kiosk driven ticket closure. The team configured service catalog workflows and the change management module to automate return overdue notifications, log changes such as firewall updates and password resets, and to trigger coordinated onboarding tasks for multiple departments. UNIS Hanoi integrated ServiceDesk notifications into Slack and linked work items to Jira to surface potential SLA violations, escalate tickets to problem records, and add items to projects for cross functional resolution. Operational coverage expanded beyond IT into human resources and operations, where HR adopted service catalog workflows for travel booking and new hire onboarding that automatically provisioned concurrent IT and facilities tasks. Governance and process restructuring centered on removing manual email and spreadsheet dependency by centralizing ticket creation through the kiosk and API, providing an auditable trail for incidents, assets, and changes and improving oversight by IT management. Workflows were designed to accept additional data after initiation, allowing in progress items to be enriched for handoffs and auditability. As reported by the IT leadership the kiosk integration eliminated missing walk in tickets, ServiceDesk recorded more than 260 changes to date, and the team maintained over a 99% satisfaction survey result. The combined use of API automation, service catalog workflows, and Slack notifications increased visibility for supervisors and reduced the need for continuous queue monitoring. |
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Buyer Intent: Companies Evaluating SolarWinds ServiceDesk IT Asset Management
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FAQ - APPS RUN THE WORLD SolarWinds ServiceDesk IT Asset Management Coverage
SolarWinds ServiceDesk IT Asset Management is a Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management solution from Solarwinds.
Companies worldwide use SolarWinds ServiceDesk IT Asset Management, from small firms to large enterprises across 21+ industries.
Organizations such as Energy Transfer LP, LifeLong Medical Care and United Nations International School of Hanoi are recorded users of
SolarWinds ServiceDesk IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management.
Companies using SolarWinds ServiceDesk IT Asset Management are most concentrated in Oil, Gas and Chemicals, Healthcare and Education, with adoption spanning over 21 industries.
Companies using SolarWinds ServiceDesk IT Asset Management are most concentrated in United States and Vietnam, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SolarWinds ServiceDesk IT Asset Management across Americas, EMEA, and APAC.
Companies using SolarWinds ServiceDesk IT Asset Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 33.33%.
Customers of SolarWinds ServiceDesk IT Asset Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SolarWinds ServiceDesk IT Asset Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management.