List of Soul Machines Cora Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Soul Machines Cora customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Soul Machines Cora for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Soul Machines Cora for Chatbots and Conversational AI include: NatWest Group, a United Kingdom based Insurance organisation with 59400 employees and revenues of $19.98 billion, Virgin Atlantic, a United Kingdom based Transportation organisation with 7630 employees and revenues of $4.43 billion and many others.
Contact us if you need a completed and verified list of companies using Soul Machines Cora, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Soul Machines Cora customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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NatWest Group | Insurance | 59400 | $20.0B | United Kingdom | Soul Machines | Soul Machines Cora | Chatbots and Conversational AI | 2018 | n/a |
In 2018 NatWest Group began testing Soul Machines Cora, a life-like digital human prototype supplied by Soul Machines, as part of its Chatbots and Conversational AI efforts. This trial built on a preexisting text-based Cora deployed since 2017 that handled roughly 200 basic banking queries and was conducting about 100,000 conversations per month.
The Soul Machines Cora implementation emphasizes multimodal interaction capabilities, combining two-way verbal conversation with synchronized facial animation and emotion detection. The system uses device audio and visual sensors to capture customer input, and leverages biologically inspired models and neural-network driven virtual nervous system technology to generate verbal responses and facial expressions, while learning from interactions to improve accuracy over time.
Operational coverage for the pilot targeted customer-facing digital channels, enabling interactions on computer screens, tablets, and mobile phones, and focused on routine retail banking queries such as login support, mortgage application guidance, and lost card procedures. The initiative is positioned to impact customer service workflows and staff training, by handling high-volume, basic enquiries and by providing a supplementary channel outside normal working hours that may reduce queuing for simple questions.
Governance for the program was structured around a controlled pilot, NatWest Group stated that wider deployment would proceed only if the pilot completed successfully. Early testing outcomes included indications that digitally disengaged customers may be more willing to interact with a digital human and that the capability could assist blind and partially sighted customers, while Soul Machines Cora remained framed as a complementary channel to existing branch, telephone, and online services.
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Virgin Atlantic | Transportation | 7630 | $4.4B | United Kingdom | Soul Machines | Soul Machines Cora | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Virgin Atlantic deployed Soul Machines Cora, a Chatbots and Conversational AI application, as part of a rapid intelligent automation response to an unprecedented surge in refund requests during the COVID 19 crisis. The deployment was positioned to improve customer experience for refund inquiries while the airline simultaneously engaged WNS to implement RPA led automation for back office claims processing, creating a coordinated front of customer facing conversational automation and backend transaction automation.
Implementation scope centered on conversational intake and triage, with Soul Machines Cora handling customer engagement workflows for refund queries and guiding customers through required data collection and validation steps. The Chatbots and Conversational AI implementation used standardized conversational modules for authentication, refund eligibility checks, and data capture, aligning chat workflows to the airline s regulatory and country specific refund rules where applicable.
Operational architecture was co created across Virgin Atlantic, WNS and a third party RPA platform provider, with the conversational layer operating alongside RPA bots that automated refund carding and transaction completion. Integration patterns emphasized event and task handoffs between the customer facing Soul Machines Cora conversation flows and the RPA led backend processing, supported by joint connectivity and orchestration points managed by IT and operations teams.
Governance and rollout involved cross functional governance including IT, information security, operations and management from Virgin Atlantic and WNS, with careful design of to be processes and controls to meet aviation regulatory scrutiny. The program delivered measurable backend outcomes reported by WNS, including an eight week deployment cycle, approximately 90 percent of the refund carding process managed through bots without manual intervention, bots completing three times the transactions of a human agent, around 30 percent productivity benefits and a 93 percent improvement in claims processing quality through validation and duplicate rejection logic, enabling Virgin Atlantic to reduce backlogs and shorten customer hold time.
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Buyer Intent: Companies Evaluating Soul Machines Cora
- Kkbox, a Taiwan based Media organization with 200 Employees
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