List of StayinFront CRM Customers
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Since 2010, our global team of researchers has been studying StayinFront CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased StayinFront CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using StayinFront CRM for CRM include: HomeServe, a United Kingdom based Construction and Real Estate organisation with 3000 employees and revenues of $1.82 billion, Randox, a United Kingdom based Life Sciences organisation with 1582 employees and revenues of $679.0 million and many others.
Contact us if you need a completed and verified list of companies using StayinFront CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The StayinFront CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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HomeServe | Construction and Real Estate | 3000 | $1.8B | United Kingdom | StayinFront | StayinFront CRM | CRM | 2019 | n/a |
In 2019, HomeServe implemented StayinFront CRM as its CRM to centralize customer records and standardize contact handling across customer service and claims. The StayinFront CRM deployment focused on creating a unified agent desktop and a single customer view to support high volumes of voice contacts and case resolution workflows.
The implementation emphasized core CRM capabilities including contact and case management, workflow automation for agent routing and escalations, activity logging, and configurable reporting for service performance. StayinFront CRM was configured to support scripted interactions and knowledge linkages to help agents handle transactional claims and appointment scheduling efficiently.
StayinFront CRM operated alongside a targeted conversational AI program in claims that was delivered by Sabio, which integrated Google Cloud and Dialogflow for NLU, Twilio for telephony orchestration, Looker for analytics, and Sabio Airline for orchestration. Operational coverage for the CRM included customer service and claims teams, with the solution designed to work with existing telephony and analytics platforms used by HomeServe.
Governance for the deployment established a centralized customer data model and standardized contact center workflows, enabling consistent case handling and change controls for agent scripts and process updates. The parallel Sabio conversational AI deployment delivered explicit outcomes in claims, including typical interactions of around 60 seconds, automated categorization of up to 150 customer intents, and an 85% completion rate for customers entering the AI flow, reinforcing the CRM and AI combination as complementary components of HomeServe's customer engagement architecture.
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Randox | Life Sciences | 1582 | $679M | United Kingdom | StayinFront | StayinFront CRM | CRM | 2018 | n/a |
In 2018, Randox implemented StayinFront CRM to provide CRM capabilities across its commercial and support operations. The deployment was sized against an IT support footprint that manages approximately 1400 users, and StayinFront CRM was positioned as the core customer relationship system used alongside other CRM technologies referenced in-house.
The StayinFront CRM implementation included standard CRM functional workflows such as account and contact management, sales force automation and customer interaction tracking, configured to align with Randox business processes. Configuration and automation work leveraged Office 365 identity and collaboration services, and the deployment was integrated into the company technology stack to support end user email and document workflows.
Operational integration used Randox Active Directory for user authentication and role based access, with mailbox provisioning coordinated through Microsoft Exchange and collaboration links to SharePoint for document storage. The IT team provisioned and maintained hosting and servers using Microsoft Azure Virtual Machine creation and management, and clientside deployment and patching was supported through Windows SCCM and remote support tools used by the IT team.
Governance and operational support were delivered by Randox internal IT, providing 1st, 2nd and 3rd line support, Global Administrator oversight of the Office 365 estate, Group Policy and file permission management, and hands on global user support via standard remote access tools. StayinFront CRM sits within Randox CRM operations as the primary application for customer data orchestration, supported and governed by the companys existing Microsoft and IT management practices.
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