List of Sugar Serve Customers
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Since 2010, our global team of researchers has been studying Sugar Serve customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sugar Serve for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sugar Serve for Customer Support include: Methodist Homes MHA, a United Kingdom based Healthcare organisation with 7000 employees and revenues of $378.0 million, Super General Company, a United Arab Emirates based Distribution organisation with 200 employees and revenues of $48.0 million, Marine Instruments Spain, a Spain based Manufacturing organisation with 160 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using Sugar Serve, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sugar Serve customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Marine Instruments Spain | Manufacturing | 160 | $33M | Spain | SugarCRM | Sugar Serve | Customer Support | 2021 | Redk | In 2021 Marine Instruments Spain implemented Sugar Serve as its Customer Support platform to centralise case management and SLA tracking across sales and service teams in Europe. Redk served as the implementation partner for the Sugar Serve deployment, coordinating configuration and rollout across the company’s commercial and service functions. The Sugar Serve deployment focused on case management and SLA management modules, consolidating customer portfolios to provide real time visibility into open tickets and service commitments. Configuration emphasized SLA rule enforcement, case routing and ownership, and dashboarded operational views to enable proactive sales follow ups, with the case study reporting improved SLA management, unified customer portfolios and reduced ticket resolution times. Operational governance was restructured to centralise case ownership and standardise escalation workflows between sales and service teams, aligning operational processes across European sites. The implementation scaled across sales and service business functions, and Sugar Serve was instrumented to drive shared reporting and operational transparency across teams. | |
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Methodist Homes MHA | Healthcare | 7000 | $378M | United Kingdom | SugarCRM | Sugar Serve | Customer Support | 2020 | Provident Crm | In 2020, Methodist Homes MHA implemented Sugar Serve from SugarCRM in a Customer Support deployment to streamline member administration and activity management. The Sugar Serve implementation was scoped across MHA's UK care and community services and was led by implementation partner Provident CRM during the COVID 19 period to enable rapid digital continuity. The deployment concentrated on configuring Sugar Serve case management and service process workflows to centralize case and administration management, activity tracking, and member record administration. Configuration work emphasized case lifecycle workflows, service request routing, and consolidated reporting to improve data quality and operational visibility. Provident CRM led rollout governance and aligned case handling processes and administrator workflows across member administration and operations teams. According to the case study, the Sugar Serve deployment reduced administrative time and improved data quality and reporting. | |
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Super General Company | Distribution | 200 | $48M | United Arab Emirates | SugarCRM | Sugar Serve | Customer Support | 2022 | Ambit Software | In 2022 Super General Company, part of the Albatha Group, implemented Sugar Serve as its Customer Support application to digitise field service and repair workflows across the United Arab Emirates. The project engaged Ambit Software to deliver a field service add-on that extended Sugar Serve for mobile technician workflows and onsite repairs. Implementation emphasized core Customer Support capabilities including case management, field service scheduling and dispatch, technician mobile access, and repair lifecycle tracking, configured to support distributed service teams and parts visibility. Ambit Software’s field service add-on was used to orchestrate work orders, onsite checklists and status updates within Sugar Serve. Sugar Serve was integrated with a legacy ERP to provide end-to-end visibility between service cases and backend parts and billing records, enabling case to invoice traceability. Operational coverage spanned technicians and service managers across the UAE, impacting service operations and customer support workflows. Post-implementation Super General reports significantly fewer open calls, faster case closures and improved transparency for technicians and managers. Governance moved toward centralized case visibility and coordinated dispatch workflows managed through Sugar Serve and the Ambit field service extension. |
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