List of Talkdesk Ascend AI Customers
Talkdesk
120 Hawthorne Ave,
Palo Alto, 94301, CA,
United States
Palo Alto, 94301, CA,
United States
1 844-332-2859
Professional Services
2000
$270M
Since 2010, our global team of researchers has been studying Talkdesk Ascend AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Ascend AI for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Ascend AI for Generative AI Platforms include: Cegeka, a Belgium based Professional Services organisation with 5500 employees and revenues of $792.0 million, JK Moving Services, a United States based Transportation organisation with 700 employees and revenues of $150.0 million, Human Power Of N Company, a United States based Life Sciences organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Ascend AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cegeka | Professional Services | 5500 | $792M | Belgium | Talkdesk | Talkdesk Ascend AI | Generative AI Platforms | 2025 | n/a |
In 2025 Cegeka implemented Talkdesk Ascend AI, a Generative AI Platforms solution, as part of a broader adoption of Talkdesk CX Cloud and Talkdesk CX Analytics to modernize customer experience and the service desk. The implementation targeted Cegeka's IT services and digital workplace programs in Belgium and EMEA, positioning Talkdesk Ascend AI to support customer service improvements across contact center and service desk operations.
Configuration focused on omnichannel AI capabilities, deploying speech-to-text and text-to-speech, live chat and voice bots, automated FAQ identification, and intent detection to support agent assist workflows. Talkdesk Ascend AI was configured to extract and surface FAQs and intent signals from inbound interactions, enabling automated routing and knowledge retrieval workflows that align with standard contact center automation practices.
The solution was integrated within the Talkdesk CX Cloud environment and linked to Talkdesk CX Analytics for operational telemetry and quality monitoring, enabling Cegeka to correlate AI-driven intents with contact outcomes. Operational coverage emphasized customer support and service desk teams in Belgium and the wider EMEA region, where the implementation supported omnichannel engagement across voice and digital channels.
Governance included updating contact center workflows and service desk escalation procedures to incorporate AI-derived intents and FAQ suggestions, alongside instrumentation via CX Analytics for ongoing model and process monitoring. The deployment is cited as enabling automated FAQ identification and intent detection to reduce average handle time and to improve response times and agent productivity.
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Human Power Of N Company | Life Sciences | 10 | $1M | United States | Talkdesk | Talkdesk Ascend AI | Generative AI Platforms | 2025 | n/a |
In 2025, Human Power Of N Company deployed Talkdesk Ascend AI as part of a retail customer service initiative in the United States, using Talkdesk Ascend AI to introduce continuous automated support across its digital channels. The implementation uses the Talkdesk Retail Experience Cloud and AI Agents for Retail to provide retail trained AI that operates 24/7 and resolves many customer queries without live agent intervention.
The deployment focused on Generative AI Platforms capabilities for automated self service and agent assistance, configured with retail intent classification, conversational routing, and AI agent handoff workflows. Functional modules implemented include AI driven chat resolution, omnichannel session continuity, and agent assist features that surface knowledge and next best actions to live agents during escalations.
Integrations include a NetSuite integration that feeds order and customer data into the conversational flows to support containment and resolution in channel. Operational coverage spans the customer service and retail support functions across the companys digital channels in the United States, consolidating chat, messaging, and voice into a unified conversational layer.
Governance and process changes emphasized omnichannel consolidation and orchestration of AI and human workflows to reduce escalation rates and agent workload. The rollout achieved a 6% increase in containment, 65% of chat conversations resolved without escalation, and reduced agent call hours by over 1,000, outcomes attributed to the NetSuite integration and omnichannel consolidation.
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JK Moving Services | Transportation | 700 | $150M | United States | Talkdesk | Talkdesk Ascend AI | Generative AI Platforms | 2024 | n/a |
In 2024, JK Moving Services implemented Talkdesk Ascend AI together with Talkdesk CX Cloud to modernize its U.S.-based contact center and sales operations, using Generative AI Platforms to introduce AI-driven assistance across customer interactions. The deployment targeted contact center and sales business functions with a focus on real-time agent support and automated customer engagement, aligning the application Talkdesk Ascend AI with existing cloud contact center workflows.
The implementation included Talkdesk Ascend AI capabilities Agent Assist, Virtual Agent, and AI Trainer. Agent Assist was configured to provide real-time guidance and knowledge retrieval during live calls, Virtual Agent was provisioned for inbound self-service and call deflection workflows, and AI Trainer was used to refine conversational models and tune intent detection using recorded interactions and agent feedback.
Deployment was executed within the Talkdesk CX Cloud environment, integrating the Generative AI Platforms capabilities into the contact center telephony and interaction routing layer, and extending automation into sales touchpoints in the U.S. contact center. Operational coverage focused on agent-facing and customer-facing channels, with configuration workstreams addressing dialogue flows, escalation paths, and handoff rules between virtual and human agents.
Governance emphasized AI model tuning and agent coaching, leveraging AI Trainer to institutionalize continuous improvement processes and update conversational policies. Talkdesk reported outcomes from the deployment including a 26% increase in sales conversion, a 14% decrease in average handle time, and a 41% increase in first contact resolution, these results were attributed to the combined use of Talkdesk CX Cloud and Talkdesk Ascend AI capabilities.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Talkdesk Ascend AI Coverage
Talkdesk Ascend AI is a Generative AI Platforms solution from Talkdesk.
Companies worldwide use Talkdesk Ascend AI, from small firms to large enterprises across 21+ industries.
Organizations such as Cegeka, JK Moving Services and Human Power Of N Company are recorded users of
Talkdesk Ascend AI for Generative AI Platforms.
Companies using Talkdesk Ascend AI are most concentrated in Professional Services, Transportation and Life Sciences, with adoption spanning over 21 industries.
Companies using Talkdesk Ascend AI are most concentrated in Belgium and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Talkdesk Ascend AI across Americas, EMEA, and APAC.
Companies using Talkdesk Ascend AI range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Talkdesk Ascend AI include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Talkdesk Ascend AI customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Generative AI Platforms.