Cegeka
Corda 3, Kempische Steenweg 307,
Hasselt, 3500,
Belgium
Hasselt, 3500,
Belgium
32 11 24 02 34
Professional Services
Cegeka Technographics
Cegeka Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cegeka and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5500 Cegeka employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Cegeka has purchased the following applications: Talkdesk Ascend AI for Generative AI Platforms in 2025, Hubspot Live Chat for Chatbots and Conversational AI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cegeka is running and its propensity to invest more and deepen its relationship with Talkdesk , HubSpot , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cegeka revenues, which have grown to $792.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cegeka intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cegeka Tech Stack and Enterprise Applications
Cegeka AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Ascend AI | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025 Cegeka implemented Talkdesk Ascend AI, a Generative AI Platforms solution, as part of a broader adoption of Talkdesk CX Cloud and Talkdesk CX Analytics to modernize customer experience and the service desk. The implementation targeted Cegeka's IT services and digital workplace programs in Belgium and EMEA, positioning Talkdesk Ascend AI to support customer service improvements across contact center and service desk operations.
Configuration focused on omnichannel AI capabilities, deploying speech-to-text and text-to-speech, live chat and voice bots, automated FAQ identification, and intent detection to support agent assist workflows. Talkdesk Ascend AI was configured to extract and surface FAQs and intent signals from inbound interactions, enabling automated routing and knowledge retrieval workflows that align with standard contact center automation practices.
The solution was integrated within the Talkdesk CX Cloud environment and linked to Talkdesk CX Analytics for operational telemetry and quality monitoring, enabling Cegeka to correlate AI-driven intents with contact outcomes. Operational coverage emphasized customer support and service desk teams in Belgium and the wider EMEA region, where the implementation supported omnichannel engagement across voice and digital channels.
Governance included updating contact center workflows and service desk escalation procedures to incorporate AI-derived intents and FAQ suggestions, alongside instrumentation via CX Analytics for ongoing model and process monitoring. The deployment is cited as enabling automated FAQ identification and intent detection to reduce average handle time and to improve response times and agent productivity.
|
Cegeka AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Cegeka implemented Hubspot Live Chat on its public website. Cegeka deployed Hubspot Live Chat within the Chatbots and Conversational AI category to provide a persistent web chat interface for client and prospect engagement, embedded as the primary conversational entry point on cegeka.com.
The implementation centers on a site embedded chat widget delivering automated welcome messages, lead capture, canned responses, and live agent handoff, reflecting standard Chatbots and Conversational AI capabilities. Operational coverage focuses on customer facing teams, with conversations routed to internal sales and support queues and chat transcripts captured for follow up and case tracking. Governance emphasized configuration of chat availability windows, message templates, and agent assignment workflows to align conversational routing with existing service processes. Hubspot Live Chat is instrumented to support lead qualification, customer inquiries, and real time engagement across Cegeka's professional services digital footprint.
|
Cegeka Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Cegeka implemented Cisco Webex Meetings. The company deployed Cisco Webex Meetings as a primary web conferencing layer and embedded meeting join and scheduling functionality on its public website to support client facing sessions and remote collaboration. Cisco Webex Meetings is used in the Audio Video and Web Conferencing category to support client engagement and internal collaboration across professional services delivery and sales facing workflows.
The implementation centers on core Cisco Webex Meetings capabilities, including real time video and audio, screen sharing, meeting recording, participant management, meeting moderation and breakout room functionality, together with session scheduling and host controls. Configuration focused on embedding Webex meeting flows into website pages, standardizing meeting policies, role based access and moderation settings, and centralizing administration through the Cisco Webex Meetings control plane. The deployment follows a vendor hosted conferencing model with web embedded endpoints, aligning conferencing governance with client interaction and project delivery processes.
|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
Cegeka Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
Cegeka CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2023 | 2023 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
Cegeka ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Cegeka TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2018 | 2018 |
|
Cegeka IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Cegeka CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Cegeka
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cegeka Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cegeka IT executives and key decision makers. This section highlights Cegeka's latest recorded technology evaluations, including ServiceNow ITSM for IT Service Management on 2026-03-11, SAP Jam for Collaboration on 2025-08-06, and FIS Commercial Loan Servicing (formerly ACBS) for Loan Management on 2025-07-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cegeka digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cegeka Technographics
Cegeka is a Professional Services organization based in Belgium,
with around 5500 employees and annual revenues of $792.0 million.
Cegeka operates a diverse technology stack with applications such as
Talkdesk Ascend AI, Hubspot Live Chat and Cisco Webex Meetings,
covering areas like Generative AI Platforms, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Cegeka has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Talkdesk, HubSpot and Cisco Systems.
Cegeka recently adopted applications including
Talkdesk Ascend AI in 2025, Talkdesk CX Cloud in 2023 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cegeka’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cegeka’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cegeka technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.