List of TechExcel ServiceWise Customers
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Since 2010, our global team of researchers has been studying TechExcel ServiceWise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TechExcel ServiceWise for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TechExcel ServiceWise for IT Service Management include: Fujitsu, a Japan based Manufacturing organisation with 113000 employees and revenues of $23.44 billion, Sanmina Corporation, a United States based Manufacturing organisation with 35000 employees and revenues of $8.13 billion, First American Financial, a United States based Insurance organisation with 19038 employees and revenues of $6.13 billion and many others.
Contact us if you need a completed and verified list of companies using TechExcel ServiceWise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TechExcel ServiceWise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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First American Financial | Insurance | 19038 | $6.1B | United States | TechExcel | TechExcel ServiceWise | IT Service Management | 2005 | n/a | In 2005, First American Financial implemented TechExcel ServiceWise as its corporate IT help-desk and service desk solution. The deployment placed TechExcel ServiceWise within the IT Service Management category to provide employee-facing support workflows, case management, and asset lifecycle visibility for corporate IT. ServiceWise was configured to provide an employee self-service portal, reporting, and asset tracking. Module usage included request and asset tracking via FormWise and AssetWise, reflecting formalized ticketing forms, asset inventory records, and standardized report generation to support incident and request workflows. The rollout covered First American corporate IT across the US and Canada and supported centralized enterprise service desk operations. The project reduced maintenance costs and delivered vendor-cited savings of more than $2M one-time and about $500k annually, with accompanying efforts to consolidate help-desk workflows and standardize reporting and asset reconciliation. | |
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Fujitsu | Manufacturing | 113000 | $23.4B | Japan | TechExcel | TechExcel ServiceWise | IT Service Management | 2003 | n/a | In 2003, Fujitsu implemented TechExcel ServiceWise. The deployment positioned TechExcel ServiceWise in the IT Service Management category to shift customer support from phone-heavy processes to an online knowledge base and structured incident workflow. ServiceWise was deployed as a module of TechExcel’s front-office CRM and configured to host a searchable knowledge base, incident ticketing, and automated escalation rules. Fujitsu Software configured front-end self-service portals and incident workflows to enable 24/7 customer self-service and to reduce dependency on phone-based support. The vendor case study documents integrations with Fujitsu’s Oracle and Outlook systems, enabling synchronization of customer master data and email-driven ticket creation and updates. These integrations connected ServiceWise incident records to Oracle data and used Outlook for inbound and outbound support communications, aligning the IT Service Management application with existing enterprise systems. Operational governance emphasized shifting support processes to knowledge management and incident workflow ownership within Fujitsu’s customer support organization. Outcomes cited by the vendor include reduced support time and costs and vendor-cited approximately $500k in support cost reductions, with the deployment enabling continuous customer self-service. | |
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Sanmina Corporation | Manufacturing | 35000 | $8.1B | United States | TechExcel | TechExcel ServiceWise | IT Service Management | 2004 | n/a | In 2004 Sanmina Corporation implemented TechExcel ServiceWise to provide a web-based, worldwide IT support and help-desk platform for its dispersed support team. TechExcel ServiceWise was deployed as an IT Service Management application to centralize incident capture and routing across Sanmina’s global sites. The implementation emphasized configurable incident records, using custom fields, auto-escalation and email notifications to automate triage and escalation workflows. The web-based architecture supported remote access for distributed engineers, and configuration focused on incident management, ticket lifecycle controls and notification orchestration aligned to IT support operations. Governance for the rollout prioritized standardized incident handling across international support teams, with workflow rules and notification policies used to enforce response paths and escalation points. According to the vendor case study the deployment delivered faster remote access, easier configurability and improved incident management for Sanmina’s international support teams. |
Buyer Intent: Companies Evaluating TechExcel ServiceWise
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