List of TechnologyOne DXP LG Customers
Brisbane, 4006, QLD,
Australia
Since 2010, our global team of researchers has been studying TechnologyOne DXP LG customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TechnologyOne DXP LG for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TechnologyOne DXP LG for Customer Experience include: City of Canning, a Australia based Government organisation with 564 employees and revenues of $82.0 million, Whangarei District Council, a New Zealand based Government organisation with 424 employees and revenues of $73.0 million, Cheuk Family Trust, a Australia based Leisure and Hospitality organisation with 7 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using TechnologyOne DXP LG, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TechnologyOne DXP LG customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cheuk Family Trust | Leisure and Hospitality | 7 | $2M | Australia | TechnologyOne | TechnologyOne DXP LG | Customer Experience | 2023 | n/a | In 2023 the City of South Perth implemented TechnologyOne DXP LG to modernise digital resident services and centralise customer interactions under the Customer Experience category, with a primary focus on the customer service and CRM area in Western Australia. TechnologyOne DXP LG was used to capture email and phone interactions, lift self-service capabilities and gather real-time resident feedback across digital channels. The implementation included configuration of request management and knowledge base capabilities inferred from the integration pattern, and the deployment of case intake, feedback capture and self-service portal workflows typical of Customer Experience platforms. TechnologyOne DXP LG was configured to route incoming contacts into structured request records, apply knowledge articles for agent and resident self-help, and instrument feedback forms for near real-time sentiment capture. Operationally the deployment exhibited tight integration with the OneCouncil platform, enabling shared request records and contextual data exchange between OneCouncil and TechnologyOne DXP LG. Governance focused on centralising case management and standardising customer service workflows, including automated routing and knowledge governance to support consistent responses across channels. | |
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City of Canning | Government | 564 | $82M | Australia | TechnologyOne | TechnologyOne DXP LG | Customer Experience | 2024 | n/a | In 2024, City of Canning implemented TechnologyOne DXP LG to unify its online customer experience and consolidate web and self-service channels. The deployment targeted Customer Experience for the customer service and CRM area, with a primary focus on improving resident self-service across the City of Canning in Western Australia. TechnologyOne DXP LG was configured to deliver an AI-powered knowledge base, a public self-service portal, and integrated knowledge management capabilities. The implementation leverages native integration with OneCouncil request management and the platform's knowledge features to connect self-service content to service requests and support workflows. Operational coverage centered on the customer service function and public-facing channels, aligning request intake, knowledge workflows, and CRM interactions within the TechnologyOne DXP LG environment. Governance changes included establishing knowledge curation and content lifecycle processes and updating case-handling workflows so that knowledge articles and guided self-service route users into OneCouncil request flows when escalation is required. The City of Canning’s use of TechnologyOne DXP LG is positioned to centralize customer-facing content and request management, implement AI-assisted knowledge retrieval for residents and staff, and streamline end-to-end customer service and CRM processes within the municipal digital experience platform. | |
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Whangarei District Council | Government | 424 | $73M | New Zealand | TechnologyOne | TechnologyOne DXP LG | Customer Experience | 2023 | n/a | In 2023, Whangarei District Council adopted TechnologyOne DXP LG as an early New Zealand adopter to create a single, real-time source of truth for residents and to improve service responsiveness across Northland, positioning the implementation in the Customer Experience category. The deployment targeted the council customer service and CRM area with the explicit goal of consolidating resident interactions and case records into a unified delivery layer. TechnologyOne DXP LG was configured to support knowledge migration and enhanced property and rating search capabilities, features the council helped shape during the engagement. Functional components implemented include a resident self-service portal, consolidated knowledge base and search, and CRM-oriented case management workflows, aligned with standard Customer Experience platform capabilities for profile-driven service and request tracking. Integrations include inferred linkage to OneCouncil modules for property and rating data and knowledge content, based on the council’s collaboration on Property & Rating search and Knowledge Migration features in the case study. Operational coverage spans the council customer service teams and resident-facing channels across the Northland region, consolidating property, rating and knowledge records into the DxP as a central reference. Governance and rollout centered on vendor collaboration to shape feature behavior and on migration governance for knowledge content, establishing stewardship for knowledge articles and property record synchronization. Outcomes explicitly reported include a single, real-time source of truth for residents and improved service responsiveness for council customer service operations. |
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