List of ThriveDesk Customers
Dhaka, n/a,
Bangladesh
Since 2010, our global team of researchers has been studying ThriveDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ThriveDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ThriveDesk for Customer Support include: Coyote Ridge Construction, a United States based Construction and Real Estate organisation with 26 employees and revenues of $5.0 million, Appsero, a Singapore based Professional Services organisation with 10 employees and revenues of $2.0 million, weMail, a Singapore based Professional Services organisation with 10 employees and revenues of $2.0 million, Wam Holdings, a Philippines based Healthcare organisation with 10 employees and revenues of $1.0 million, ThriveDesk, a Bangladesh based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ThriveDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ThriveDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Appsero | Professional Services | 10 | $2M | Singapore | ThriveDesk | ThriveDesk | Customer Support | 2022 | n/a | In 2022, Appsero deployed ThriveDesk as its Customer Support application on its website. The implementation embedded the ThriveDesk web widget and centralized incoming requests into a single support inbox to capture customer inquiries originating from the product site. Configuration emphasized core Customer Support capabilities typical for the category, including ticketing workflows, a knowledge base for self-service, and live chat routing to a small support team of approximately 10 employees. Operational scope covered customer-facing support for Appsero's professional services and product users across online channels, while governance introduced standardized triage and routing rules, shared response templates, and basic automation for ticket assignment to streamline day-to-day support work. | |
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Coyote Ridge Construction | Construction and Real Estate | 26 | $5M | United States | ThriveDesk | ThriveDesk | Customer Support | 2025 | n/a | In 2025 Coyote Ridge Construction implemented ThriveDesk to deliver Customer Support via an embedded support interface on its corporate website. The implementation of ThriveDesk is positioned as the primary customer-facing support channel, aligning the application, Customer Support, and the company website to capture inquiries from homeowners, subcontractors, and prospects for a 26 employee construction firm. ThriveDesk was configured to operate as a web-embedded messaging and ticketing layer, providing a centralized support inbox, conversational web widget, and standard automation such as autoresponders and canned replies. Configuration emphasis reflects category-aligned workflows for Customer Support, including web-to-ticket conversion, conversation tagging for project-related inquiries, and a lightweight knowledge base for repeat questions. Operational coverage is focused on customer service and field operations coordination, with administration scaled to a small-team model typical for a firm of this size. Governance was implemented through role-based access and shared inbox workflows to route and triage site-originated messages, ensuring a single source of customer communication hosted via ThriveDesk on the company website. | |
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ThriveDesk | Professional Services | 10 | $1M | Bangladesh | ThriveDesk | ThriveDesk | Customer Support | 2021 | n/a | In 2021, ThriveDesk deployed ThriveDesk as its Customer Support application embedded on its public website. The deployment targeted a compact professional services firm based in Bangladesh with about 10 employees, centralizing customer inquiries through a web embedded widget and a cloud hosted support console. The implementation focused on the customer support business function and positioned the application as the primary intake channel for website sourced requests and agent interactions. ThriveDesk was configured to deliver standard Customer Support capabilities including ticketing, a shared inbox workflow, a live chat widget, a knowledge base, canned responses and automation rules for assignment and prioritization. Operational governance emphasized role based access to the support console, agent assignment rules, tagging and SLA awareness within ticket workflows to standardize handling and escalation. The implementation used the ThriveDesk application to instrument customer support workflows, enabling the small team to manage inbound website issues and coordinate responses across customer facing staff. | |
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Healthcare | 10 | $1M | Philippines | ThriveDesk | ThriveDesk | Customer Support | 2023 | n/a |
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Professional Services | 10 | $2M | Singapore | ThriveDesk | ThriveDesk | Customer Support | 2022 | n/a |
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