List of Thulium Contact Center Customers
Krakow, 31-827,
Poland
Since 2010, our global team of researchers has been studying Thulium Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Thulium Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Thulium Contact Center for Call Center include: Doz Direct Spolka Komandytowa, a Poland based Distribution organisation with 185 employees and revenues of $186.0 million, I O Venezia Iwona Oganowska Wojciech Nachilo Spolka Jawna, a Poland based Distribution organisation with 600 employees and revenues of $130.0 million, Ewe Energia, a Poland based Utilities organisation with 75 employees and revenues of $65.4 million, Homla Poland, a Poland based Retail organisation with 170 employees and revenues of $60.0 million, NEONAIL Poland, a Poland based Consumer Packaged Goods organisation with 900 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using Thulium Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Thulium Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
All Med Rehabilitacja Spolka Jawna | Healthcare | 10 | $1M | Poland | Thulium | Thulium Contact Center | Call Center | 2021 | n/a | In 2021 All Med Rehabilitacja Spolka Jawna implemented Thulium Contact Center as a web-facing customer engagement point, deploying the Thulium Contact Center on their public website to support incoming patient and inquiry traffic. The implementation is categorized under Call Center and is positioned to handle web-originated contacts directly from the corporate site. The deployment emphasizes Call Center capabilities common to web-embedded contact solutions, including inbound contact handling, queuing, and an agent console for live response and call management. Thulium Contact Center is described on the website as the primary interface for patient communications, which implies configuration of web-based routing and agent-facing workflows tailored for a small healthcare provider. Operational scope is focused on customer facing business functions such as patient intake, appointment scheduling, and front desk communications within the Poland-based clinic. Given the company size of approximately 10 employees, the implementation is proportioned for a compact team model that centralizes contact handling through the Thulium Contact Center rather than distributed multiregional operations. Architecturally the solution is presented as a website-integrated contact layer, consistent with cloud-hosted Call Center software that embeds into site pages to capture and route inquiries. Governance and day to day administration are implied to be handled by internal staff responsible for patient communications and scheduling, aligning operational ownership with clinical front office functions. | |
 |
Candellux Lighting | Manufacturing | 52 | $6M | Poland | Thulium | Thulium Contact Center | Call Center | 2022 | n/a | In 2022, Candellux Lighting implemented Thulium Contact Center in a Call Center configuration on its public website, deploying customer contact capabilities for its Poland-based manufacturing operations. The implementation is anchored to the company website as the primary customer entry point, serving a 52 person organization and focusing on inbound customer interactions and order inquiries. The Thulium Contact Center deployment provides web channel contact capture and agent-facing workflows, including web chat widgets, contact form routing, session handoff to agents, and ticket creation for asynchronous follow up. Configuration emphasis centered on queue management, agent presence and prioritization, knowledge base access for repeatable responses, and scripted interaction flows consistent with Call Center functional patterns. Operational coverage targeted customer service and sales support teams, centralizing customer inquiries generated through the website and routing them to defined agent groups. Governance and rollout activities included configuring routing rules, escalation workflows, SLA oriented queue policies, and agent onboarding for the new contact handling interface. The narrative focuses on system architecture and operational scope rather than outcomes, with implementation signals highlighting a web-integrated Thulium Contact Center deployment aligned to service and sales functions for Candellux Lighting. | |
 |
Coffeedesk Poland | Retail | 160 | $32M | Poland | Thulium | Thulium Contact Center | Call Center | 2021 | n/a | In 2021, Coffeedesk Poland implemented Thulium Contact Center and embedded Thulium Contact Center on its public website to centralize customer voice interactions. The deployment is categorized as Call Center and serves as a web-facing engagement channel for the retail business. The implementation uses a cloud-hosted contact center architecture with the customer-facing interface integrated directly into the website, routing inbound calls and web-initiated callbacks to agent consoles. Functional modules implemented include automatic call distribution ACD, interactive voice response IVR flows, agent routing and queuing, call recording and session history, and administrative reporting and monitoring typical of Call Center platforms. Operational scope concentrated on the customer service organization handling order inquiries and after-sales support across Coffeedesk Poland. Governance and process changes focused on configuring agent queues, service hours and escalation workflows, embedding the Thulium Contact Center into existing support processes so website-originated interactions capture caller context and route to appropriate support agents. | |
 |
|
Distribution | 185 | $186M | Poland | Thulium | Thulium Contact Center | Call Center | 2022 | n/a |
|
|
|
|
|
Utilities | 75 | $65M | Poland | Thulium | Thulium Contact Center | Call Center | 2022 | n/a |
|
|
|
|
|
Leisure and Hospitality | 60 | $2M | Poland | Thulium | Thulium Contact Center | Call Center | 2023 | n/a |
|
|
|
|
|
Healthcare | 10 | $1M | Poland | Thulium | Thulium Contact Center | Call Center | 2022 | n/a |
|
|
|
|
|
Distribution | 10 | $1M | Poland | Thulium | Thulium Contact Center | Call Center | 2022 | n/a |
|
|
|
|
|
Retail | 170 | $60M | Poland | Thulium | Thulium Contact Center | Call Center | 2022 | n/a |
|
|
|
|
|
Distribution | 600 | $130M | Poland | Thulium | Thulium Contact Center | Call Center | 2022 | n/a |
|
|
Buyer Intent: Companies Evaluating Thulium Contact Center
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||