Candellux Lighting Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Candellux Lighting and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 52 Candellux Lighting employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Candellux Lighting has purchased the following applications: Thulium Contact Center for Call Center in 2022, IdoSell Platform for eCommerce in 2019, Google Identity Platform for Identity and Access Management (IAM) in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Candellux Lighting is running and its propensity to invest more and deepen its relationship with Thulium , IdoSell , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Candellux Lighting revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Candellux Lighting intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Thulium | Legacy | Thulium Contact Center | Call Center | CRM | n/a | 2022 | 2022 | In 2022, Candellux Lighting implemented Thulium Contact Center in a Call Center configuration on its public website, deploying customer contact capabilities for its Poland-based manufacturing operations. The implementation is anchored to the company website as the primary customer entry point, serving a 52 person organization and focusing on inbound customer interactions and order inquiries. The Thulium Contact Center deployment provides web channel contact capture and agent-facing workflows, including web chat widgets, contact form routing, session handoff to agents, and ticket creation for asynchronous follow up. Configuration emphasis centered on queue management, agent presence and prioritization, knowledge base access for repeatable responses, and scripted interaction flows consistent with Call Center functional patterns. Operational coverage targeted customer service and sales support teams, centralizing customer inquiries generated through the website and routing them to defined agent groups. Governance and rollout activities included configuring routing rules, escalation workflows, SLA oriented queue policies, and agent onboarding for the new contact handling interface. The narrative focuses on system architecture and operational scope rather than outcomes, with implementation signals highlighting a web-integrated Thulium Contact Center deployment aligned to service and sales functions for Candellux Lighting. | |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| IdoSell | Legacy | IdoSell Platform | eCommerce | eCommerce | n/a | 2019 | 2019 | In 2019, Candellux Lighting deployed IdoSell Platform for eCommerce on its public website. The IdoSell Platform is used to operate the online storefront for Candellux Lighting, handling product presentation, shopping cart and checkout workflows, and order capture for the Poland site. Configuration centers on core eCommerce capabilities including product catalog management, pricing and promotion rules, inventory visibility, customer account management, and order management workflows. The implementation leverages storefront templates and content management to structure product pages and category navigation, and administrative controls are used for catalog updates and order processing consistent with small company operational scale. Operational ownership is within commercial functions such as e-commerce, sales and marketing, which manage online assortments and customer orders through IdoSell Platform for the company website. Integrations with other systems are not specified in the source, so operational coverage is described at the website and departmental level rather than via named external connectors. |
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Legacy | Google Identity Platform | Identity and Access Management (IAM) | CyberSecurity | n/a | 2022 | 2022 |
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