List of TOPdesk ITAM Customers

TOPdesk

Westlandseweg 40,
Delft, 2624 AD,
Netherlands

https://www.topdesk.com/

31 15 270-0900

Professional Services

1000

$105M

Since 2010, our global team of researchers has been studying TOPdesk ITAM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased TOPdesk ITAM for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using TOPdesk ITAM for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management include: The University of Memphis, a United States based Education organisation with 2400 employees and revenues of $570.0 million, London District Catholic School Board, a Canada based Education organisation with 3000 employees and revenues of $320.0 million, Roots, a Canada based Retail organisation with 883 employees and revenues of $221.0 million and many others.

Contact us if you need a completed and verified list of companies using TOPdesk ITAM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The TOPdesk ITAM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
London District Catholic School Board	Education	3000	$320M	Canada	Topdesk	TOPdesk ITAM	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2018	n/a	In 2018, London District Catholic School Board implemented TOPdesk ITAM to address persistent asset inventory and service request challenges within its IT department. The deployment served Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management use cases across the board's service centre, supporting IT staff, school staff, students and parents throughout the school district. TOPdesk ITAM was configured with focused asset lifecycle capabilities, including physical asset tagging, bulk import of tagged equipment into an inventory back end, and a catalog of software and device records. The team built a complex service request portal with guided forms to capture richer request metadata for ordering, reassigning, relocating equipment and software requests, and established roughly 80 closure codes to enable post-resolution classification and stronger reporting from incident records. Operational coverage emphasized the service centre as the primary intake and orchestration point for incidents and requests, using the self-service portal, chat and work orders to manage password resets, device provisioning, Chromebook and laptop deliveries, and support for virtual learning tools. TOPdesk ITAM was used to log and track incidents related to the virtual learning environment, Microsoft Teams and cloud storage, and to monitor the most-viewed knowledge base articles to inform portal content and self-help resources. Governance and process changes included redefining initial classification to record affected service and priority, shifting detailed categorization to closure-time using the closure code taxonomy, and institutionalizing asset tagging and inventory import as part of ticket resolution workflows. Outcomes reported by the organization include higher usage of knowledge base articles, expanded support coverage to parents and students during remote learning, and an operational shift toward cloud and VLE incident management, positioning the service centre as a more capable central support function.
Roots	Retail	883	$221M	Canada	Topdesk	TOPdesk ITAM	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2022	n/a	In 2022, Roots implemented TOPdesk ITAM to centralize IT service delivery and asset control within its retail operations. The deployment focused on the IT department and the company self-service portal, with rollout engagement aimed at roughly 400 plus end users and IT managers to improve ticket handling and operational visibility. Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management are addressed through the TOPdesk platform as part of the deployment. TOPdesk ITAM was configured to operate as an enterprise service management platform with an integrated configuration management database enabling asset discovery and relationship mapping. The implementation included IT Asset Management and CMDB capabilities for tracking hardware and linked services, a Self Service Portal for incident intake, and a knowledge management module for authoring and publishing knowledge items. Reporting and major incident notification functions were enabled to surface team performance and broadcast disruptions without relying on email. Operational coverage centered on the IT support function, with managers using TOPdesk reporting to identify workload imbalances and teams using the SSP to resolve or escalate incidents. The CMDB relationships were used to flag dependent items when a server or service experienced an outage, improving root cause identification across connected assets. Knowledge articles were authored from resolved tickets to populate the knowledge base, creating reusable diagnostics across different support teams. Governance and workflow changes were emphasized during rollout, including form based intake to capture required diagnostic detail and a structured process to convert tickets into knowledge items. Adoption efforts targeted remote engagement and end user behavior, balancing the availability of an email intake channel with encouragement to use the Self Service Portal forms. Managers introduced reporting driven review cycles to redistribute support effort when queues indicated capacity bottlenecks. Roots reports more organized IT operations and faster handling of end user requests following the TOPdesk ITAM deployment, with the Self Service Portal and knowledge base reducing repetitive tasks for the support team. The reporting capability enabled visibility into team performance and uncovered opportunities for cross team support, while major incident messaging provided a non intrusive channel to notify users about widespread issues.
The University of Memphis	Education	2400	$570M	United States	Topdesk	TOPdesk ITAM	Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management	2018	n/a	In 2018, the University of Memphis implemented TOPdesk ITAM as part of a campus-wide service management consolidation. The deployment centralized incident management, project management, change management, ticketing, and asset management into a single TOPdesk platform to support a 115-person central IT and technology support organization serving the broader university community. The implementation explicitly targeted shared services workflows to improve cross-departmental support for staff and students across campus. The TOPdesk ITAM rollout included Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management capabilities and standard service management functions such as a self-service portal, ticket lifecycle tracking, and structured reporting. Configuration emphasized linking assets to incidents, changes, and projects so that individual assets could be traced through operational events, and the platform supported data collection for call volumes, touches per incident, and self-service resolution counts. The University retained TOPdesk ITAM as the single authoritative source for asset records and service tickets to reduce previous tool fragmentation. Integrations were scoped to support departmental adoption and operational visibility, the university opened TOPdesk to be integrated with monitoring software and to connect service workflows across Human Resources, Enrollment Services, and other campus units. The platform’s ease of integration enabled shared service workflows, allowing HR to handle simple caller queries and Enrollment Services to support remote students through the same ticketing framework. Reporting and correlated data views were emphasized to address prior difficulties in producing traceable metrics across disparate systems. Governance and rollout followed a phased expansion model, starting with IT and then enabling other campus departments as stakeholders requested access, which created a pull-driven adoption pattern across the university. Process simplification focused on common ITIL-aligned frameworks, centralized ticket and asset governance, and changing operational habits to favor a unified interface for technical staff and end users. As reported by campus leadership, TOPdesk ITAM improved access to usable data, supported increased self-service, and contributed to a cultural shift toward easier cross-functional collaboration.

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