List of TopSource Portico Customers
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Since 2010, our global team of researchers has been studying TopSource Portico customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TopSource Portico for Data Warehouse from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TopSource Portico for Data Warehouse include: HM Revenue & Customs, a United Kingdom based Government organisation with 67500 employees and revenues of $9.46 billion, Buckeye Health Plan, a United States based Insurance organisation with 900 employees and revenues of $2.00 billion, Magnolia Health United States, a United States based Healthcare organisation with 300 employees and revenues of $900.0 million and many others.
Contact us if you need a completed and verified list of companies using TopSource Portico, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TopSource Portico customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Buckeye Health Plan | Insurance | 900 | $2.0B | United States | TopSource | TopSource Portico | Data Warehouse | 2016 | n/a |
In 2016, Buckeye Health Plan implemented TopSource Portico as a centralized Data Warehouse to consolidate provider and claims reference data and to support Provider Data Management and claims operations. TopSource Portico was positioned to provide a single authoritative store for provider records, enabling standardized record maintenance and structured reporting across the organization.
Configuration emphasized provider data management capabilities within TopSource Portico, including provider record creation and correction workflows, data quality validation routines, and batch ETL ingestion for claims and reference feeds. Operational use included manual entry and correction of provider records by Provider Data Maintenance staff and supervisors, and role based access to manage daily, weekly and monthly claims inventory and exception queues.
Integrations explicitly included Amisys Advance and the enterprise CRM, with TopSource Portico used alongside those systems to remediate provider data issues that affected claim adjudication. The implementation covered the Provider Data Management department in Columbus Ohio and supported liaison workflows between PDM and corporate functions to route escalations and urgent provider requests.
Governance and rollout incorporated structured training for PDM staff, designation of backup trainers, and participation in focused blitz projects to process high volume corrections under strict deadlines. Weekly team meetings and the generation of inventory and productivity reports were embedded into operating procedures to sustain data quality controls and coordinate remediation across claims and customer relations teams.
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HM Revenue & Customs | Government | 67500 | $9.5B | United Kingdom | TopSource | TopSource Portico | Data Warehouse | 2015 | n/a |
In 2015, HM Revenue & Customs implemented TopSource Portico as a Data Warehouse to centralize contact centre and operational excellence data. The deployment was scoped to support the Operation Excellence department and contact centre operations where Projects Technician staff maintain contact platform infrastructure and manage stakeholder enquiries.
TopSource Portico was configured with typical Data Warehouse capabilities, including ETL pipelines, a subject area data model for interactions, and reporting and analytics layers tailored to contact operations. The implementation ingested interaction metadata and quality metrics from Verint, telephony and presence metadata from Jabber and Finesse, and routing and workforce data from Exony, enabling consolidated operational reporting via TopSource Portico.
Operational governance tied warehouse outputs to frontline support processes, with Projects Technician workflows coordinating equipment provisioning of Plantronics headsets and ensuring that Jabber, Finesse, Verint and Exony remained configured and available for daily customer calls. The implementation workflow included escalation paths to external stakeholders KCOM for urgent agent or team changes and CDIO for platform investigations, and the Data Warehouse served as a single source for contact quality oversight and operational troubleshooting.
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Magnolia Health United States | Healthcare | 300 | $900M | United States | TopSource | TopSource Portico | Data Warehouse | 2017 | n/a |
In 2017, Magnolia Health United States implemented TopSource Portico as a Data Warehouse to centralize referral and authorization data across care coordination workflows. The deployment concentrated on capturing and consolidating patient records, pre-authorization information, correspondence logs, and appeals documentation used by referral specialists and utilization review staff. Functional capabilities configured in TopSource Portico included patient record consolidation, prior authorization tracking, correspondence management, and appeals workflow support, alongside reporting and operational data feeds to inform utilization management. The platform was positioned to support scheduling, authorization initiation, and documentation processing for outpatient and inpatient requests.
TopSource Portico was integrated with TruCare, Amisys, Cypress, FileNet, CRM, and OMNI to ingest clinical and administrative records, persist scanned paperwork, and synchronize authorization status with scheduling and customer service processes. Operational coverage included referral operations, utilization review, care management, and customer service teams, with formalized processes to initiate authorization requests, route requests to appropriate staff, and maintain pre-authorization fields in patient accounts. Governance around the rollout emphasized standardized routing rules, consistent documentation for denials and appeals, and role based access for referral specialists to ensure accurate record updates and correspondence handling. This implementation reflects a structured data consolidation effort using TopSource Portico to support referral management, prior authorizations, and appeals processing at Magnolia Health United States.
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