HM Revenue & Customs
100 Parliament St,
London, SW1A 2BQ,
United Kingdom
London, SW1A 2BQ,
United Kingdom
44 30 0200-3300
Government
HM Revenue & Customs Technographics
HM Revenue & Customs Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by HM Revenue & Customs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 67500 HM Revenue & Customs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that HM Revenue & Customs has purchased the following applications: SymphonyAI NetReveal for AML, Fraud and Compliance in 2016, Oracle Analytics Cloud for Analytics and BI in 2018, In-House ATS for Applicant Tracking System in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems HM Revenue & Customs is running and its propensity to invest more and deepen its relationship with SymphonyAI , Oracle , In-House Applications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing HM Revenue & Customs revenues, which have grown to $9.46 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for HM Revenue & Customs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
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HM Revenue & Customs Data, Technology Stack, and Enterprise Applications
TRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
| SymphonyAI | Legacy | SymphonyAI NetReveal | AML, Fraud and Compliance | TRM | n/a | 2016 | 2016 |
 Subscribe |
Subscribe |
Subscribe |
Treasury Management | TRM |
Subscribe |
2019 | 2019 |
Analytics and BI
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Analytics Cloud | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
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Subscribe |
Subscribe |
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Data Warehouse | Analytics and BI |
Subscribe |
2015 | 2015 |
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Process Mining | Analytics and BI |
Subscribe |
2006 | 2007 |
HCM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House ATS | Applicant Tracking System | HCM | n/a | 2005 | 2005 |
|
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Core HR | HCM |
Subscribe |
2019 | 2020 |
|
Subscribe |
Subscribe |
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HR Service Delivery | HCM |
Subscribe |
2019 | 2020 |
|
Subscribe |
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Payroll | HCM |
Subscribe |
2005 | 2005 |
|
Subscribe |
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Performance and Goal Management | HCM |
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2019 | 2020 |
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Time and Attendance | HCM |
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2005 | 2005 |
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Workforce Management | HCM |
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2016 | 2016 |
IaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
Subscribe |
2021 | 2021 |
Collaboration
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
|
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Audio Video and Web Conferencing | Collaboration |
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2015 | 2015 |
CRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
|
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Call Center | CRM |
Subscribe |
2021 | 2021 |
|
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Call Tracking and Recording | CRM |
Subscribe |
2010 | 2010 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
Subscribe |
2015 | 2015 |
|
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
Subscribe |
2019 | 2019 |
|
Subscribe |
Subscribe |
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Interactive Voice Response (IVR) | CRM |
Subscribe |
2021 | 2021 |
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Subscribe |
Subscribe |
Subscribe |
Marketing Automation | CRM |
Subscribe |
2017 | 2017 |
AI-Powered Application
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
ERP Financial Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
|
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ERP Financial | ERP Financial Management |
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2004 | 2004 |
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ERP Financial | ERP Financial Management |
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2024 | 2024 |
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Expense Management | ERP Financial Management |
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2019 | 2019 |
PaaS
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2016 | 2016 |
CyberSecurity
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
|
Subscribe |
Subscribe |
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Identity and Access Management (IAM) | CyberSecurity |
Subscribe |
2018 | 2018 |
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Subscribe |
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Identity and Access Management (IAM) | CyberSecurity |
Subscribe |
2018 | 2018 |
ITSM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
|
Subscribe |
Subscribe |
Subscribe |
IT Service Management | ITSM |
Subscribe |
2019 | 2020 |
PPM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
|---|---|---|---|---|---|---|---|
|
Subscribe |
Subscribe |
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Project Portfolio Management | PPM |
Subscribe |
2022 | 2022 |
IT Decision Makers and Key Stakeholders at HM Revenue & Customs
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Subscribe |
Subscribe |
Officer, Fraud Investigations | Manager | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Compliance Officer | Manager | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Compliance Officer | Manager | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Chief Security Officer | CXO | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Compliance Officer | Manager | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Compliance Officer | Manager | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
AML Compliance Officer | Director | Legal | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Chief Technology Officer | CXO | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of Infrastructure Strategy and Architecture | Director | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of Architecture - Securing our Technical Future Programme | Director | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
CIO | CXO | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Chief People Officer | CXO | HR | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of Data Analytics | Director | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Chief Digital Information Officer | CXO | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of SAP Business Solutions | Director | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Chief Digital Officer | CXO | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of Data, Analysis & Statistics | Director | Finance | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Director of People, Capability and Change | Director | HR | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
CIO: Corporates, Customer Strategy and Tax Design | CXO | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Customer Services: Future Design | CXO | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Director General, Customer Services Group | Director | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Director General, CDIO, Chief Digital and Information Officer | Director | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of Customer Insight | Director | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Director, Customer Services Group | Director | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Director, Customer Service Group | Director | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Customer Experience Senior Leader | Manager | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Customer Experience Lead | Manager | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Deputy Director, Customer Excellence | Director | Customer Service | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of Business Services - Digital Engagemen | Director | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Senior Officer : Finance Systems and Process | Director | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Finance Director, Chief Digital & Information Officer's Group (CDIO) | Director | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
SAP S4 HANA Product Manager | Manager | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of IT Delivery | Director | IT | Subscribe |
Subscribe |
| Subscribe |
Subscribe |
Head of Finance Systems Business Change | Director | IT | Subscribe |
Subscribe |
Apps Being Evaluated by HM Revenue & Customs Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||