List of TouchPoint One Acuity Performance Management Customers
Irvine, 92620, CA,
United States
Since 2010, our global team of researchers has been studying TouchPoint One Acuity Performance Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TouchPoint One Acuity Performance Management for Performance and Goal Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TouchPoint One Acuity Performance Management for Performance and Goal Management include: Cox Communications, a United States based Communications organisation with 18000 employees and revenues of $13.07 billion, KM2 Solutions LLC, a United States based Professional Services organisation with 5000 employees and revenues of $2.00 billion, National Spine & Pain Centers, a United States based Healthcare organisation with 300 employees and revenues of $50.0 million, Chime Solutions, a United States based Professional Services organisation with 115 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using TouchPoint One Acuity Performance Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Chime Solutions | Professional Services | 115 | $12M | United States | Touchpoint Solutions | TouchPoint One Acuity Performance Management | Performance and Goal Management | 2017 | n/a | In 2017, Chime Solutions deployed TouchPoint One Acuity Performance Management alongside the A-GAME Gridiron gamification program in a fall rollout. The deployment targeted contact center performance and employee engagement across approximately 450 employees in the United States, using TouchPoint One Acuity Performance Management as a Performance and Goal Management platform to align KPIs and agent objectives. The implementation centralized scorecards, coaching workflows, quality assurance monitoring, and gamification mechanics within TouchPoint One Acuity Performance Management. Configuration emphasized programmatic scorecard alignment with coach feedback and QA outcomes, and the A-GAME seasons were structured as multi week engagement cycles to sustain participation and focus on target metrics. Operational coverage focused on contact center operations, frontline agents, coaching teams, and QA staff across the United States. The vendor case study reports the program combined scorecards, coaching, QA and gamification to raise morale and help Chime meet KPI targets during the multi week A-GAME seasons. Governance relied on seasonal program management and coach led feedback loops, embedding scorecard reviews and QA checkpoints into the agent coaching cadence. The narrative centers on the use of TouchPoint One Acuity Performance Management to unify performance measurement, coaching, and gamification within a contact center environment. | |
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Cox Communications | Communications | 18000 | $13.1B | United States | Touchpoint Solutions | TouchPoint One Acuity Performance Management | Performance and Goal Management | 2023 | n/a | In 2023 Cox Communications implemented TouchPoint One Acuity Performance Management for its Receivables Management contact center in the United States. The TouchPoint One Acuity Performance Management deployment targeted remote and hybrid teams, aligning performance monitoring with contact center workflows under the Performance and Goal Management category. The program is documented in a 2023 vendor case study. Implementation centered on the TouchPoint One Acuity platform modules including A GAME gamification and role based dashboards, configured to surface receivables management KPIs and enable gamification driven performance challenges. Role based dashboards provided supervisors and agents with tailored visibility into KPIs, streaks, and leaderboard metrics to support daily coaching and performance reviews. Configuration emphasized challenge orchestration, points based incentives, and KPI alignment consistent with Performance and Goal Management functionality. Operational scope covered the Receivables Management business function, with contact center agents, team leads, and performance managers participating in program workflows and challenge cycles across remote and hybrid sites in the United States. Governance focused on embedding gamification into existing performance review cadences and operational scorecards, with rollout and program structure described in vendor materials. The deployment centralized performance visibility and challenge administration within the Acuity platform to simplify ongoing management of RM objectives. The vendor case study reported improved morale and stronger alignment to receivables management KPIs as outcomes of the gamification driven program, according to TouchPoint One. Outcomes were presented in the 2023 success story published by the vendor. | |
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KM2 Solutions LLC | Professional Services | 5000 | $2.0B | United States | Touchpoint Solutions | TouchPoint One Acuity Performance Management | Performance and Goal Management | 2021 | n/a | In 2021 KM2 Solutions LLC implemented TouchPoint One Acuity Performance Management as its enterprise Performance and Goal Management platform, deploying the full application as the company standard for performance and employee engagement across its growing nearshore footprint. The implementation was positioned alongside other 2021 HR technology investments, and KM2 described the project as part of a broader effort to improve efficiencies in recruiting, people management, and performance. TouchPoint One Acuity Performance Management was identified in company communications as the chosen performance management and employee engagement platform. The implementation focused on core Performance and Goal Management capabilities common to the category, including structured goal creation and alignment, periodic performance reviews, continuous feedback workflows, engagement survey capability, and role based manager and HR dashboards. Configuration work emphasized manager workflow automation and standardized review templates to support multi site calibration and consistent rating practices, and the application was configured to support employee engagement and performance lifecycle processes. Operational coverage aligned with KM2s 2021 site expansions, with the platform provisioned for HR and people managers across multiple nearshore locations where capacity increased that year, including Colombia, the Dominican Republic, St Lucia, Grenada, and Honduras. The deployment was described as part of a synchronized HR technology stack, implemented in the same timeframe as the companys volume hiring solution Harver, to support end to end talent acquisition through performance management. Governance and rollout emphasized HR led process standardization and manager enablement, with KM2 prioritizing consistent performance governance across new and expanded facilities. The stated objective for implementing TouchPoint One Acuity Performance Management was to create repeatable performance workflows and improved people management efficiency, reflecting KM2s strategy to scale service delivery while maintaining consistent performance and engagement practices. | |
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Healthcare | 300 | $50M | United States | Touchpoint Solutions | TouchPoint One Acuity Performance Management | Performance and Goal Management | 2022 | n/a |
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