List of Touchpoint Surveyor Customers
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United States
Since 2010, our global team of researchers has been studying Touchpoint Surveyor customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Touchpoint Surveyor for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Touchpoint Surveyor for Survey and Questionnaire include: Unity, a United States based Professional Services organisation with 7703 employees and revenues of $1.81 billion, Catch, a Australia based Retail organisation with 650 employees and revenues of $70.0 million, Salus Homecare, a United States based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Touchpoint Surveyor, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Touchpoint Surveyor customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Catch | Retail | 650 | $70M | Australia | Touchpoint Solutions | Touchpoint Surveyor | Survey and Questionnaire | 2019 | n/a | In 2019 Catch implemented Touchpoint Surveyor as its Survey and Questionnaire solution to capture CSAT feedback after support case closure within its CRM and customer support processes in Australia. The deployment is centered on automated post-case survey distribution, using Touchpoint Surveyor to trigger surveys immediately after case resolution and to collect structured CSAT responses at scale. The implementation configures automated survey workflows and response routing, with CSAT survey templates and conditional workflows that surface low scores for review. Catch uses Touchpoint Surveyor workflows to escalate negative feedback to the appropriate teams, applying rule-based notifications and case annotations to ensure follow up inside existing support operations. Touchpoint Surveyor is integrated into Catchs customer support and CRM processes in Australia, operating as an operational feedback loop for support teams and downstream stakeholders. The operational scope is national, with the platform sending thousands of automated surveys monthly and feeding response outcomes back into support queues and team workflows. Governance for the implementation centers on workflow rules and escalation policies that determine which responses trigger manual intervention, and which are handled with automated follow up. The explicit outcome recorded from the implementation is improved support response through faster surfacing and escalation of negative feedback, driven by Touchpoint Surveyor enabled workflows. | |
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Salus Homecare | Healthcare | 10 | $1M | United States | Touchpoint Solutions | Touchpoint Surveyor | Survey and Questionnaire | 2020 | n/a | In 2020, Salus Homecare deployed Touchpoint Surveyor to gather timely customer feedback and operational health data. Touchpoint Surveyor, classified in the Survey and Questionnaire category, was provisioned to support Customer Care across Salus Homecare's in home caregiver operations in the United States. The implementation emphasized centralized survey management and scheduled outreach, using survey templates, automated weekly distribution, conditional question logic for employee health screening, and reporting dashboards for response aggregation. Configuration included workflows for employee test result collection and operational compliance checklists to standardize data capture from caregivers operating in patient homes. Operational coverage targeted patient facing feedback loops and internal employee screening, affecting patient care, caregiver operations, HR and compliance oversight. Automated weekly outreach during the COVID 19 period captured employee test results and compliance responses, creating a single record for follow up and improving responsiveness and oversight. Governance relied on standardized templates and a fixed survey cadence, with process changes to escalate flagged responses to care managers for follow up. | |
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Unity | Professional Services | 7703 | $1.8B | United States | Touchpoint Solutions | Touchpoint Surveyor | Survey and Questionnaire | 2019 | n/a | In 2019, Unity deployed Touchpoint Surveyor to automate game developer registration and onboarding workflows in the United States. Touchpoint Surveyor is a Survey and Questionnaire application that collects developer profile data during registration and supports an onboarding and CRM use case by centralizing profile capture and routing. The implementation leveraged core survey modules including a form designer, conditional logic, data validation, and profile schema enforcement to capture developer attributes required by developer relations and partner programs. Workflow automation was configured to orchestrate multi step registration flows, trigger email confirmations and task assignments, and queue structured profile records for onboarding teams. Operational coverage emphasized developer relations, onboarding, and CRM functions within the United States, with centralized administration to enforce consistent registration fields and access controls. Governance focused on standardized registration workflows and role based permissions to preserve data quality, and the deployment streamlined onboarding processes while improving registration efficiency and data capture. |
Buyer Intent: Companies Evaluating Touchpoint Surveyor
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