List of Troopr Enjo Customers
Round Rock, 78664, TX,
United States
Since 2010, our global team of researchers has been studying Troopr Enjo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Troopr Enjo for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Troopr Enjo for Customer Support include: Yotpo, a United States based Professional Services organisation with 800 employees and revenues of $100.0 million, Aurora Innovation, a United States based Professional Services organisation with 1600 employees and revenues of $82.5 million and many others.
Contact us if you need a completed and verified list of companies using Troopr Enjo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Troopr Enjo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aurora Innovation | Professional Services | 1600 | $83M | United States | Troopr | Troopr Enjo | Customer Support | 2025 | n/a | In 2025, Aurora Innovation deployed Troopr Enjo for Customer Support to automate internal employee helpdesk workflows for IT and HR. The implementation focused on employee self-service and automated ticketing inside Slack, positioning Troopr Enjo as the frontline response and routing layer for internal requests. Troopr Enjo was configured to deliver AI powered responses, automated triage, and ticket creation, leveraging conversational automation and knowledge retrieval to reduce manual handling. The deployment integrated Confluence as the knowledge repository, and used Jira for downstream ticket management, enabling Troopr Enjo to surface Confluence articles and instantiate Jira issues from Slack interactions. Operational coverage included approximately 100 Slack channels across the United States, supporting Aurora Innovation’s IT and HR service functions for a roughly 1,600 employee base. The solution centralized standard triage workflows and channel based routing so that common employee inquiries were resolved at the chat layer while complex incidents flowed into Jira for specialist handling. Governance emphasized knowledge hygiene and workflow orchestration, with Confluence content curated to feed AI responses and Jira issue types mapped to IT and HR escalation paths. Rollout was channel by channel, aligning response templates and triage rules to functional owners in IT and HR to maintain consistency of automated guidance. The deployment of Troopr Enjo achieved reported outcomes including approximately 63% deflection of incoming requests, a greater than 45% reduction in average ticket resolution time, and a 60% increase in employee satisfaction, demonstrating measurable changes in support volume and user experience. | |
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Yotpo | Professional Services | 800 | $100M | United States | Troopr | Troopr Enjo | Customer Support | 2025 | n/a | In 2025, Yotpo deployed Troopr Enjo for Customer Support. The deployment implemented a robust Jira and Slack ticketing workflow for Yotpo's customer support and DevOps support processes across more than 40 Slack channels in the United States. Troopr Enjo was configured to centralize ticket creation and routing from Slack into Jira, using automated ticket templates, contextual field mapping, and status synchronization to streamline triage and escalation. Implemented functional capabilities included in-Slack ticket creation, automated field population, comment synchronization, custom routing rules, and configurable notification controls aligned to support and DevOps queues. The rollout reached 100% adoption within the first month, accompanied by governance steps to standardize Slack channel intake patterns, Jira issue types, and escalation workflows across support teams. Reported outcomes included a roughly 30% reduction in time spent creating Jira tickets, improving support operational efficiency. |
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