List of TruRating Platform Customers
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Since 2010, our global team of researchers has been studying TruRating Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TruRating Platform for Product Review Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TruRating Platform for Product Review Management include: Five Below, a United States based Retail organisation with 7000 employees and revenues of $3.56 billion, Monsoon Accessorize, a United Kingdom based Retail organisation with 2300 employees and revenues of $244.0 million, Longo's, a Canada based Retail organisation with 6000 employees and revenues of $115.0 million and many others.
Contact us if you need a completed and verified list of companies using TruRating Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TruRating Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Five Below | Retail | 7000 | $3.6B | United States | TruRating | TruRating Platform | Product Review Management | 2020 | n/a |
In 2020, Five Below deployed the TruRating Platform to capture point of sale customer experience feedback and to monitor COVID-19 safety measures across its United States store footprint. The TruRating Platform, classified in the Product Review Management category, collected 4.5 million customer responses and the program reported a 6.5% lift in average transaction value while enabling rapid identification and remediation of underperforming stores.
The implementation emphasized transactional survey orchestration at the point of sale, centralized analytics and reporting, store level benchmarking, and automated alerting workflows for low scores. Configuration work included survey frequency and conditional question logic tied to transaction events, aggregation of responses by store and region, and real time dashboards to surface trends to operations and customer experience teams.
Operational coverage was the United States retail network, with business functions engaged including store operations, regional managers and customer experience teams. Governance established a recurring reporting cadence and closed loop remediation processes, enabling stores to address safety compliance and service issues identified by customer feedback collected through the TruRating Platform.
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Longo's | Retail | 6000 | $115M | Canada | TruRating | TruRating Platform | Product Review Management | 2024 | n/a |
In 2024 Longo's implemented the TruRating Platform for Product Review Management to align customer feedback with loyalty segments. The deployment captured point of sale feedback and matched those responses to Longo's loyalty segments to identify drivers of lifetime loyalty and value perception.
Implementation centered on checkout feedback capture, automated segmentation of respondents by loyalty tier, and analytics to surface value drivers and customer sentiment. The TruRating Platform provided configurable surveys, response rate tracking, and granular reporting used by marketing and store leadership to prioritize actions.
Integrations included direct mapping of TruRating Platform feedback to Longo's point of sale and loyalty data sources, enabling transaction level sentiment attribution across stores and customer cohorts. The insights informed promotions and staff education programs, and the rollout reported high engagement with approximately 75% response rate and granular insight consumption by loyalty management, marketing, and store operations teams.
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Monsoon Accessorize | Retail | 2300 | $244M | United Kingdom | TruRating | TruRating Platform | Product Review Management | 2025 | n/a |
In 2025, Monsoon Accessorize implemented the TruRating Platform in a Product Review Management deployment across its UK retail estate. The TruRating Platform was rolled out to 140 UK stores and configured to capture point of sale customer feedback with no IT changes required.
The implementation focused on transaction level feedback capture, real time store level reporting, and linking customer satisfaction signals to sales. Functional capabilities deployed included feedback collection at checkout, centralized dashboarding for store managers and corporate teams, and attribution of satisfaction data to sales performance to improve retail operations and CRM visibility.
Integration was executed via Worldpay to associate sales events with feedback submissions, enabling the TruRating Platform to ingest transaction context without modifying existing POS systems. Operational coverage was limited to Monsoon Accessorize UK retail sites and supported business functions including store operations, customer experience, and CRM reporting workflows.
Rollout followed a store first execution across 140 locations, providing real time store level feedback to link customer satisfaction to sales and to surface actionable insights for operations and CRM teams. Governance emphasized reporting workflows that channeled feedback into retail operations and CRM visibility while maintaining a low technical footprint by avoiding POS software changes.
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