List of Trusted Shops eTrusted Customers
Koln, 50823,
Germany
Since 2010, our global team of researchers has been studying Trusted Shops eTrusted customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Trusted Shops eTrusted for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Trusted Shops eTrusted for Customer Experience include: Bergzeit, a Germany based Retail organisation with 370 employees and revenues of $60.0 million, Millesima, a France based Retail organisation with 92 employees and revenues of $58.0 million, Stikets, a Spain based Retail organisation with 53 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Trusted Shops eTrusted, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Trusted Shops eTrusted customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bergzeit | Retail | 370 | $60M | Germany | Trusted Shops | Trusted Shops eTrusted | Customer Experience | 2019 | n/a | In 2019, Bergzeit implemented Trusted Shops eTrusted through a Trusted Shops membership to centralize its customer review management in support of e-commerce customer service. The deployment targeted Bergzeit’s online retail operations across Germany and other European markets and focused on improving response workflows within its customer experience organization. Trusted Shops eTrusted was configured with the Smart Review Assistant module inside the eTrusted Control Centre to handle high volumes of customer reviews and accelerate response times. The Smart Review Assistant was used to automate review triage and provide suggested responses, enabling routing and prioritization of inquiries into Bergzeit’s existing service workflows while preserving manual agent oversight for complex cases. Operational governance centralized review handling in the eTrusted Control Centre, creating a single pane of visibility for e-commerce customer service and CX teams. The implementation delivered approximately 50% time savings on review handling and improved engagement with customers, with those outcomes applied to Bergzeit’s customer service and Customer Experience functions. | |
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Millesima | Retail | 92 | $58M | France | Trusted Shops | Trusted Shops eTrusted | Customer Experience | 2016 | n/a | In 2016, Millesima implemented Trusted Shops eTrusted to strengthen Customer Experience across its international e commerce domains. The deployment applied Trusted Shops Customer Reviews and the Trustbadge Trustmark across multiple country domains to surface verified reviews and visible trust signals during the buyer journey. The implementation leveraged Trusted Shops eTrusted capabilities, using the Customer Reviews module and the Trustbadge Trustmark to collect, moderate, and display localized reviews and aggregated ratings on product pages and checkout flows. Configuration emphasized multi country localization, language specific review displays, and on site Trustbadge activation per domain, aligning review collection workflows with marketing campaigns. Functional modules implemented included review collection, review display widgets, and trustmark visibility to support on site conversion and shopper confidence. Operational ownership rested with Millesima marketing and customer experience teams, which managed review moderation and staged rollout across the multiple country domains beginning in 2016. Millesima implemented Trusted Shops eTrusted to improve Customer Experience for its marketing and e commerce functions. After the go live the Trustbadge and review program increased average basket value by 7.3 percent and improved conversion rates by about 5 percent. | |
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Stikets | Retail | 53 | $10M | Spain | Trusted Shops | Trusted Shops eTrusted | Customer Experience | 2017 | n/a | In 2017, Stikets implemented Trusted Shops eTrusted, deploying Trusted Shops review and Trustmark solutions across multiple European domains to support its Customer Experience agenda. The deployment began in January 2017 and was positioned to accelerate market entry and build trust as part of Stikets' CRM and customer service processes. The implementation used Trusted Shops eTrusted review modules and the Trustmark capability, configured to capture and publish buyer reviews across the company's regional domains. eTrusted’s Smart Integration for Zendesk was enabled to centralize incoming reviews into the existing ticketing workflow, allowing reviews to surface directly within service tickets and facilitating unified customer communications. Operational coverage included multiple European storefront domains and the customer service organization, integrating review capture into day to day CRM and support workflows. The Zendesk integration provided a technical bridge between the eTrusted platform and Stikets' ticketing system, consolidating review metadata and status into agent queues and case records. Governance work focused on aligning review moderation and response processes within Zendesk, standardizing response workflows and oversight across domains during rollout. The explicit objectives were to accelerate market entry and build consumer trust, and to improve oversight and response workflows through centralized review handling. |
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