List of Twilio Engage Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Twilio Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio Engage for Customer Data Platform from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio Engage for Customer Data Platform include: Sotheby's, a United States based Retail organisation with 1713 employees and revenues of $805.0 million, Central Group, a Thailand based Retail organisation with 4000 employees and revenues of $700.0 million, Amaysim, a Australia based Communications organisation with 350 employees and revenues of $110.0 million and many others.
Contact us if you need a completed and verified list of companies using Twilio Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twilio Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Amaysim | Communications | 350 | $110M | Australia | Twilio | Twilio Engage | Customer Data Platform | 2021 | n/a | In 2021, Amaysim implemented Twilio Engage as a Customer Data Platform to unify customer profiles and build audiences for personalized marketing across Australia. The deployment used Twilio Segment to ingest and consolidate behavioral and transactional data, with the primary objective of enabling targeted marketing and retention workflows for the companys marketing and CRM functions. Twilio Engage, formerly Personas, was configured for profile stitching, audience segmentation, and real time audience activation, enabling orchestration of lifecycle campaigns and automated messaging. Configuration emphasized identity resolution and persistent customer profiles, with automation rules and event driven triggers used to move approximately 90 percent of campaigns into automated execution. The implementation connected Twilio Segment to Salesforce Marketing Cloud for campaign execution, creating a direct activation path from unified profiles to campaign delivery. Operational coverage centered on Amaysims marketing and CRM teams across Australia, with data flows established from event ingestion through audience build to campaign orchestration and execution. Governance consolidated audience definitions and activation rules into a central CDP controlled by marketing, while process changes focused on centralized audience management and automated campaign workflows. Outcomes reported in the Twilio case study include AUD 7.3M saved from reduced churn and the automation of about 90 percent of campaigns, demonstrating reduced manual campaign operations and sustained retention activity through the Twilio Engage implementation. | |
 |
Central Group | Retail | 4000 | $700M | Thailand | Twilio | Twilio Engage | Customer Data Platform | 2023 | n/a | In 2023 Central Group deployed Twilio Segment and Twilio Engage to unify online and offline customer data for omnichannel marketing and reactivation campaigns in Thailand. This Customer Data Platform implementation was led by Central Retail Digital and targeted marketing and CRM workflows across the retailer's operations, consolidating behavioral events and transactional records into unified customer profiles. The implementation used Twilio Engage as the audience activation layer alongside Segment for data ingestion, with explicit use of reverse ETL and dynamic audience orchestration to operationalize segments. Configuration emphasized RFM powered segmentation for reactivation campaigns, profile stitching across channels, and automated audience refresh to support real time and scheduled campaign execution. Integrations focused on online and offline customer data sources, feeding unified profiles into email and messaging channels and broader marketing execution systems for omnichannel orchestration. Operational coverage centered on marketing and CRM functions across Central Group's Thailand retail footprint, using audience orchestration to coordinate campaigns across digital storefronts and physical store touchpoints. Governance established centralized audience definitions and orchestration workflows to control activation and reactivation logic within Twilio Engage, enabling consistent audience reuse across campaigns. The deployment delivered a documented outcome of a 10x revenue increase from RFM powered reactivation campaigns, with Twilio Engage listed among the products used for audience activation. | |
 |
Sotheby's | Retail | 1713 | $805M | United States | Twilio | Twilio Engage | Customer Data Platform | 2022 | Gangverk | In 2022, Sotheby's implemented Twilio Segment and Twilio Engage as its Customer Data Platform for North America, engaging Gangverk as the implementation partner. The deployment targeted centralized customer profiling to support email and digital marketing workflows managed by the marketing and CRM teams. Twilio Segment was configured to centralize event and profile data into a single identity store, enabling audience segmentation and real time event streaming for downstream activation. Twilio Engage was used alongside Segment to build reusable audiences and orchestrate multichannel campaigns, leveraging typical CDP capabilities such as identity resolution, audience segmentation, and journey orchestration to support personalized email and digital marketing. Integrations focused on feeding audience definitions and event triggers into email and digital marketing channels, with operational coverage concentrated in North America across marketing, CRM, and digital channels. Gangverk led implementation work to operationalize audience reuse, campaign orchestration workflows, and centralized data governance practices for campaign teams. The implementation produced explicit business outcomes reported by the vendor, including one billion dollars in annual spending attributed to targeted email and digital marketing and a 69 percent boost in social reach, outcomes tied to audience driven campaigns enabled by Twilio Segment and Twilio Engage. |
Buyer Intent: Companies Evaluating Twilio Engage
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||