List of Twilio Voice Conference Customers
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Since 2010, our global team of researchers has been studying Twilio Voice Conference customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio Voice Conference for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio Voice Conference for Audio Video and Web Conferencing include: University of Michigan, a United States based Education organisation with 31987 employees and revenues of $11.60 billion, MercadoLibre Argentina, a Argentina based Retail organisation with 12043 employees and revenues of $3.82 billion, Alphasights, a United Kingdom based Professional Services organisation with 407 employees and revenues of $121.1 million, Smith.ai, a United States based Professional Services organisation with 120 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Twilio Voice Conference, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Twilio Voice Conference customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alphasights | Professional Services | 407 | $121M | United Kingdom | Twilio | Twilio Voice Conference | Audio Video and Web Conferencing | 2011 | n/a |
In 2011, AlphaSights implemented Twilio Voice Conference to power one-on-one advisor-to-client calls as part of its service delivery operations. The deployment used Twilio Voice Conference within AlphaSights' Audio Video and Web Conferencing approach to support global advisor-client connectivity across more than 100 countries.
AlphaSights implemented Twilio Programmable Voice conferences to provide a conference bridge that was embedded into its Speak platform. Developers executed a rapid proof of concept then promoted the integration to production, configuring programmatic conference bridging and call control capabilities to manage single-party advisor-client sessions and to instrument call signaling for operational monitoring.
The conference bridge integration into the Speak platform delivered full visibility into call metrics globally and improved call success rates, with telemetry surfaced into operational workflows for service delivery teams. Operational coverage explicitly spans 100 plus countries, reflecting global call routing and monitoring requirements within AlphaSights’ service delivery and operations functions.
Engineering ownership of the rollout was developer led, moving from rapid POC to production with configuration and instrumentation handled in-house. AlphaSights reported a reduction in conference calling costs of about 80 percent and cited improved call success rates and consolidated global call metrics as core outcomes of the Twilio Voice Conference implementation.
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MercadoLibre Argentina | Retail | 12043 | $3.8B | Argentina | Twilio | Twilio Voice Conference | Audio Video and Web Conferencing | 2016 | n/a |
In 2016 MercadoLibre Argentina implemented Twilio Voice Conference as part of an Audio Video and Web Conferencing deployment to add click-to-call capabilities within its Help Portal, supporting customer service and CRM workflows. The implementation connected portal users to local contact-center agents using conference lines and targeted coverage across Latin America, aligning the project with the customer service CRM process area.
The deployment used Twilio Programmable Voice and Twilio WebRTC to enable in-browser click-to-call and conference bridging, and included configured call controls for agents and customers. Twilio Voice Conference was configured to surface CRM data alongside active calls, enabling agent call controls to be tied to customer records and interaction context.
Integrations explicitly included CRM data synchronization with call sessions, and the program leveraged in-country phone numbers to maintain local presence across markets. The rollout consolidated regional provisioning of voice services, centralizing number provisioning and trunking arrangements to support multi-country operations while keeping per-country dialing and numbering intact.
Operational coverage focused on contact-center agent workflows across Latin America and the Help Portal customer touchpoint, with the solution embedded into customer service and CRM operations. Outcomes cited in the implementation include improved NPS and a majority shift of users toward voice and chat channels, with additional benefits from in-country numbers and consolidated regional provisioning.
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Smith.ai | Professional Services | 120 | $25M | United States | Twilio | Twilio Voice Conference | Audio Video and Web Conferencing | 2024 | n/a |
In 2024, Smith.ai implemented Twilio Voice Conference as a core component of its Audio Video and Web Conferencing capability. The deployment is part of Smith.ai’s communications stack that supports its live chat, virtual receptionist, and sales outreach services, and it is integrated alongside Twilio Programmable Messaging and Twilio Programmable Voice to maintain continuous 24/7/365 coverage and automated workflow orchestration.
Twilio Voice Conference was provisioned on Twilio’s cloud communications platform to provide multi-party conferencing, call bridging, and session management functions typical of Audio Video and Web Conferencing solutions. Configuration emphasis targeted agent-facing conferencing workflows, automated escalation and session handoffs between virtual receptionists and human agents, and orchestration across voice and messaging channels to preserve conversational context.
Operationally the implementation impacts customer support and sales functions, enabling Smith.ai to consolidate real-time voice conferencing into its agent productivity framework. Integrations explicitly include Twilio Programmable Messaging, Twilio Programmable Voice, and Twilio Conferencing, and the implementation supports Smith.ai’s stated goals of automating its workflow and bolstering agent productivity while delivering uninterrupted service.
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Education | 31987 | $11.6B | United States | Twilio | Twilio Voice Conference | Audio Video and Web Conferencing | 2014 | n/a |
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