Buenos Aires, C1264AAK,
Argentina
MercadoLibre Argentina Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by MercadoLibre Argentina and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12043 MercadoLibre Argentina employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MercadoLibre Argentina has purchased the following applications: New Relic AI Monitoring for AI Model Deployment and Monitoring in 2023, Twilio Voice Conference for Audio Video and Web Conferencing in 2016, BugSnag for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MercadoLibre Argentina is running and its propensity to invest more and deepen its relationship with New Relic , Twilio , BugSnag or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MercadoLibre Argentina revenues, which have grown to $3.82 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MercadoLibre Argentina intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic AI Monitoring | AI Model Deployment and Monitoring | AI Development | n/a | 2023 | 2023 |
In 2023 MercadoLibre Argentina standardized on New Relic and implemented New Relic AI Monitoring to extend end-to-end observability across its e-commerce and payments platforms. The implementation aligns with a company-wide observability strategy intended to ensure uptime and consistent operational metrics for millions of users across Latin America.
New Relic AI Monitoring was deployed to capture telemetry across application, infrastructure, and machine learning model layers consistent with the AI Model Deployment and Monitoring category. Configuration emphasized model performance monitoring, anomaly detection, latency profiling, instrumentation of traces and logs, and real-time alerting workflows to surface model drift and production inference issues.
Operational scope covered market-facing commerce and payments services and was integrated into engineering and product team workflows, providing centralized dashboards and contextual traces for incident response. The New Relic AI Monitoring application unified metric, trace, and log streams to create correlated observability across microservices and ML inference paths.
Governance and rollout focused on standardized instrumentation patterns, alert runbooks, and role-based access controls to align SRE and product team responsibilities with monitoring workflows. The deployment supports AI Model Deployment and Monitoring use cases for model health, inference latency, and anomalous behavior detection while aligning with MercadoLibre Argentina’s stated aim to maintain uptime and consistent operational metrics.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Twilio | Legacy | Twilio Voice Conference | Audio Video and Web Conferencing | Collaboration | n/a | 2016 | 2016 |
In 2016 MercadoLibre Argentina implemented Twilio Voice Conference as part of an Audio Video and Web Conferencing deployment to add click-to-call capabilities within its Help Portal, supporting customer service and CRM workflows. The implementation connected portal users to local contact-center agents using conference lines and targeted coverage across Latin America, aligning the project with the customer service CRM process area.
The deployment used Twilio Programmable Voice and Twilio WebRTC to enable in-browser click-to-call and conference bridging, and included configured call controls for agents and customers. Twilio Voice Conference was configured to surface CRM data alongside active calls, enabling agent call controls to be tied to customer records and interaction context.
Integrations explicitly included CRM data synchronization with call sessions, and the program leveraged in-country phone numbers to maintain local presence across markets. The rollout consolidated regional provisioning of voice services, centralizing number provisioning and trunking arrangements to support multi-country operations while keeping per-country dialing and numbering intact.
Operational coverage focused on contact-center agent workflows across Latin America and the Help Portal customer touchpoint, with the solution embedded into customer service and CRM operations. Outcomes cited in the implementation include improved NPS and a majority shift of users toward voice and chat channels, with additional benefits from in-country numbers and consolidated regional provisioning.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BugSnag | Legacy | BugSnag | Application Performance Management | ITSM | n/a | 2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Data Migration | PaaS |
|
2023 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Backup as a Service (BaaS) | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Database Management | IaaS |
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2014 | 2014 |
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