List of UKG Pro Gaming (formerly UKG Dimensions Gaming) Customers
Weston, 33326, FL,
United States
Since 2010, our global team of researchers has been studying UKG Pro Gaming (formerly UKG Dimensions Gaming) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UKG Pro Gaming (formerly UKG Dimensions Gaming) for Casino Management System from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UKG Pro Gaming (formerly UKG Dimensions Gaming) for Casino Management System include: MGM Resorts, a United States based Leisure and Hospitality organisation with 58000 employees and revenues of $16.16 billion, Boyd Gaming, a United States based Leisure and Hospitality organisation with 16129 employees and revenues of $3.74 billion, Resorts World Las Vegas, a United States based Leisure and Hospitality organisation with 1000 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using UKG Pro Gaming (formerly UKG Dimensions Gaming), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boyd Gaming | Leisure and Hospitality | 16129 | $3.7B | United States | UKG | UKG Pro Gaming (formerly UKG Dimensions Gaming) | Casino Management System | 2023 | n/a |
In 2023, Boyd Gaming deployed UKG Pro Gaming (formerly UKG Dimensions Gaming) to centralize scheduling and workforce management across its properties. The implementation leverages the Virtual Roster and UKG workforce scheduling modules within the Casino Management System category to standardize rostering and labor allocation for casino and hospitality shifts.
Deployment was staged across multiple properties with configuration focused on Virtual Roster scheduling rules, shift templates, roster automation, and exception handling to support property-level operations and workforce planners. UKG Pro Gaming was configured to manage recurring shift patterns, on-call pools, and rule-based staffing windows, aligning scheduling workflows with casino operational needs and labor policies.
Operational scope emphasizes property operations, frontline scheduling, and HR timekeeping handoffs, with rollout activities driven by property-by-property adoption and centralized scheduling policy governance. Governance changes included standardizing rostering rules and manager approval workflows to unify scheduling practices across sites, while training and change management were applied as part of the phased rollouts.
Early rollouts beginning in 2023 reported measurable reductions in FTE at completed properties, indicating labor optimization outcomes at implemented sites. Boyd Gaming continues to expand UKG Pro Gaming across additional properties to extend centralized scheduling and workforce management capabilities.
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MGM Resorts | Leisure and Hospitality | 58000 | $16.2B | United States | UKG | UKG Pro Gaming (formerly UKG Dimensions Gaming) | Casino Management System | 2021 | n/a |
In 2021, MGM Resorts implemented UKG Pro Gaming, formerly UKG Dimensions Gaming, to standardize scheduling, payroll, and compliance across gaming, hospitality, and food and beverage operations. The deployment used the Casino Management System to unify workforce processes across properties in the United States and Macau.
The implementation concentrated on workforce management, scheduling, and payroll modules within UKG Pro Gaming. Configuration emphasized real-time labor visibility, centralized shift scheduling, and payroll time capture to support the mixed hourly and salaried staffing patterns typical in casino-resort operations.
Operational coverage spanned gaming floors, hotel operations, restaurants, and back-of-house F&B services, aligning scheduling and payroll across those business functions. Coverage included both guest-facing and operational teams, ensuring consistent timekeeping and shift management across property types.
Governance changes centralized scheduling rules and compliance controls under a common operational policy, standardizing timekeeping, labor rules, and approval workflows across properties. Rollout sequencing focused on aligning scheduling policies and payroll governance to property operations to reduce variability in labor administration.
Reported outcomes included improved real-time visibility into labor and shift coverage, and reduced payroll and compliance risk as stated in the source. UKG Pro Gaming was positioned to provide consolidated workforce orchestration across MGM Resorts casino and hospitality functions.
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Resorts World Las Vegas | Leisure and Hospitality | 1000 | $250M | United States | UKG | UKG Pro Gaming (formerly UKG Dimensions Gaming) | Casino Management System | 2021 | n/a |
In 2021, Resorts World Las Vegas deployed UKG Pro Gaming, formerly UKG Dimensions Gaming, as a Casino Management System to manage workforce scheduling during the resort opening. The initial implementation centered on UKG Virtual Roster, part of UKG's gaming and casino workforce offerings, and was executed as a rapid property level rollout to meet grand opening staffing needs.
UKG Virtual Roster delivered core scheduling, roster management, and shift bid capabilities configured for hourly work patterns across table games, housekeeping, food and beverage, security and other operational departments. Configuration emphasized rostering logic, automated bid windows, and schedule publication workflows to align front line staffing with opening day schedules, leveraging the UKG Pro Gaming workforce management modules for centralized schedule control.
Operational scope was property wide at Resorts World Las Vegas, with governance focused on rapid configuration, local schedule ownership by departmental managers, and alignment of shift bid processes with on property operations. The deployment is documented in public workforce management practitioner profiles as supporting grand opening staffing and shift bid processes.
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