About the Customer
MGM Resorts International is a global hospitality and entertainment company operating destination resorts in Las Vegas, Mississippi, New Jersey and Detroit, including Bellagio, MGM Grand, Mandalay Bay, and The Mirage.
Scope and Challenges
With over 62,000 employees in the U.S. alone, MGM Resorts needed a workforce management solution that could provide valuable insight into operations and compliance. But perhaps, more importantly, they needed a solution that would serve their complex scheduling and payroll needs across all functions and locations of their business — from gaming and hospitality to retail and food and beverage.
Outcome and Implications
With powerful scheduling, payroll, and compliance tools from Kronos, MGM Resorts was able to gain greater insight into their complex workforce and business operations to schedule the right person with the right skills at the right time. With 24/7 anytime, anywhere access to employee data, the organization was able to better serve employees — in turn, providing better service to guests. Real-time information and automated payroll tools made it possible to reduce errors and deliver the perfect paycheck. Compliance risk was greatly reduced with automated alerts to better manage union rules and requirements, license renewals, and tip policies.
Kronos® helped MGM Resorts better manage their complex workforce with real-time data and tools to improve scheduling, payroll, and compliance.
- Workforce Scheduler
- Workforce Payroll
- Compliance Tools
“Getting visibility into the workforce is probably the most powerful thing that we can get [with Kronos]. The 24/7 access managers have to employee data really gives them the greatest opportunity to make sure they have the right people, doing the right job, at the right time.” - said Diane Gonzales, VP of Finance Shared Services.
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