Apps Run The World

MGM Resorts International Digital Transformation Initiatives

Apps Run The World

About the Customer

MGM Resorts International is a global hospitality and entertainment company operating destination resorts in Las Vegas, Mississippi, New Jersey and Detroit, including Bellagio, MGM Grand, Mandalay Bay, and The Mirage.

Scope and Challenges

With over 62,000 employees in the U.S. alone, MGM Resorts needed a workforce management solution that could provide valuable insight into operations and compliance. But perhaps, more importantly, they needed a solution that would serve their complex scheduling and payroll needs across all functions and locations of their business — from gaming and hospitality to retail and food and beverage.

Outcome and Implications

With powerful scheduling, payroll, and compliance tools from Kronos, MGM Resorts was able to gain greater insight into their complex workforce and business operations to schedule the right person with the right skills at the right time. With 24/7 anytime, anywhere access to employee data, the organization was able to better serve employees — in turn, providing better service to guests. Real-time information and automated payroll tools made it possible to reduce errors and deliver the perfect paycheck. Compliance risk was greatly reduced with automated alerts to better manage union rules and requirements, license renewals, and tip policies.

Kronos® helped MGM Resorts better manage their complex workforce with real-time data and tools to improve scheduling, payroll, and compliance.

- Workforce Scheduler

  • Schedule thousands of employees across multiple business functions and locations
  • Align the right employees with the right skills at the right time in the right location

- Workforce Payroll

  • Manage multiple payroll requirements for job type, location, and classification
  • Manage 38,000 pay rules to comply with union bargaining agreements

- Compliance Tools

  • Manage union regulations with 55 bargaining agreements
  • Apply compliance rules for fair payment of employee tips
  • Comply with Gaming Control Board regulations


“Getting visibility into the workforce is probably the most powerful thing that we can get [with Kronos]. The 24/7 access managers have to employee data really gives them the greatest opportunity to make sure they have the right people, doing the right job, at the right time.” - said Diane Gonzales, VP of Finance Shared Services.

3600 Las Vegas Boulevard South
Las Vegas, 89109 , NV
+1 702-693-7120
Industry Employees Revenue
Leisure and Hospitality Subscribe Subscribe

Enterprise Software & Cloud Applications Purchased by MGM Resorts International

Vendor Old Product New Product Function Market Users VAR/SI When Live
Adobe Systems Legacy Applications Adobe Marketing Cloud (ex Omniture) Digital Marketing Automation Platform CRM n/a n/a 2016 2016
Subscribe Subscribe Subscribe Human Capital Management HCM Subscribe Subscribe 2017 2018

IT Decision Makers and Key Stakeholders at MGM Resorts International

First Name Last Name Title Email Phone
Subscribe Subscribe Vice President Finance Shared Services Center Subscribe Subscribe
Subscribe Subscribe VP & CFO Corporate HR Shared Services Subscribe Subscribe