MGM Resorts
3600 Las Vegas Boulevard South,
Las Vegas, 89109, NV,
United States
Las Vegas, 89109, NV,
United States
1 702-693-7120
Leisure and Hospitality
MGM Resorts Technographics
MGM Resorts Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MGM Resorts and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 58000 MGM Resorts employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MGM Resorts has purchased the following applications: Corpay AP Automation for AP Automation in 2016, Phenom Talent CRM for Candidate Relationship Management in 2017, Neocase HR Automation for Business Process Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MGM Resorts is running and its propensity to invest more and deepen its relationship with Corpay, a Fleetcore Company , Coupa Software , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MGM Resorts revenues, which have grown to $16.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MGM Resorts intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MGM Resorts Tech Stack and Enterprise Applications
MGM Resorts ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Corpay, a Fleetcore Company | Legacy | Corpay AP Automation | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, MGM Resorts implemented Corpay AP Automation to centralize accounts payable workflows and supplier payment processes across its hospitality operations. The deployment targeted AP Automation capabilities with primary stakeholders in the Accounts Payable and Payroll organizations, emphasizing consistent supplier interactions and internal transaction visibility.
The implementation of Corpay AP Automation focused on supplier-facing payment capability, invoice capture and validation, configurable approval workflows, and automated payment execution, reflecting standard AP Automation functional modules. The solution was delivered with user-centric interfaces to simplify supplier onboarding and accelerate information access for AP staff, aligning configuration with enterprise AP workflows and reporting needs.
Governance prioritized supplier experience and AP team usability, driving configuration choices and reporting access during rollout. As stated by Juli Smith, Executive Director Accounts Payable & Payroll, "A top priority when we selected Nvoicepay was user experience, both from the supplier perspective and for my AP team. Nvoicepay is very simple to use, and it's easy to get information very quickly." This customer statement documents explicit positive outcomes for supplier usability and AP operational transparency following the Corpay AP Automation implementation.
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AP Automation | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2025 | 2025 |
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Expense Management | ERP |
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2016 | 2016 |
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MGM Resorts HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2017 | 2017 |
In 2017, MGM Resorts implemented Phenom Talent CRM to operationalize Candidate Relationship Management across its enterprise talent acquisition function. The deployment aligned Phenom capabilities with the MGM careers portal, with Phenom People powering the public careers site at https://careers.mgmresorts.com/global/en.
Phenom Talent CRM was configured to manage talent pools, candidate engagement workflows, and recruiter-facing CRM workflows, reflecting standard Candidate Relationship Management capabilities. The implementation emphasized candidate segmentation, nurture campaign orchestration, and profile intelligence to support recruiting and employer branding activities.
Integration surface included the public careers site where Phenom People handles candidate capture and profile synchronization, enabling continuous engagement between the career portal and the CRM. Operational coverage focused on corporate talent acquisition, recruiting teams, and employer brand management across MGM Resorts.
Governance centered on centralized candidate data governance and standardized recruiter workflows, with process changes to align sourcing, engagement, and talent pool stewardship under Phenom Talent CRM. Configuration and workflow orchestration prioritized consistent candidate touchpoints and recruiter adoption rather than bespoke point solutions.
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Core HR | HCM |
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2013 | 2013 |
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Employee Experience | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2011 | 2011 |
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Workforce Scheduling | HCM |
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2011 | 2011 |
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MGM Resorts ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Neocase Software | Legacy | Neocase HR Automation | Business Process Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, MGM Resorts implemented Neocase HR Automation to centralize HR shared services. The Business Process Management deployment consolidated HR Shared Services across its US and China operations, establishing a centralized operational model for employee inquiry handling and standardized request processing.
The implementation used Case Management, Knowledge Management and Business Process Management modules. Neocase HR Automation was configured to provide case intake and routing, a shared knowledge repository, SLA-driven workflows and process orchestration for core HR processes, reducing manual handoffs and enabling consistent request fulfillment across service lines.
Governance focused on centralized case triage, knowledge base governance and standardized ticket ownership across the HR Shared Services center. MGM Resorts reported savings of about $1.1M, a ~30% reduction in inbound employee requests and improved HR productivity following the rollout.
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Casino Management System | ERP Services and Operations |
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2021 | 2022 |
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Enterprise Asset Management | ERP Services and Operations |
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2013 | 2013 |
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Legal Practice Management | ERP Services and Operations |
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2022 | 2022 |
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Reservation and Booking Management | ERP Services and Operations |
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2021 | 2021 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2023 |
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Travel Management | ERP Services and Operations |
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2024 | 2024 |
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MGM Resorts Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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MGM Resorts Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Event Management | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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MGM Resorts Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2018 | 2018 |
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Contract Lifecycle Management | Content Management |
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2023 | 2023 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2020 | 2020 |
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MGM Resorts SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2019 | 2020 |
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MGM Resorts CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2023 | 2024 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2019 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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MGM Resorts EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2025 | 2025 |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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MGM Resorts ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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MGM Resorts Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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MGM Resorts TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2016 | 2016 |
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MGM Resorts PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2020 | 2020 |
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MGM Resorts IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Servers, Storage and Networking | IaaS |
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2016 | 2016 |
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MGM Resorts CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2015 | 2015 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2018 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at MGM Resorts
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President Finance Shared Services Center | VP | Finance | |
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VP & CFO Corporate HR Shared Services | VP | HR | |
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Executive Director - Business Intelligence Strategy | Director | IT | |
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Executive Director - Business Intelligence | Director | IT | |
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Executive Director – Big Data, BI & Data Warehousing | Director | IT | |
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Senior Vice President of Finance | VP | Finance | |
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Director - Financial Planning and Analysis | Director | Finance | |
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VP Finance Shared Services Center - Center Services | VP | Finance | |
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Chief Information Officer | CXO | IT | |
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Regional VP of Information Technology | VP | IT | |
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Executive Director of Global Procurement | Director | Procurement | |
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Vice President, Procurement PMO | VP | Procurement | |
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Executive Director - Strategic Sourcing - Global Procurement | Director | Procurement | |
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Executive Director Accounts Payable & Payroll | Director | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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CFO | CXO | Finance | |
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Vice President Information Management | VP | IT | |
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Vice President Human Resources | VP | HR | |
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Director of Workforce Management | Director | HR | |
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SVP Strategy and Transformation | VP | IT | |
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SVP & Chief Procurement Officer | CXO | Procurement | |
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Vice President of IT Services | VP | IT | |
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VP Talent Acquisition Strategy | VP | HR | |
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Director Talent Management | Director | HR | |
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Executive Director of Finance | Director | Finance | |
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Director - Tax | Director | Finance | |
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Tax Manager | Manager | Finance | |
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Tax Senior Manager | Manager | Finance | |
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Global Chief Information Officer | CXO | IT | |
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SVP, CISO | VP | IT | |
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Technical Director/Senior Architect - Software Engineering of Identity and Access Management | Director | IT | |
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Vice President, Identity & Access Management | VP | IT | |
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Executive Director Talent Acquisition | Director | HR | |
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Director, Talent Management | Director | HR | |
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Manager Executive Recruitment | Manager | HR | |
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Senior Talent Acquisition Partner | Manager | HR | |
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Executive V.P., General Counsel & Secretary | Manager | Finance | |
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Director of Employment and HR Compliance | Director | HR | |
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Executive Director - Compliance | Director | Finance | |
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Director of Contract Administration | Director | Finance | |
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Director of Government Affairs | Director | Finance | |
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Director of Risk Management | Director | Risk | |
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Executive Director of Compliance | Director | Finance | |
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Executive Director of Finance | Director | Finance | |
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Vice President Corporate Finance | VP | Finance | |
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Director of Corporate Finance | Director | Finance | |
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Director of Finance Systems | Director | IT | |
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Executive Director Supply Chain Business Services | Director | Supply Chain | |
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Senior Procurement Contract Manager | Manager | Procurement | |
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Procurement/Purchasing | Manager | Procurement | |
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Executive Director of ERP | Director | Finance | |
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Apps Being Evaluated by MGM Resorts Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MGM Resorts IT executives and key decision makers. This section highlights MGM Resorts's latest recorded technology evaluations, including SAP Global Trade Services (GTS) for Global Trade Management on 2025-11-12, Microsoft Dynamics 365 Business Central for ERP Financial on 2025-10-11, and NetDocuments for Document Management on 2025-05-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MGM Resorts digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-11-12 | MGM Resorts | Evaluated | SAP | SAP Global Trade Services (GTS) | Global Trade Management | SCM |
| 2025-10-11 | MGM Resorts | Evaluated | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP |
| 2025-05-08 | MGM Resorts | Evaluated | NetDocuments Software | NetDocuments | Document Management | Content Management |
| 2025-03-28 | MGM Resorts | Evaluated |
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Customer Support | CRM |
| 2025-01-22 | MGM Resorts | Evaluated |
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IT Service Management | ITSM |
| 2025-01-17 | MGM Resorts | Evaluated |
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Customer Experience | CRM |
| 2024-07-09 | MGM Resorts | Evaluated |
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Student Information | ERP Services and Operations |
FAQ - APPS RUN THE WORLD MGM Resorts Technographics
MGM Resorts is a Leisure and Hospitality organization based in United States,
with around 58000 employees and annual revenues of $16.16 billion.
MGM Resorts operates a diverse technology stack with applications such as
Corpay AP Automation, Phenom Talent CRM and Neocase HR Automation,
covering areas like AP Automation, Candidate Relationship Management and Business Process Management.
MGM Resorts has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Corpay, a Fleetcore Company, Phenom and Neocase Software.
MGM Resorts recently adopted applications including
Oracle Cloud ERP in 2025, Oracle Cloud EPM in 2025 and DerbySoft Travel Management in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MGM Resorts’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MGM Resorts’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MGM Resorts technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.