List of UKG Pro HR Service Delivery Customers
Weston, 33326, FL,
United States
Since 2010, our global team of researchers has been studying UKG Pro HR Service Delivery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UKG Pro HR Service Delivery for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UKG Pro HR Service Delivery for HR Service Delivery include: Hawaiian Airlines, a United States based Transportation organisation with 7108 employees and revenues of $2.64 billion, FullBloom, a United States based Non Profit organisation with 7800 employees and revenues of $385.0 million, SavATree, a United States based Professional Services organisation with 1800 employees and revenues of $365.0 million, Canvas Credit Union, a United States based Banking and Financial Services organisation with 700 employees and revenues of $296.0 million and many others.
Contact us if you need a completed and verified list of companies using UKG Pro HR Service Delivery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UKG Pro HR Service Delivery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canvas Credit Union | Banking and Financial Services | 700 | $296M | United States | UKG | UKG Pro HR Service Delivery | HR Service Delivery | 2023 | n/a |
In 2023, Canvas Credit Union implemented UKG Pro HR Service Delivery, deploying the UKG Pro HR Service Delivery instance to a public-facing HR portal reachable at https://canvascreditunion.efm.hrsd.ultipro.com. The deployment uses the vendor-hosted cloud instance provided by UKG and is positioned to manage employee-facing HR interactions through the organization website.
The implementation focuses on core HR Service Delivery capabilities common to the category, including centralized case management, a searchable knowledge base, a service catalog for HR requests, ticketing workflows, and automated routing to HR teams. UKG Pro HR Service Delivery was configured to provide employee self service access to request resolution and to streamline intake and assignment processes within HR operations.
Operational coverage centers on enterprise HR functions, supporting inquiries across onboarding, payroll-related questions, benefits administration and general employee case resolution, while remaining accessible to all employees via the public HR portal. No named third party integrations were provided in the source, the configuration therefore emphasizes vendor-hosted delivery and browser-accessible service layers.
Governance and rollout were organized around centralizing HR service ownership and standardizing request lifecycles, with HR operations administering the portal and case management rules. The implementation positions Canvas Credit Union to consolidate inbound HR inquiries under the UKG Pro HR Service Delivery framework and to standardize workflows across HR teams.
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FullBloom | Non Profit | 7800 | $385M | United States | UKG | UKG Pro HR Service Delivery | HR Service Delivery | 2020 | n/a |
In 2020, FullBloom implemented UKG Pro HR Service Delivery to centralize HR service center operations across its three divisions and distributed school support footprint. UKG Pro HR Service Delivery is positioned as the core HR Service Delivery application supporting HR administrative workflows for onboarding, compliance, and employee data management.
The implementation concentrates on standard HR Service Delivery modules including onboarding management, background check coordination, certifications and licensure tracking, document management and reclassification, audit and compliance reporting, and case management for ticket and phone support. UKG Pro HR Service Delivery drives operational activities such as employee data updates, employment verifications, and scheduled audits, with configuration geared to document control and role based access in the UKG Document Manager.
The deployment explicitly leverages UKG Document Manager for centralized file handling and the job posting indicates operational alignment with Jobvite and UKG UltiPro for recruiting and HCM workflows, reflecting integrated recruiting to HR intake processes. Operational coverage extends to a centralized HR Service Center model supporting remote HR administrators who manage onboarding and compliance for staff working across over 1,100 school districts and three operating divisions.
Governance and process changes emphasize centralized ticket routing, phone line escalation, routine data audits, and document reclassification workflows to maintain compliance and data integrity. Day to day ownership sits within the centralized HR Service Center, with HR administrators responsible for audit preparation, certification renewal communications, and navigation of UKG Pro HR Service Delivery to resolve employee requests.
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Hawaiian Airlines | Transportation | 7108 | $2.6B | United States | UKG | UKG Pro HR Service Delivery | HR Service Delivery | 2023 | n/a |
In 2023, Hawaiian Airlines implemented UKG Pro HR Service Delivery to extend its mobile-first UKG Pro suite and provide frontline employees with anytime access to HR information, aligning with the company’s long standing UKG relationship. Hawaiian Airlines employs more than 7,000 people, including over 5,000 frontline workers such as pilots and guest service agents, and added this HR Service Delivery capability to support around-the-clock operations and non-traditional working hours.
The UKG Pro HR Service Delivery deployment emphasizes mobile-first self-service and a centralized knowledge base, enabling immediate access to HR policies and answers to routine questions. Configuration work focused on knowledge management, case intake, and automated routing so that more complex requests are forwarded to the appropriate person or team, while maintaining integration within the broader UKG Pro suite for hiring, onboarding, workforce management, and payroll functions that the airline already uses.
Operational coverage includes pilots, guest service agents, and other deskless frontline roles across Hawaiian Airlines’ 24/7 operations, providing a consistent HR Service Delivery experience for non-office employees. The implementation leverages standard HR Service Delivery workflows such as self-service case creation, knowledge article search, and escalation routing, keeping interactions mobile-accessible and aligned with workforce management and payroll processes already in place through UKG.
Governance for the capability is centered in HR service delivery leadership, with senior manager of HR service delivery Dylan Souza cited on the importance of tools that route complex requests and empower employees. Reported outcomes in the deployment narrative include faster access to answers via the knowledge base and automated routing of complex issues, enabling frontline employees to remain informed and focused on operational safety and guest service.
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Professional Services | 1800 | $365M | United States | UKG | UKG Pro HR Service Delivery | HR Service Delivery | 2023 | n/a |
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