List of Unisys Digital Workplace Customers
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Since 2010, our global team of researchers has been studying Unisys Digital Workplace customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Unisys Digital Workplace for Digital Workspace from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Unisys Digital Workplace for Digital Workspace include: Dell, a United States based Manufacturing organisation with 108000 employees and revenues of $95.60 billion, Henkel, a Germany based Consumer Packaged Goods organisation with 53000 employees and revenues of $23.00 billion, Flowserve, a United States based Manufacturing organisation with 16000 employees and revenues of $3.62 billion, Quantum, a United States based Professional Services organisation with 905 employees and revenues of $372.0 million and many others.
Contact us if you need a completed and verified list of companies using Unisys Digital Workplace, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Unisys Digital Workplace customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dell | Manufacturing | 108000 | $95.6B | United States | Unisys | Unisys Digital Workplace | Digital Workspace | 2019 | n/a |
In 2019, Dell implemented Unisys Digital Workplace to accelerate innovation and expand global support for customers in the digital world. The initiative aligned with Dell Technologies' objective to be number one in helping customers around the globe accelerate innovation and drive results, and it targeted field services, customer support and service delivery operations.
The implementation of Unisys Digital Workplace is categorized as Digital Workspace and concentrated on field service orchestration and workplace service delivery. The Unisys Digital Workplace deployment included Unisys Digital Workplace Services such as installation and de-install, corrective services, Field Change Orders and upgrades, supported by more than 1,200 field engineers trained in over 32 countries. The global field organization handles approximately 140,000 cases annually, with many incidents requiring mission critical response within four hours, underscoring a focus on rapid onsite and remote remediation.
Unisys operated as a strategic partner delivering data center transformation, private and hybrid cloud, workspace services and enterprise ready analytics to complement Dell Technologies products and extend a comprehensive IT solution set across customer environments. Operational coverage spanned global field engineering, customer support and OEM and IoT solutions, with explicit impacts on supply chain coordination, engineering change execution and support model orchestration.
Governance and process restructuring between Dell and Unisys emphasized supply chain process changes, incorporation of new engineering features and revised support model workflows driven by joint service delivery and Field Change Order practices. Outcomes reported in the engagement included accelerated ability and expanded global coverage to provide comprehensive technology, services and solutions to Dell Technologies and its customers, enabled customers to better compete with next generation innovative solutions, and reduced the cost and time to implement.
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Flowserve | Manufacturing | 16000 | $3.6B | United States | Unisys | Unisys Digital Workplace | Digital Workspace | 2020 | n/a |
In 2020, Flowserve implemented Unisys Digital Workplace as its global end-user support platform within the Digital Workspace category. The Unisys Digital Workplace deployment served as the primary IT touchpoint for approximately 17,000 users across more than 40 countries, aligning end-user support with Flowserve's manufacturing and field service operations.
The implementation encompassed service desk, field services, and network managed services capabilities, delivered in eight languages across six managed service centers. Unisys Digital Workplace was configured to provide centralized incident management, remote support workflows, and field service coordination to support manufacturing, service, and customer-facing functions.
Operational coverage included global IT operations and frontline service teams, positioning the platform as the first line of user interaction and support for Flowserve's distributed workforce. The deployment emphasized managed services delivery rather than disclosing direct integrations with other internal systems.
Governance and ongoing managed service provisioning were conducted by Unisys, which provided predictable, budgeted end-user support costs and service desk SLAs. The engagement exceeded its target first call resolution rate of 90 percent, and Flowserve IT leadership cited Unisys as the face of IT that allowed internal teams to focus on strategic activities.
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Henkel | Consumer Packaged Goods | 53000 | $23.0B | Germany | Unisys | Unisys Digital Workplace | Digital Workspace | 2020 | n/a |
In 2020, Henkel deployed Unisys Digital Workplace as a centralized Digital Workspace to accelerate digitization and strengthen relationships with customers and consumers. The Unisys Digital Workplace implementation was delivered by Unisys and combined Digital Workplace Services with Cloud and Infrastructure Services to address enterprise endpoint, network and data center needs.
The implementation configured Digital Workspace capabilities including a 24/7 multi-language service desk covering 13 languages, desktop management and support, and a Tec-Stop at Henkel headquarters for in person technology support, fault resolution and advice. The program also incorporated data center transformation services, endpoint security services and managed network services as part of the cloud and infrastructure portfolio.
Operational scope covered more than 53,000 end users across over 70 locations, handling approximately 35,000 queries per month, and supported business functions across IT service delivery, employee productivity and frontline consumer engagement workflows. The Unisys Digital Workplace application provided centralized incident management, desktop lifecycle management and escalation pathways tied to local Tec-Stop operations.
Governance emphasized continuous 24/7 support, multilingual service desk SLAs and a blended remote plus on-site support model, aligning service desk operations with endpoint security and network management for coordinated incident resolution. Outcomes reported by Henkel include improved end user satisfaction, enhanced employee productivity, higher resolution rates and reduced service delivery costs, with Henkel leadership noting the solution enables a modern workplace with secure innovative solutions.
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Professional Services | 905 | $372M | United States | Unisys | Unisys Digital Workplace | Digital Workspace | 2019 | n/a |
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