Dell
Dell Technographics
Dell Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 108000 Dell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Dell has purchased the following applications: FIS GETPAID for AR Automation in 2004, Workday Absence Management for Absence and Leave Management in 2017, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dell is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dell revenues, which have grown to $95.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dell Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2004 | 2004 |
In 2004, Dell implemented FIS GETPAID as an AR Automation solution to centralize accounts receivable workflows. The deployment positioned FIS GETPAID to support accounts receivable teams responsible for interpreting, analyzing and documenting problems or payment promises provided by the customer in GetPaid, establishing the application as the operational record for payment promise capture and exception intake.
Configuration emphasized AR Automation capabilities aligned with category expectations, including promise to pay tracking, exception management, cash application workflows, payment matching and ledger reconciliation. Operational governance assigned AR analysts the responsibility to log and document customer payment promises and related exceptions in FIS GETPAID, enforce role based access to sensitive payment records, and maintain timestamped audit trails so that the platform served as the single source of record for payment promise handling and dispute documentation.
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ERP Financial | ERP Financial Management |
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2006 | 2006 |
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ERP Financial | ERP Financial Management |
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2016 | 2017 |
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ERP Financial | ERP Financial Management |
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2012 | 2013 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2008 | 2008 |
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Payment Processing | ERP Financial Management |
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2016 | 2017 |
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Subscription and Recurring Billing | ERP Financial Management |
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2017 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2017 | 2017 |
In 2017 Dell implemented Workday Absence Management to support Absence and Leave Management across HR operations, assigning HRIS administration responsibility to an existing Fieldglass Administrator. The rollout encompassed Workday Leave of Absence and Workday Personal Data configuration while the administrator retained Fieldglass duties, consolidating leave and contingent workforce administration under a single HRIS owner.
Configuration work expanded leave of absence rules into new countries in tandem with the Workday Time Tracking and Absence Management roadmap, focusing on region specific entitlements, eligibility rules, and workflow orchestration. The team built Workday reports to enable robotic process automation between Workday and ServiceNow, and is leading efforts to share complex entitlement balances between Time Off and Leave of Absence modules within Workday.
Integrations explicitly included Fieldglass for contingent workforce management and ServiceNow for ticketing and automation, with consulting and support for integration updates as part of the LOA expansion projects. Operational scope emphasized multi country rollouts and cross functional impact across HR operations, time and attendance, and contingent workforce governance, including region specific Fieldglass solutions to address IR35 compliance functionality.
Governance centered on centralized HRIS administration for Workday Leave of Absence and Workday Personal Data, with configuration ownership, reporting standards, and integration change control coordinated by the HRIS Administrator. Implementation activities included designing rulesets, building reports to support automation, and coordinating integration updates while maintaining ongoing Fieldglass administration to preserve end to end leave and contingent worker compliance.
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Benefits Administration | HCM |
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2017 | 2017 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2017 | 2017 |
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Contingent Labor Management | HCM |
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2017 | 2018 |
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Core HR | HCM |
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2017 | 2017 |
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Diversity and Inclusion | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2017 | 2017 |
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Employee Recognition and Rewards Management | HCM |
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2018 | 2018 |
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HR Compliance | HCM |
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2014 | 2014 |
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HR Service Delivery | HCM |
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2016 | 2016 |
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HR Service Delivery | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2024 | 2024 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Talent Assessment | HCM |
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2019 | 2019 |
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Talent Assessment | HCM |
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2018 | 2018 |
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Talent Management | HCM |
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2020 | 2020 |
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Talent Management | HCM |
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2020 | 2020 |
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Talent Management | HCM |
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2019 | 2019 |
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Talent Sourcing | HCM |
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2017 | 2017 |
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Talent Sourcing | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Video Interviewing | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2019 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Dell implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management platform to architect field scheduling and dispatch using the Salesforce Field Service Lightning module. The engagement centered on designing scheduling rules, resource skill matching, and dispatch console workflows to support manufacturing service operations.
The architecture specified configuration of Field Scheduling and Dispatch capabilities, bulk case and work order creation pipelines, and a non agent case creation process using standard APIs. Case creation and collaboration for Service Cloud were designed using Salesforce Flow and Lightning Components to standardize service intake, escalation, and technician collaboration.
Integration design included a Salesforce Dispatch integration with ClickSoftware and complex interfaces to external systems for master data synchronization, routing inputs, and consolidated reporting. The design also defined interfaces for parts and time debriefs to external systems, combining API driven near real time calls with bulk extraction and reporting feeds to support downstream ERPs and analytics systems.
Governance work produced a migration roadmap to Salesforce Lightning Service Cloud, with recommended change control for master data, interface versioning, and phased rollout of scheduling and dispatch features. Operational scope covered service operations and field technician workflows within Dell Manufacturing, with governance focused on data ownership, integration validation, and staged deployment of Flow and Lightning Component based case handling.
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Lease Management | ERP Services and Operations |
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2016 | 2017 |
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Legal Practice Management | ERP Services and Operations |
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2014 | 2014 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ML and Data Science Platforms | AI Development |
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2017 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2012 | 2012 |
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Natural Language Processing | AI-Powered Application |
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2024 | 2024 |
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Natural Language Processing | AI-Powered Application |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Process Mining | Analytics and BI |
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2017 | 2017 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Event Management | Collaboration |
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2018 | 2018 |
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Event Management | Collaboration |
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2016 | 2016 |
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Online Meeting Scheduling | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2020 | 2020 |
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Document Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2013 | 2013 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Supply Chain Management | SCM |
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2015 | 2015 |
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Supply Chain Management | SCM |
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2015 | 2015 |
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Transportation Management | SCM |
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2016 | 2017 |
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Transportation Management | SCM |
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2019 | 2019 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2010 | 2010 |
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EPM | EPM |
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2018 | 2018 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Lifecycle Management | PLM and Engineering |
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2016 | 2016 |
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Product Lifecycle Management | PLM and Engineering |
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2018 | 2018 |
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Product Lifecycle Management | PLM and Engineering |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2015 |
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Sourcing | Procurement |
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2014 | 2015 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2016 | 2016 |
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2016 | 2016 |
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Risk Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2014 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2019 | 2019 |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2014 | 2014 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2015 | 2015 |
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Apps Development | PaaS |
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2019 | 2020 |
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Apps Development | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2024 | 2024 |
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Extract, Transform, and Load (ETL) | PaaS |
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2020 | 2020 |
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Extract, Transform, and Load (ETL) | PaaS |
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2015 | 2015 |
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Operating System (OS) | PaaS |
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2016 | 2016 |
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Robotic Process Automation | PaaS |
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2016 | 2017 |
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Test Automation Platform | PaaS |
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2007 | 2007 |
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IaaS
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2025 | 2025 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2016 | 2016 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2024 | 2024 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2020 | 2020 |
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Endpoint Management | CyberSecurity |
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2011 | 2011 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2010 | 2010 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2019 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Video Security Cameras | Physical Security |
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2014 | 2014 |
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Video Surveillance System | Physical Security |
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2010 | 2010 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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HRO (HR Outsourcing) | Professional Services |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Dell
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dell Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dell IT executives and key decision makers. This section highlights Dell's latest recorded technology evaluations, including Google Workspace (Formerly Google G-Suite) for Collaboration on 2025-03-20 and Workday Financial Management for ERP Financial on 2024-07-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dell digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Dell Technographics
Dell is a Manufacturing organization based in United States,
with around 108000 employees and annual revenues of $95.60 billion.
Dell operates a diverse technology stack with applications such as
FIS GETPAID, Workday Absence Management and Salesforce Field Service (ex ClickSoftware),
covering areas like AR Automation, Absence and Leave Management and Field Service Management.
Dell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Workday and Salesforce.
Dell recently adopted applications including
RealDefense SUPERAntiSpyware in 2025, Lepaya L&D Platform in 2024 and RWS Evolve in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dell’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dell’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dell technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.