List of unitQ Platform Customers
Burlingame, 94010, CA,
United States
Since 2010, our global team of researchers has been studying unitQ Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased unitQ Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using unitQ Platform for Customer Experience include: Udemy, a United States based Professional Services organisation with 1246 employees and revenues of $787.0 million, Dailypay, a United States based Professional Services organisation with 844 employees and revenues of $78.0 million, 88 Corner, a Indonesia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using unitQ Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The unitQ Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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88 Corner | Professional Services | 10 | $1M | Indonesia | unitQ | unitQ Platform | Customer Experience | 2023 | n/a | In 2023, 88 Corner implemented the unitQ Platform as part of its Customer Experience tooling to consolidate multilingual user feedback for its grocery delivery application across Latin America and North America. The implementation focused on ingesting app store reviews, social channel mentions and internal ticketing records to create a unified quality signal pipeline. Configuration emphasized the unitQ Monitor module to capture, normalize and classify feedback by issue type, language and severity, enabling automated prioritization and routing. The unitQ Platform was configured with dashboards and alerting to surface high-impact defects into product and support workflows. Standard text classification and signal aggregation capabilities were applied to reduce manual triage. Integrations included direct feeds from app stores, social channels and internal ticketing systems to support end to end visibility into user reported quality issues. Operational ownership sat with product management and customer support teams, with engineering consuming prioritized tickets into the product backlog. The deployment covered cross regional operations in Latin America and North America and handled multilingual content streams. Governance established a centralized quality review rhythm that translated unitQ Platform signals into a prioritized product roadmap and support triage process. The case study reports outcomes including fewer support tickets, improved app store ratings and a prioritized product roadmap. | |
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Dailypay | Professional Services | 844 | $78M | United States | unitQ | unitQ Platform | Customer Experience | 2022 | n/a | In 2022 Dailypay implemented the unitQ Platform as part of its Customer Experience tooling, deploying unitQ Monitor to consolidate user feedback from Zendesk, app stores, social, and other sources so product, support, and engineering teams could surface issues tied to account balances and paycheck support in the United States. The deployment centralized feedback ingestion and normalization into a single reporting layer to support cross‑functional triage and prioritization. Configuration centered on unitQ Monitor with inferred use of dashboards and alerting modules to classify and surface quality signals for immediate action. The implementation built category-aligned workflows for issue classification, signal scoring, and notification that enabled product and engineering teams to route defects and incidents into existing ticketing and remediation processes. Operational coverage included product management, customer support, and engineering within the United States, establishing a single source of truth for product quality and customer experience. The unitQ Platform implementation drove faster reaction times and reduced ticket volume according to the case study, supporting ongoing governance for feedback-to-fix workflows and prioritized issue resolution. | |
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Udemy | Professional Services | 1246 | $787M | United States | unitQ | unitQ Platform | Customer Experience | 2022 | n/a | In 2022, Udemy implemented unitQ Platform to centralize student and instructor feedback processing as part of its Customer Experience capabilities. The implementation positioned unitQ Platform as the primary feedback intelligence layer for multilingual user input across learning and instructor channels. The unitQ Platform was configured to deliver core modules for feedback classification, alerts, and dashboards, classifying roughly 77,000 monthly pieces of multilingual feedback. Classification workflows tagged feedback by issue type and severity, while alerting surfaced emerging trends for rapid triage and dashboards provided ongoing visibility for product and support teams. unitQ Platform integrates directly with Udemy's Zendesk instance, pushing classification tags back into Zendesk to enable skills based routing and to populate product and support dashboards. Operational coverage targeted both student and instructor feedback streams, enabling routed tickets and dashboard-driven investigation across support and product management functions. Governance and workflow changes focused on using tag driven routing and alert escalations to align support queues and product triage processes. Reported outcomes from the engagement include boosted app store ratings, reduced churn and fewer support tickets. |
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