List of UpGuard Trust Exchange Customers

UpGuard

238 Castro St,
Mountain View, 94041, CA,
United States

https://www.upguard.com/

1 888-882-3223

Professional Services

350

$65M

Since 2010, our global team of researchers has been studying UpGuard Trust Exchange customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased UpGuard Trust Exchange for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using UpGuard Trust Exchange for Survey and Questionnaire include: Riverside County, a United States based Government organisation with 25632 employees and revenues of $9.98 billion, Chemist Warehouse, a Australia based Retail organisation with 9500 employees and revenues of $3.00 billion, Morningstar, a United States based Banking and Financial Services organisation with 11115 employees and revenues of $2.28 billion and many others.

Contact us if you need a completed and verified list of companies using UpGuard Trust Exchange, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The UpGuard Trust Exchange customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Chemist Warehouse	Retail	9500	$3.0B	Australia	UpGuard	UpGuard Trust Exchange	Survey and Questionnaire	2023	n/a	In 2023, Chemist Warehouse implemented UpGuard Trust Exchange to scale third-party risk management across its Australian pharmacy network. The deployment used UpGuard Trust Exchange within the Survey and Questionnaire category to centralise vendor documentation and standardise assessment workflows across procurement, security, and compliance teams. The rollout focused on automating vendor questionnaires and creating a single source of truth for vendor evidence. The implementation configured dynamic questionnaires and questionnaire automation to replace manual form exchanges, and provisioned a Trust Page model as the centralised repository for vendor documents and attestations. Passive scanning was adopted to supplement questionnaire responses, enabling ongoing surface-level visibility into vendor posture while reducing reliance on point-in-time submissions. Functional capabilities implemented include automated request orchestration, conditional question logic, and evidence collection management consistent with Survey and Questionnaire platforms. Operational coverage extended across Chemist Warehouse's nationwide pharmacy network in Australia, supporting vendor onboarding, periodic reassessments, and continuous monitoring workflows. Governance changes aligned centralized ownership of third-party assessment processes within security and procurement, standardising response requirements and evidence submission through the UpGuard Trust Exchange Trust Page. The case study reports a reduction in vendor assessment time by approximately 75 percent following adoption of dynamic questionnaires and passive scanning.
Morningstar	Banking and Financial Services	11115	$2.3B	United States	UpGuard	UpGuard Trust Exchange	Survey and Questionnaire	2022	n/a	In 2022, Morningstar implemented UpGuard Trust Exchange to modernize its third-party risk management program in North America, using the application to support vendor assessments within the Survey and Questionnaire category. The deployment centered on a centralized, vendor-facing Trust Page and automated questionnaire workflows to improve how security documentation and assessment intake are collected and maintained. Morningstar configured UpGuard Trust Exchange to host consolidated security documents and to automate questionnaire delivery and response handling, leveraging Questionnaire AI capabilities to streamline evidence collection and reduce manual review work. The implementation emphasized automated assessment orchestration, template-based questionnaires, and a searchable repository of vendor attestations and controls documentation. Operational scope covered Morningstar’s vendor risk and security teams across North America, where the UpGuard Trust Exchange acted as the primary intake and documentation hub for vendor security posture evaluations. The platform was used to standardize assessment cadence, support vendor onboarding and continuous monitoring, and centralize communication between vendors and internal risk owners. Governance and process changes included centralizing questionnaire ownership and moving review workflows into the UpGuard Trust Exchange, which enabled a rapid scaling of assessments and faster decision cycles. As a result Morningstar increased vendors assessed by approximately 1300 percent and reduced review time to under 2 hours, reflecting measurable improvements in throughput and assessment velocity.
Riverside County	Government	25632	$10.0B	United States	UpGuard	UpGuard Trust Exchange	Survey and Questionnaire	2021	n/a	In 2021, Riverside County implemented UpGuard Trust Exchange to centralize third-party risk assessment within county procurement and IT risk functions. The deployment targeted visibility across approximately 5,000 external vendors and service providers, adopting a Survey and Questionnaire application model to streamline collection and evaluation of vendor security and compliance information. UpGuard Trust Exchange was configured to automate questionnaire issuance, enable continuous evidence collection, and orchestrate assessment workflows, shifting away from periodic manual survey cycles toward continuous monitoring. Functional capabilities implemented included automated questionnaire workflows, continuous monitoring for real-time vendor signals, and centralized assessment orchestration to prioritize investigative follow-up. Operational coverage focused on procurement and IT risk teams countywide, providing a single inventory and assessment record for each vendor to support contract reviews and risk-driven procurement decisions. The implementation provided real-time visibility into vendor posture across security and compliance domains for roughly 5,000 vendor records. Governance was updated to centralize assessment stewardship and reduce manual handoffs, with assessment turnaround compressing from days to minutes and centralized reporting enabling faster risk triage. The deployment consolidated vendor assessment workflows within UpGuard Trust Exchange, moving reliance away from static questionnaires and enabling continuous monitoring for ongoing procurement and IT risk management.

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