List of Urbanise FM Customers
Sydney, 2060, NSW,
Australia
Since 2010, our global team of researchers has been studying Urbanise FM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Urbanise FM for Facility Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Urbanise FM for Facility Management include: Emrill, a United Arab Emirates based Professional Services organisation with 7600 employees and revenues of $2.80 billion, Sodexo Australia, a Australia based Professional Services organisation with 5000 employees and revenues of $700.0 million, Sibca United Arab Emirates, a United Arab Emirates based Construction and Real Estate organisation with 1200 employees and revenues of $100.0 million, Melbourne Racing Club, a Australia based Leisure and Hospitality organisation with 2000 employees and revenues of $81.0 million and many others.
Contact us if you need a completed and verified list of companies using Urbanise FM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Urbanise FM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Emrill | Professional Services | 7600 | $2.8B | United Arab Emirates | Urbanise | Urbanise FM | Facility Management | 2015 | n/a | In 2015, Emrill deployed Urbanise FM to run an e services storefront, asset and energy monitoring, and fulfilment capabilities across its UAE Facility Management operations. The implementation configured Urbanise FM modules for service catalog and online ordering, asset condition and energy monitoring, and fulfilment workflows to coordinate field service execution and contract-level service delivery. Urbanise FM was used as the central application for orchestrating service capture, asset lifecycle records, and energy consumption monitoring across sites. Operational governance was adjusted to route orders from the e services storefront into automated fulfilment queues and synchronized asset records, restructuring workflows to improve service capture and field execution. Emrill reported outcomes in a 2016 Urbanise case study showing a 210% increase in recurring revenue, movement to 25%+ gross margin, a reduction in cycle times of approximately 40%, and an increase in capture of additional revenue opportunities by about 60%. | |
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Melbourne Racing Club | Leisure and Hospitality | 2000 | $81M | Australia | Urbanise | Urbanise FM | Facility Management | 2024 | n/a | In 2024 Melbourne Racing Club implemented Urbanise FM, an Asset Management System in the Facility Management category. The selection followed a rigorous RFP process and targets the Club’s Property, Plant and Equipment portfolio across its event precincts and hospitality venues, supporting approximately 2,000 staff and servicing over 2 million annual patrons. Urbanise FM was deployed to provide core asset management capabilities including a centralized asset register, lifecycle management, preventive maintenance scheduling, work order management, condition-based maintenance workflows, and data analytics for maintenance planning. The Urbanise FM Asset Management System is positioned to enable standardization of maintenance procedures and to support accountability and asset stewardship across functional teams. The initial deployment scope covers on-course Raceday and Non Raceday operations and associated hotel venues, with MRC going live in May 2024 on their first venue. The rollout is described as scalable to MRC’s broader and diverse portfolio of assets, aligning the Facility Management platform with multiple venues and event-driven operational rhythms. Governance and process changes were driven by objectives to promote asset management leadership, foster organizational accountability, and embed a culture of continuous improvement. The implementation was framed to create a holistic lifecycle approach to asset management, improve data-driven decision making for maintenance and upgrades, and institutionalize workflows for proactive maintenance planning. MRC and Urbanise positioned the Urbanise FM implementation to enhance service delivery through better maintained assets and streamlined operations, with explicit expectations of improved operational efficiency and a heightened focus on proactive asset maintenance. The project announcement and project manager commentary cite the system as a strategic enabler for maintaining assets to support high-quality patron and guest experiences. | |
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Sibca United Arab Emirates | Construction and Real Estate | 1200 | $100M | United Arab Emirates | Urbanise | Urbanise FM | Facility Management | 2022 | n/a | In 2022, Sibca United Arab Emirates began using Urbanise FM as its CAFM solution to centralise asset management, automate reactive and planned maintenance, and improve SLA and KPI tracking across its Middle East operations. The deployment targeted facilities functions within a construction and real estate operating model, supporting field maintenance crews and site facilities teams for an organization of roughly 1200 employees. Urbanise FM was configured to establish a single asset register and to operationalize work order management workflows, covering reactive maintenance, planned maintenance scheduling, and performance measurement. The implementation included dashboarding for SLA compliance and KPI visibility, and the configuration of an e services storefront to provide a customer facing intake channel and enhance job transparency. Operational coverage is described as regional, spanning Sibca United Arab Emirates Middle East operations, and the solution supports business functions including facilities management, maintenance execution, and customer service interactions. The Urbanise FM deployment emphasized mobile friendly work order processing and centralized performance reporting to unify site level data streams within a single Facility Management platform. Governance and process alignment accompanied the mid 2022 rollout, with standardization of maintenance workflows and KPI definitions to ensure consistent SLA tracking across sites. Urbanise FM has been credited with improved job visibility, enhanced performance measurement, and higher customer satisfaction since the mid 2022 deployment. | |
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Professional Services | 5000 | $700M | Australia | Urbanise | Urbanise FM | Facility Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating Urbanise FM
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