List of UserZoom QXscore Customers
San Francisco, 94107, CA,
United States
Since 2010, our global team of researchers has been studying UserZoom QXscore customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UserZoom QXscore for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UserZoom QXscore for Customer Experience include: Aviva Insurance, a United Kingdom based Insurance organisation with 24364 employees and revenues of $40.87 billion, Kimberly-Clark, a United States based Consumer Packaged Goods organisation with 38000 employees and revenues of $20.06 billion, Banco Sabadell, a Spain based Banking and Financial Services organisation with 18985 employees and revenues of $4.82 billion and many others.
Contact us if you need a completed and verified list of companies using UserZoom QXscore, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UserZoom QXscore customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aviva Insurance | Insurance | 24364 | $40.9B | United Kingdom | UserTesting | UserZoom QXscore | Customer Experience | 2021 | n/a |
In 2021 Aviva Insurance participated in UserZoom/UserTesting’s UK Life Insurance Digital Experience Study and used UserZoom QXscore to benchmark its digital channels. The engagement was fielded in November 2021 across insurance digital channels in the United Kingdom and evaluated usability, trust, appearance and loyalty. Aviva’s site earned a top QXscore of 79 in benchmarking against peers, a quantitative Customer Experience metric provided by UserZoom QXscore.
The implementation centered on the UserZoom QXscore benchmarking capability, applying standardized experience scoring and usability assessment modules to measure customer journeys and digital touchpoints. Operational coverage was oriented to digital product and customer experience teams responsible for UK insurance channels, using QXscore outputs to highlight digital experience strengths and opportunities relative to competitors. Governance and workflow integration focused on incorporating QXscore benchmarking into competitive reporting and UX prioritization, with findings used to inform design and optimization roadmaps.
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Banco Sabadell | Banking and Financial Services | 18985 | $4.8B | Spain | UserTesting | UserZoom QXscore | Customer Experience | 2024 | n/a |
In 2024, Banco Sabadell deployed UserZoom QXscore to standardize digital quality measurement across its retail online banking flows. The initiative is cataloged in the Customer Experience category and was mandated as the release gate for digital channel updates in Spain, requiring a minimum QXscore of 85 before production release.
UserZoom QXscore was configured as a centralized benchmark and scoring framework to evaluate usability, task completion, and overall experience across web and mobile banking journeys. The implementation established a repeatable assessment process with a formal acceptance threshold, embedding score-based validation into sprint and release rhythms to support UX evaluation and release readiness.
The program targeted FinServ digital channels in Spain and encompassed more than 500 tests in the prior year, with explicit emphasis on online account opening and other core customer journeys. Banco Sabadell positioned UserZoom QXscore as an operational standard for product, UX, and engineering teams, using the score to prioritize remediation and inform backlog decisions.
Governance required a minimum QXscore of 85 to pass release, and the mandated use of UserZoom QXscore accelerated time to market by 50 percent while driving higher digital adoption and improved online account openings. The deployment framed the QXscore as a single source of truth for digital quality, aligning testing cadence, acceptance criteria, and cross functional accountability.
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Kimberly-Clark | Consumer Packaged Goods | 38000 | $20.1B | United States | UserTesting | UserZoom QXscore | Customer Experience | 2022 | n/a |
In 2022, Kimberly-Clark implemented UserZoom QXscore to create a single UX metric for its B2B website under the Customer Experience category. The Professional Division ran the program across the U.S. and Americas, aligning customer experience and digital experience teams to standardize measurement of task outcomes and attitudinal signals.
The implementation configured UserZoom QXscore to combine task success outcomes with attitudinal survey responses into a composite QXscore metric. Functional capabilities focused on task success measurement, time on task instrumentation, and attitudinal scoring, with standardized task scenarios and survey templates to ensure consistent UX telemetry across buyer journeys.
Operational coverage targeted the customer experience and digital experience organizations in the Americas, with reporting and scorecarding established to align product, UX, and marketing stakeholders. Governance centered on a centralized QXscore KPI used for prioritization and recurring measurement cycles, enabling stakeholders to compare task-level behavioral signals with self reported attitudes.
The program produced explicit, reported outcomes, delivering a 19% increase in task success rate and a 36% reduction in time on task, results Kimberly-Clark used to demonstrate UX impact on business outcomes. UserZoom QXscore served as the single UX metric linking behavioral task metrics and attitudinal feedback for the B2B site.
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