List of UserZoom Customers
UserTesting
11100 NE 8th St. Suite 320,
Bellevue, 98004, WA,
United States
Bellevue, 98004, WA,
United States
1 888-877-1882
Professional Services
1000
$250M
Since 2010, our global team of researchers has been studying UserZoom customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased UserZoom for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using UserZoom for Customer Experience include: Lenovo, a Hong Kong based Manufacturing organisation with 72000 employees and revenues of $69.08 billion, Intel, a United States based Manufacturing organisation with 88400 employees and revenues of $53.10 billion, PayPal, a United States based Banking and Financial Services organisation with 24400 employees and revenues of $31.80 billion, Volkswagen Financial Services Germany, a Germany based Banking and Financial Services organisation with 7311 employees and revenues of $26.01 billion, Freddie Mac, a United States based Banking and Financial Services organisation with 8004 employees and revenues of $21.20 billion and many others.
Contact us if you need a completed and verified list of companies using UserZoom, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The UserZoom customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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5K$ Jobs | Professional Services | 10 | $1M | Singapore | UserTesting | UserZoom | Customer Experience | 2020 | n/a |
In 2020, 5K$ Jobs implemented UserZoom for Customer Experience on its public website, instrumenting the job listing site to collect behavioral and attitudinal UX data. The deployment placed UserZoom scripts and feedback widgets across key site pages on https://www.k12jobspot.com/, enabling usability testing and qualitative feedback capture within the live production site.
Configuration emphasized Customer Experience workflows native to UserZoom, including in-page surveys, task-based usability testing, and consolidated analytics dashboards for qualitative session feedback. Operational use was centered on product and marketing functions for continuous UX insight, with governance oriented around scheduled review cycles of session results and prioritized content and navigation adjustments driven by the UserZoom reporting.
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Acima | Banking and Financial Services | 832 | $168M | United States | UserTesting | UserZoom | Customer Experience | 2022 | n/a |
In 2022, Acima deployed UserZoom to support its Customer Experience initiatives on the public Acima website. UserZoom was implemented as a web-based research and usability platform to capture on-site feedback and structured task-based testing across customer journeys.
The implementation leverages core UserZoom capabilities commonly used for Customer Experience, including moderated and unmoderated usability studies, intercept surveys, task completion workflows, and experience analytics to surface qualitative and quantitative signals. Configuration emphasized web instrumentation and scripted test flows, with participant tasks and survey logic tailored to evaluate application flows and storefront interactions.
Operational coverage focused on digital product, UX design, marketing, and customer support teams who consume UserZoom outputs to prioritize design fixes and product backlog items. Governance was organized around a centralized CX practice that schedules recurring research sprints and routes findings into the product development lifecycle, establishing regular cadence between research, design, and engineering.
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Aer Lingus UK | Transportation | 188 | $128M | United Kingdom | UserTesting | UserZoom | Customer Experience | 2016 | n/a |
In 2016, Aer Lingus UK implemented UserZoom on its public website to formalize digital research activities and strengthen Customer Experience visibility. The deployment brought UserZoom into the airline's web UX toolkit to support systematic usability testing of online booking and information flows.
UserZoom was configured to run remote usability testing and unmoderated studies alongside experience surveys, capturing task completion metrics, qualitative session recordings, and panel responses. The implementation emphasized task-based analytics and moderated session capture to inform iterative design decisions and prioritize web experience fixes.
Operational ownership aligned with digital product and customer experience teams, with usage concentrated on website workflows such as fare search, booking funnels, and informational pages. Studies were scheduled as part of sprint cycles and product refinements, providing continuous input to UX design, product management, and online marketing stakeholders.
Governance focused on establishing repeatable research processes, centralized study design standards, and participant recruitment protocols to ensure consistent data quality. The UserZoom deployment acted as an embedded UX research capability for Aer Lingus UK, enabling structured customer feedback loops across web channels.
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Alexander McQueen USA | Retail | 400 | $50M | United States | UserTesting | UserZoom | Customer Experience | 2017 | n/a |
In 2017, Alexander McQueen USA implemented UserZoom as a Customer Experience application on its public website. The deployment focused on capturing site level user feedback and usability data from the United States e commerce storefront, enabling structured research for digital product and UX teams.
UserZoom was embedded into the website to support remote and in situ user research workflows. Functional capabilities implemented included task based usability testing, intercept surveys, behavioral analytics and centralized reporting dashboards, consolidating attitudinal and behavioral insight within the UserZoom platform.
Operational scope covered the Alexander McQueen USA e commerce site and supported product management, user experience and digital merchandising stakeholders, with processes to surface research findings into design and optimization workflows. Governance emphasized centralized access to study artifacts and standardized test templates to ensure consistent research practice across teams.
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AllianceBernstein | Banking and Financial Services | 1150 | $288M | United States | UserTesting | UserZoom | Customer Experience | 2018 | n/a |
In 2018, AllianceBernstein implemented UserZoom as part of its Customer Experience tooling, deploying UserZoom on its public website to enable structured user research and experience measurement. AllianceBernstein implemented UserZoom in 2018 to support Customer Experience for digital experience and product management functions, signaling a formalized capability for usability testing and feedback collection on the corporate web channel.
The UserZoom deployment centered on standard Customer Experience capabilities, including remote unmoderated usability studies, task-based journey testing, online surveys, and centralized analytics and reporting. The implementation included configuration of study templates, instrumentation of site pages and flows to capture task success and clickstream signals, and standardized reporting to translate study results into design and product requirements.
Operational governance was organized across UX, product and marketing teams, with research workflows and testing cadence embedded into digital release cycles. Website instrumentation included user consent handling and data capture controls to align testing with privacy requirements, and study artifacts were routed into centralized reporting to support iterative experience improvements.
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Non Profit | 700 | $80M | United States | UserTesting | UserZoom | Customer Experience | 2014 | n/a |
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Healthcare | 10 | $1M | United States | UserTesting | UserZoom | Customer Experience | 2019 | n/a |
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Education | 10 | $1M | United States | UserTesting | UserZoom | Customer Experience | 2021 | n/a |
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Banking and Financial Services | 43094 | $13.4B | Australia | UserTesting | UserZoom | Customer Experience | 2021 | n/a |
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Media | 260 | $30M | Belgium | UserTesting | UserZoom | Customer Experience | 2016 | n/a |
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Buyer Intent: Companies Evaluating UserZoom
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating UserZoom. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating UserZoom for Customer Experience include:
- Appraisal Economics, a United States based Professional Services organization with 40 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Appraisal Economics | Professional Services | 40 | $5M | United States | 2025-10-09 |
FAQ - APPS RUN THE WORLD UserZoom Coverage
UserZoom is a Customer Experience solution from UserTesting.
Companies worldwide use UserZoom, from small firms to large enterprises across 21+ industries.
Organizations such as Lenovo, Intel, PayPal, Volkswagen Financial Services Germany and Freddie Mac are recorded users of
UserZoom for Customer Experience.
Companies using UserZoom are most concentrated in Manufacturing and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using UserZoom are most concentrated in Hong Kong, United States and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of UserZoom across Americas, EMEA, and APAC.
Companies using UserZoom range from small businesses with 0-100 employees - 19.63%, to mid-sized firms with 101-1,000 employees - 35.51%, large organizations with 1,001-10,000 employees - 27.1%, and global enterprises with 10,000+ employees - 17.76%.
Customers of UserZoom include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified UserZoom customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.