List of Valsoft Vocantas CallAssure Customers
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Canada
Since 2010, our global team of researchers has been studying Valsoft Vocantas CallAssure customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Valsoft Vocantas CallAssure for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Valsoft Vocantas CallAssure for Interactive Voice Response (IVR) include: Brigham and Womens Hospital, a United States based Healthcare organisation with 18630 employees and revenues of $9.80 billion, Hôpital Montfort, a Canada based Healthcare organisation with 810 employees and revenues of $220.0 million, Home And Community Care Support Services Champlain Canada, a Canada based Healthcare organisation with 800 employees and revenues of $210.0 million and many others.
Contact us if you need a completed and verified list of companies using Valsoft Vocantas CallAssure, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Valsoft Vocantas CallAssure customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brigham and Womens Hospital | Healthcare | 18630 | $9.8B | United States | Valsoft Corporation | Valsoft Vocantas CallAssure | Interactive Voice Response (IVR) | 2008 | n/a |
In 2008, Brigham and Womens Hospital ran a pilot using Valsoft Vocantas CallAssure to deliver automated telephone follow up for patients on select chronic medications, deploying the solution as an Interactive Voice Response (IVR) instrument within a US academic hospital setting. The implementation used Valsoft Vocantas CallAssure to orchestrate scheduled outreach and capture patient responses through IVR call flows, embedding the application into clinical outreach workflows for medication adherence and follow up.
The configuration focused on medication adherence and outreach capabilities, including automated call scheduling, response capture, and priority escalation logic. CallAssure responses were integrated into the electronic medical record via HL7 messaging to notify clinicians of higher priority concerns, preserving clinical context and enabling the EMR to surface alerts for follow up.
Governance and operational scope centered on a controlled pilot, targeting patients on chronic medications and clinician teams responsible for follow up, with the system informing care management workflows and clinician notifications. The trade press reported high opt in rates during the pilot, and the pilot used CallAssure to drive medication adherence outreach and clinician alerting while maintaining a phased, pilot based rollout in the academic hospital environment.
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Home And Community Care Support Services Champlain Canada | Healthcare | 800 | $210M | Canada | Valsoft Corporation | Valsoft Vocantas CallAssure | Interactive Voice Response (IVR) | 2014 | n/a |
In 2014 Home And Community Care Support Services Champlain Canada implemented Valsoft Vocantas CallAssure as an Interactive Voice Response (IVR) solution to automate post discharge outreach. The deployment focused on automated post discharge IVR calls that triage patients and flag those requiring staff follow up, supporting patient outreach and quality of care standards across the Champlain region in eastern Ontario. The vendor case study documents the use of CallAssure to conduct systematic calls that identify patients needing human follow up.
Valsoft Vocantas CallAssure was configured to run automated call campaigns using decision tree triage logic, capture patient responses through touch tone and voice prompts, and generate alerts for care coordinators when criteria for follow up were met. Configuration emphasized scheduled outreach workflows, scripted clinical screening items, and dashboard reporting to surface flagged patients for staff action. These functional capabilities align with Interactive Voice Response (IVR) practices for scalable patient engagement and automated risk stratification.
Operational coverage included patient outreach and case management teams across the Champlain region, with implementation intended to support provincial quality of care requirements. Governance changes emphasized routing flagged records to clinical teams and reallocating staff time from manual calling to higher value follow ups. The vendor case study reports that the solution reduced manual calling labour, helped the CCAC meet provincial standards and redirected staff time to higher value follow ups.
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Hôpital Montfort | Healthcare | 810 | $220M | Canada | Valsoft Corporation | Valsoft Vocantas CallAssure | Interactive Voice Response (IVR) | 2015 | n/a |
In 2015, Hôpital Montfort deployed Valsoft Vocantas CallAssure, an Interactive Voice Response (IVR) application, to automate patient appointment reminders, post-discharge follow-up calls and emergency staff callouts across its Ottawa region operations. The initiative targeted improved patient outreach and structured clinical follow up through automated voice workflows and scheduled notification campaigns.
The Valsoft Vocantas CallAssure implementation configured standard messaging templates, automated call scheduling and conditional follow-up logic to shift routine outreach out of manual phone work. Valsoft Vocantas CallAssure was used to centralize message content and delivery rules, enabling consistent patient communication and repeatable IVR workflows for appointments and discharge checks.
Operational coverage included clinical departments responsible for patient scheduling and discharge management, plus emergency response callout lists for staff notification in the Ottawa region. The deployment freed clinical staff from manual calling tasks and established programmatic outreach for both proactive appointments and reactive emergency notifications, aligning IVR operations with departmental workflows.
According to the vendor case study the deployment standardized messaging and improved patient experience and operational efficiency, while reducing the burden of manual outreach on clinical teams. Governance changes focused on centralized message templates and operational ownership of IVR call campaigns, enabling ongoing management of appointment reminders and post discharge follow up through the Interactive Voice Response (IVR) application.
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