List of Vee24 Conversational AI and Chatbots Customers
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Since 2010, our global team of researchers has been studying Vee24 Conversational AI and Chatbots customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vee24 Conversational AI and Chatbots for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vee24 Conversational AI and Chatbots for Chatbots and Conversational AI include: The Watches of Switzerland Group, a United Kingdom based Retail organisation with 3000 employees and revenues of $2.26 billion, DFS, a United Kingdom based Retail organisation with 3600 employees and revenues of $500.0 million, Jordan's Furniture, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Vee24 Conversational AI and Chatbots, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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DFS | Retail | 3600 | $500M | United Kingdom | Vee24 | Vee24 Conversational AI and Chatbots | Chatbots and Conversational AI | 2020 | n/a | In 2020, DFS implemented Vee24 Conversational AI and Chatbots to extend remote customer engagement across its United Kingdom retail operations, using the Chatbots and Conversational AI category to support e-commerce and sales CRM functions. The rollout was accelerated in 2020 in response to COVID-19, enabling agents to continue customer-facing work from home and to absorb higher contact volumes. Implementation included virtual viewings, video consultations, video chat, intelligent chatbots and a virtual showroom, configured to deliver omnichannel customer service across web and video channels. Vee24 Conversational AI and Chatbots was configured to route sessions to human agents for assisted sales, to surface product visualizations during consultations, and to automate common queries through conversational flows. Operational coverage focused on e-commerce and retail sales teams and contact center agents across the United Kingdom, supporting remote agents and showroom less selling workflows. The solution was integrated into e-commerce and CRM retail workflows to enable end to end sales conversations and order handling. Governance centered on rapid rollout and agent enablement, with process changes to support video consultations and omnichannel routing for higher volumes. The case write up reports notable customer satisfaction and average order value improvements following the deployment. | |
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Jordan's Furniture | Retail | 10 | $1M | United States | Vee24 | Vee24 Conversational AI and Chatbots | Chatbots and Conversational AI | 2020 | n/a | In 2020, Jordan's Furniture implemented Vee24 Conversational AI and Chatbots to add conversational commerce and customer-service capabilities in the United States. The deployment leveraged Vee24 Customer Assist AI chatbots and VeeStudio to extend the in-store showroom experience online through AI-driven chat, live messaging, and video-assisted remote sales. The implementation targeted order tracking and service inquiries and connected conversational touchpoints into the retailer's CRM and e-commerce workflows to surface order status and route support to agents. Operational coverage emphasized remote showroom video sales and customer service functions, with configuration focusing on AI chat flows, live messaging handoffs to agents, and agent-assisted video sessions. Governance and process changes centered on operationalizing online showroom support and standardizing handoff procedures between chatbot and live agent modalities, and reported outcomes included improving operational efficiency and enabling remote showroom video sales. | |
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The Watches of Switzerland Group | Retail | 3000 | $2.3B | United Kingdom | Vee24 | Vee24 Conversational AI and Chatbots | Chatbots and Conversational AI | 2020 | n/a | In 2020, The Watches of Switzerland Group implemented Vee24 Conversational AI and Chatbots in the Chatbots and Conversational AI category to power a UK Virtual Boutique that delivers luxury pre-sales and concierge services via live video chat and co-browsing. The Vee24 Conversational AI and Chatbots deployment enabled customers to book appointments and speak face-to-face with watch experts, mirroring the in-store advisory experience online. The implementation used Vee24 modules VeeScheduler and VeeStudio, with VeeScheduler configured to manage appointment booking and scheduling flows, and VeeStudio configured to support video consultations and synchronous co-browsing sessions. Configuration emphasized concierge workflows for high-value product consultation, session handoff to subject matter experts, and scripted pre-sales guidance aligned to retail advisory practices. Operational coverage centered on the UK Virtual Boutique and customer-facing pre-sales and service teams, integrating video chat and co-browse touchpoints into online purchasing channels and CRM retail workflows to preserve customer context across sessions. The deployment connected agent-led video consultations with appointment management and co-browse capabilities to ensure continuity between online engagement and in-store style expertise. Rollout began in 2020 as a targeted digital service expansion to boost online sales and replicate the boutique experience, and the retailer subsequently expanded its digital service offer as stated in public communications. Governance changes included formalizing appointment-based concierge processes and operationalizing expert-led video advisory as a standard pre-sales channel. |
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