List of Verint Interaction Experience Customers
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Since 2010, our global team of researchers has been studying Verint Interaction Experience customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Interaction Experience for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Interaction Experience for Customer Experience include: Thermo Fisher Scientific, a United States based Life Sciences organisation with 125000 employees and revenues of $42.88 billion, Carnival, a United States based Leisure and Hospitality organisation with 40000 employees and revenues of $3.00 billion, Carnival Corporation UK, a United Kingdom based Leisure and Hospitality organisation with 11000 employees and revenues of $1.61 billion, UGI Utilities, a United States based Utilities organisation with 1500 employees and revenues of $1.05 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Interaction Experience, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Interaction Experience customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carnival | Leisure and Hospitality | 40000 | $3.0B | United States | Verint Systems | Verint Interaction Experience | Customer Experience | 2013 | n/a |
In 2013, Carnival deployed Verint Interaction Experience to run post call IVR surveys and measure guest satisfaction and first contact resolution across its large contact center in the United States. The implementation positioned Verint Interaction Experience as a core Customer Experience capability to capture immediate post interaction feedback and surface service quality signals for operations and quality teams.
The deployment used warm agent transfer to the IVR for surveys, routing callers to automated survey flows immediately after agent interactions and feeding responses into Verint reporting for analysis. Functional capabilities implemented included survey orchestration, CSAT scoring, first contact resolution measurement, and consolidated reporting to support quality management and targeted coaching workflows.
The solution produced participation rates of 25 to 30 percent and delivered more than 90 percent of survey responses in the top scores, enabling faster, targeted coaching and supporting higher CSAT while reducing repeat calls. Verint Interaction Experience served Carnival contact center operations, guest services, and quality assurance as the primary Customer Experience measurement and coaching instrument.
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Carnival Corporation UK | Leisure and Hospitality | 11000 | $1.6B | United Kingdom | Verint Systems | Verint Interaction Experience | Customer Experience | 2013 | n/a |
In 2013, Carnival Corporation UK implemented Verint Interaction Experience to support an analytics-driven quality initiative across its guest contact operations. Verint Interaction Experience was deployed as a Customer Experience platform to capture structured post-call feedback and enable ongoing assessment of service interactions.
The implementation focused on post-call surveys designed to measure guests’ perceptions of interactions and to assess proficiency in resolving guest questions or issues on the first call. Functional capabilities emphasized in the rollout included survey capture, interaction analytics, agent performance evaluation in near real time, and consolidated reporting for commercial analysis.
Operational coverage centered on Carnival Cruise Line contact center operations and the commercial reporting and analysis function, with oversight from the Manager of Commercial Reporting & Analysis. The project impacted customer service and quality assurance workflows by instrumenting voice interactions for service quality review and by surfacing insights used for agent coaching and process refinement.
Governance and rollout required a focused effort and allocation of resources, reflecting an extended implementation timeline rather than an overnight change. According to Brandon Roundtree, Manager of Commercial Reporting & Analysis at Carnival Cruise Line, the initiative was successful and produced the expected improvements in evaluating the customer experience as a whole.
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Thermo Fisher Scientific | Life Sciences | 125000 | $42.9B | United States | Verint Systems | Verint Interaction Experience | Customer Experience | 2018 | n/a |
In 2018, Thermo Fisher Scientific standardized on Verint Enterprise Feedback Management, also referenced by Verint as Verint Experience Management, to consolidate surveys across product divisions within its Customer Experience operations. The deployment centralized survey authoring, distribution, and reporting to improve CX analytics and reduce administrative overhead across global product and service teams.
Verint Interaction Experience was implemented to provide in-the-moment voice and IVR surveys that capture customer feedback at transactional touchpoints and feed respondent data into the enterprise feedback management environment for analysis. The implementation cut survey administration time in half and reduced survey fatigue among global customers, enabling product and service teams to surface feedback for improvements and to operationalize CX analytics workflows.
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Utilities | 1500 | $1.1B | United States | Verint Systems | Verint Interaction Experience | Customer Experience | 2019 | n/a |
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